Fwd: Sutherland - Pool Drive

[Jyothis K.P. Asst. Prof. in CSE]

 Hi,

Sutherland pool drive

Date : 20-10-2019 (Sunday)

Venue - Rajagiri School of Engineering & Technology

Batches - 2017,2018 & 2019 only

interested candidates kindly register in the below link

https://forms.gle/RYrJuMZAvguoekRD6

 

Minimum Skills Requirement (Technical Support Voice/ Non-Voice)
Job Title	Technical Support Executive
Hierarchy Level	L1
Job Description	• Answer phone/ Email or Chat to respond to customer inquiries w.r.t McAfee products & any technical troubleshooting with regard to the McAfee product for PC & Mobile. • Assist customers with installation / uninstallation of McAfee products • Assist customers with product configuration, error messages & / or common issues • Project a professional company image through phone & email chat interaction • Provide customers with product and service information • Provide assistance with regarding to customer service issues as well like (Renewing / refunding the product etc..,) • Transfer customer calls to appropriate department if required • Escalate the call to the next level if required
Would Report To	Team Leader
Minimum Skills Requirement (Customer Support Voice/Non-Voice)
Job Title	Customer Service Associate
Hierarchy Level	L1
Job Description	# Answer Calls /email to respond to Customer query. # Assistance with order status questions and account/product inquiries. # Project a professional company image through email/ phone. # Provide customers with product and service information. # Escalate/ transfers or referrals to other Departments as appropriate # Maintain the quality standards.
Would Report To	Team Leader
Requirements	·         Any Graduate/ 10+2+3 Certificate Holder
	·         Willing to work US shifts (Rotational)
	·         An aptitude for customer service and Computer troubleshooting
	·         Excellent oral and written communication skills (English)
	·         Keyboarding Skill (WPM – 25 to 30) Accuracy (85%)
	·         Must be able to join immediately- work location would be Cochin
	·         Willing to relocate to Cochin, if a non-Keralite
Communication Skills	·         Verbal: Fluent in English
	·         Written: Good written skills in English.
Terms and Conditions	·         Must be able to join immediately as the requirement is urgent
	·         Should be willing to work night shifts (Rotational)
	·         Free cab facility with pick up and drop for all night shifts (within transportation boundary)
	·         Location: Cochin