Unify Softphone Download
Jannie Frankenberry
Use the sample code for the capability-token function.
Refer to the function from the readme file packaged with the sample softphone integration in the Dynamics 365 Insider Portal.
This article focuses on generic softphone support, where an unmodified softphone is hosted on Citrix Virtual Apps and Desktops in the data center and the audio traffic goes over the Citrix ICA protocol (preferably using UDP/RTP) to the user device running the Citrix Workspace app. Generic softphone support is a feature of HDX, which also includes technologies for real-time video (see CTX124516 - How to Optimize HDX MediaStream Server-Rendered Video and Citrix Documentation - Improve video conference performance).
This approach to softphone delivery is especially valuable when:
Citrix Generic USB Redirection technology (CTXGUSB virtual channel) provides a generic means of remoting USB devices, including composite devices (audio plus HID) and isochronous USB devices. This approach is generally limited to LAN-connected users because the USB protocol tends to be sensitive to network latency and requires considerable network bandwidth. Isochronous USB redirection has been found to work very well with some softphones, providing excellent voice quality and low latency, but it is generally preferred to use the Citrix Audio Virtual Channel which is optimized for audio traffic.
The primary exception is when using an audio device with HID buttons such as a USB telephone attached to the user device that is LAN-connected to the data center. In this case, Generic USB Redirection offers the advantage of supporting buttons on the phone set or headset that control features by sending a signal back to the softphone (not an issue with buttons that work locally on the device).
Generic USB is not enabled by default and requires configuration.
2.2.3 Composite USB Redirection (hybrid mode)
In Citrix Receiver for Windows 4.7 and earlier, HDX allowed generic redirection of USB devices, where all the interfaces of the device were redirected as a single device. This resulted in sub-optimal Audio performance, so instead the Admin would configure the Audio virtual channel and the sound quality would be fine but they lose the functionality of HID buttons.
Starting with Citrix Receiver for Windows 4.8, we now allow splitting of composite USB device redirection. A composite USB device consists of multiple interfaces, each having its own functionality. Examples of composite USB devices include HID devices that consist of audio and buttons, like a Plantronics headset.
Composite USB redirection is available both in XenDesktop and XenApp sessions. In a desktop session, split devices are displayed in the desktop viewer. In an application session, split devices are displayed in the Connection Center.
You can configure composite USB redirection in using the Group Policy Object administrative template, and the registry.
See here for detailed info.
Voice chat can be used over both LAN and WAN connections. On a WAN connection, audio quality depends on the latency, packet loss, and jitter on the connection. If delivering softphones to users on a Wide Area Network (WAN) connection, Citrix recommends using the Citrix SD-WAN between the data center and the remote office to maintain a high Quality-of-Service (QoS). SD-WAN supports Multi-Stream ICA, including UDP. Also, in the case of a single TCP stream, it is possible to distinguish the priorities of various ICA virtual channels to ensure that high priority real-time Audio data gets preferential treatment. Citrix SD-WAN can notoriously improve MOS scores.
Use Director or the HDX Monitor to validate your HDX configuration.
Between the user device and the Virtual Delivery Agent (VDA) in the data center, Citrix recommends using the Optimized-for-Speech codec setting, also known as Medium Quality audio.
Between the VDA platform and the IP-PBX, the softphone uses whatever codec is configured or negotiated. For example:
But then came softphones. And the smartphone. And online video calls. And suddenly, new workplace communication options were everywhere. For the first time in the office phone's history, verbal workplace communication rivals began to bleed demand from the desk phone's core function.
If your softphone client is not on this please contact us. If you have questions about your PC or MAC compatibility and which accessory is required for your needs feel free to start a chat session or call us 703-766-6363. Global Teck Worldwide also provides a ProSetup Service that walks you through the complete installation of any headset on our website.
VoIP (voice over Internet Protocol) is the transmission of voice and multimedia content over an internet connection. VoIP allows users to make voice calls from a computer, smartphone, other mobile devices, special VoIP phones and WebRTC-enabled browsers. VoIP is a technology useful for both consumers and businesses as it typically includes other features that can't be found on common phone services. These features can include call recording, custom caller ID, and voicemail to email. It is also helpful to organizations as a way to unify communications.
Software-based IP phones, also known as softphones, are software clients installed on a computer or mobile device. The softphone user interface often looks like a telephone handset with a touchpad and caller ID display.
For most softphone users, a headset is the preferred equipment option for conducting phone calls in a clear, professional manner. Headsets help you avoid outside noise from the speaker and microphone.
With scheduling and call routing features, you can set which phones ring at any time or a specific device priority. For instance, you can set up your IP phone to ring twice before alerting you on your softphone-enabled device on the third ring. This may help to avoid missed calls, for example, if front-office personnel are away from their desk a manager can pick up on the third ring.
Most major VoIP service providers include their mobile apps for iOS and Android at no additional cost, while allowing you to turn your existing smartphone into a softphone-capable device in just a few minutes.
Softphones and VoIP call quality rely on an internet connection with enough bandwidth to support your communications. In fact, your internet connection is the most crucial factor when using softphones because the signal quality directly affects your call quality. Any interruptions to your internet connection will lead to dropped calls.
There are many great reasons to move from traditional desk phones and PBX phone systems to VoIP services with softphones for your business. Internet-connected phone systems offer many cost-saving opportunities, increased flexibility in many areas, and the ability to build a unified communications system with automated features and tools that increase department efficiency.
In many of these examples, businesses utilize VoIP-enabled IP phones in the office, while softphone software supports any out-of-office communications without losing any data or features in the transition.
Basic and mid-tier softphone features to consider include unlimited domestic calls, free local and toll-free phone numbers, HD audio and video capabilities, auto-attendant, conference calling, company directory access, 24/7 customer support, voicemail and call transfer.
Unified communications, a term used to represent a cloud-based paradigm of commercial communication systems, is the single most beneficial aspect of VoIP softphones. Unified Communications as a Service (UCaaS) combines a plethora of business communication tools on one platform, including chat, email, video conferencing, and instant messaging.
A SIP softphone allows a user to make and receive audio and video calls as well as convert audio and video calls into audio-video conferences. Employees can also send and receive text messages and voicemails using a VoIP soft client application. These apps also enable users to share screen, files, videos, and emails in the middle of an audio-video conference, you can share
By combining major communication channels and collaboration tools into a single interface, Unified Communications within a softphone application simplifies and expedites the entire business communication process. Everything that team members require for effective communication is available without the need to switch between apps or have multiple browser tabs open at all times.
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