Malwarebytes Anti-malware Premium Lifetime License
Kat Guinnip
I am using a 32 bit Windows 7 computer. I have a lifetime license for years. I updated to v 4.5.9 on Thursday. This morning while I was using the computer, suddenly I get a malwarebytes popup that protection is turned off. I opened malwarebytes and saw that my paid version reverted to the free version. I did an update and it updated the database okay but it still shows the free version. I tried to enter my license but apparently it doesn't like that. (I have both a key and a license). I rebooted the computer but malwarebytes is still showing the free version.
One reason it could have reverted would be due to issues contacting our license server. Without being able to run our MBST support tool it will be more difficult to tell for sure but we can try. Though I will say that trying to keep an unsupported version of Windows running today is like shooting holes in the bottom of a boat and then taking it out on the lake simply because you have a roll of duct tape. Our program cannot replace and prevent all levels of potential exploits in Windows when the core OS is not up to date.
Yes, I tried entering my license. The license keeps saying please enter a valid license. I have both an ID and a license because, as I said, I've had this for years. I toggled the switch that said my license came with an ID. I entered the ID in one box and the license in the other. I'm getting something about device limit reached. This ID and license is only used on one computer. I have 5 lifetime licenses all in use.
Shot in the dark here. This has happened to me on several occasions, where after entering the ID and License it would reject them. What worked for me is instead of typing them I would cut and paste them from the Malwarebytes receipt, worked every time. Very strange.
Please try the following and see if this helps you download the program. Basically if any program attempts to stop, or prevent the download look around and find a way to tell it to ignore it and download the program.
The Farbar Recovery Scan Tool is a free Windows utility designed to create troubleshooting logs for your computer. These logs help our Support team to identify and resolve issues with your computer.
There are two versions of the Farbar Recovery Scan Tool available for download: 32-bit and 64-bit.
To find which operating system is installed on your computer, refer to Microsoft's article: 32-bit and 64-bit Windows: Frequently asked questions
Disable any Antivirus software you have installed ONLY if it stops software we may use from working.
Please remember to re-enable any Antivirus software when we are finished running scans
Click Scan. The scan may take a few minutes to complete.
The Event Logs indicate some networking issues, which due to the age of your operating system is quite likely the reason. I would really highly recommend that you do install the updates for Windows 7 if you're not going to update to Windows 10 or 11
NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system that cannot be undone.
Run FRST or FRST64 and press the Fix button just once and wait.
If the tool needs a restart please make sure you let the system restart normally and let the tool complete its run after restart.
The tool will make a log on the Desktop (Fixlog.txt) or wherever you ran FRST from. Please attach or post it to your next reply.
NOTE-1: This fix will run a scan to check that all Microsoft operating system files are valid and not corrupt and attempt to correct any invalid files. It will also run a disk check on the restart to ensure disk integrity. Depending on the speed of your computer this fix may take 30 minutes or more.
NOTE-2: As part of this fix all temporary files will be removed. If you have any open web pages that have not been bookmarked please make sure you bookmark them now as all open applications will be automatically closed. Also, make sure you know the passwords for all websites as cookies will also be removed. The use of an external password manager is highly recommended instead of using your browser to store passwords.
NOTE-3: As part of this fix it will also reset the network to default settings including the firewall. If you have custom firewall rules you need to save please export or save them first before running this fix.
Important: items are permanently deleted. They are not moved to quarantine. If you have any questions or concerns please ask before running this fix.
Additional info...because I'm not protected, I check for updates and I do a scan. After the scan I was presented with trying the premium version for 14 days. When I put in my email address here and click on get started
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