Outstanding Receptionist Training - Standard Icon - Development Info Series 261
Xplore International
Development Info Series
261/2009
November 6, 2009
Outstanding Receptionist Training - Standard Icon
Know what are the top reception skills that will make your reception people shine?
Overview
The receptionist is often the window to the organisation. Many people will judge the quality of a business/organization by the person who first greets them. We often wonder why more effort isn’t put into training these people so they are exceptional. And when you are lucky enough to be greeted with exceptional service in return – it makes you feel really good.
A receptionist is often the first contact a person will meet at any organization. It is an expectation of most organizations that the receptionist maintain a calm, courteous and professional demeanor at all times regardless of the visitor's behavior. Some personal qualities that a receptionist is expected to have in order to do the job successfully include: attentiveness, a well groomed appearance, initiative, loyalty, maturity, respect for confidentiality and discretion, a positive attitude and dependability. At times, the job may be stressful due to interaction with many different people with different types of personalities, and being expected to perform multiple tasks quickly.
What You Will Cover...
Maintain An Image Of Poise And Professionalism
How to form a positive, lasting impression on everyone you come in contact with
A system to help you keep track of details
Stress management strategies for frazzling front-desk days
Use the "pause and punch" communication trick to establish your authority
How to stay in control when someone is yelling at you
Know when you should turn on your "professional voice"
Discover how to read - and use - body language
Handle the Phone; Visitors and Your Routine with Ease
How to explain your
duties and commitments to others who demand your time
· A personal inventory to help you interact better with different personality types
· How to convince people without appointments that they're not getting in
· How "active listening" can soothe an angry caller
· An innovative plan to help make sure calls are returned promptly even on busy days
· How to deal with annoying or crank callers
· A simple tactic to ensure you're fulfilling your responsibility as the company's gatekeeper
Get More Organized
How to get more paperwork done, even when you're swamped
· 4 concentration techniques to keep your mind on the task at hand when you're surrounded by chaos
· A process you can use to create a personalized time-management system
· How to keep your reception area from turning into "Talk Central"
· How to use an "action notebook" to reduce the clutter on your desk
· The best way to stop frivolous interruptions before they interfere with your day
· How to stop vendors who are trying to circumvent you
Maintain
Safety and Security from the Front Desk
How to identify - and eliminate - hidden dangers in your reception area
· How to maintain privacy in an open reception area
· A quick strategy for identifying would-be troublemakers
· A contingency script to keep everyone safe in case of fire, violence or national disaster
· A list of phone numbers you must have at your fingertips at all times
· What to do when you feel you've been sexually harassed by a visitor or vendor
· The 1 time it's OK to raise your voice
· When to call for help
Who Should Attend ..
Receptionists, secretaries and front-desk personnel who want to enhance their assertiveness skills and manage the front desk in a more efficient and professional manner.
Topic: 10 Days Outstanding Receptionist Skills Training
Date: 26th November, 2009
Venue: Standard Icon, Kamal Pokhari, Kathmandu, Nepal
Fee: Rs. 5000/- (This Fee includes refreshment, tea/coffee, stationery, courseware, Certificates etc.)
Please
note that above quoted price is payable in full.
Withholding tax, if any applicable, must be borne by yourself.
Duration: 10 Days (20 Hours)
Time: 4:00pm-6:00pm
Contact Person: Seema Subedi
4436658, 2003890, Cell no: 9841724978
If you have any query/suggestion please contact us @
Standard Icon P. Ltd
Kamal Pokhari, Nidhi Marg, House No:24
2003890/4436658
Email: standa...@vianet.com.np
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Xplore International
Satdobato
(Opposite way from B & B Hospital, Lalitpur, Nepal
GPO Box 8975 EPC 1693
Phone: +977 - 1 - 5200947
Email: xpl...@ixplore.info
URL: www.ixplore.info
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