Re: Service error 05:10
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Tom Bush
Mar 12, 2015, 5:59:46 PM3/12/15
to designjet...@googlegroups.com
HP has many part numbers for the same part. They like to issue a new part number for a new lot being released for consumption. For instance, the 510 model has three different part numbers: CH336-60001, CH336-67001, CH336-80001
Tom Bush
Mar 12, 2015, 5:52:59 PM3/12/15
to designjet...@googlegroups.com
HP Designjet GL/2 Accessory Card or HP Designjet Formatter Board
The HP designjet 500, 510, and the 800 all have what are called a GL/2 Accessory Card or Formatter Board installed. Both terms refer to the same part. These board provided advance CAD features and expanded memory. It is not uncommon for them to become defective and need replaced.
The feedback I get from customers is that the main cause of the error is the printer is left on continuously. Resulting in a power surge thru the line that corrupts the ROM chip. Make sure to check your ground to neutral reading on your outlets. Faulty wiring will result in more errors.
HP Designjet 510 05:10 Error Code
If you are getting a 05:10 Error Code -- You Must Replace Your GL/2 Accessory Card or Formatter Board.
A 05:10 error on the front panel of the printer indicates a formatter card failure. This issue usually does not require on-site service, as the formatter card is a user-replaceable part.
It is a simple fix. The card is located on the back side nearest the power cable plug. There are two expansion cards. One is the network card. The GL/2 card is labeled and needs to be replaced. Simply unscrew it and slide out of the slot.
Part Numbering System
HP has many part numbers for the same part. They like to issue a new part number for a new lot being released for consumption. Here is a breakdown of popular part numbers.
HP Designjet 510 model has three different part numbers: Designjet 510 CH336-60001
HP Designjet 510 CH336-67001
HP Designjet 510 CH336-80001
HP Designjet 500 C7772A
Please confirm that you have a Designjet 500 printer. The 500 GL/2 Card will not work in a Designjet 510 printer. I have had several customers with a Designjet 510 purchase the 500 GL/2 Card. The 500 GL/2 Card does not work in their printer. This will caused delays with exchanging the 500 card for the 510 card.
HP Designjet 800 has nearly ten different part numbers.
Here is the HP service manual response to the error
System error 05:10 (only applicable for Designjet 500 series)
Explanation
HP-GL/2 accessory card failure.
Recommended action
Turn the printer off and unplug the power cable from the back of the printer.
Remove the HP-GL/2 accessory card and re-install the HP-GL/2 accessory card. Click here for detailed instructions on HP-GL/2 accessory card removal .
Plug the power cable in, turn the printer on and attempt to verify functionality.
If the problem persists, click on Support at the top of the page for additional HP support and contact options.
A related error is System Error: 61:05
A 61:05 is a formatter card with the sniffles before it becomes a cold (05:10)and needs replaced.
About me:
I was an HP Customer Engineer from 1995-2002.
During this time, I serviced contract and warranty calls within the Northern Indiana area. When I left HP, I took my Designjet service experience and started my own business servicing out of contract plotters. Designjetpartsfast.com was launched in 2009. With over 19 years Designjet experience, I can help you resolve issues you are experiencing with your Designjet Printer.
Please call or email me with your Designjet questions.
Dean Barrett on November 03 2016 at 09:37AM
Thanks for all the help with our plotter. The 510/G2 card was so much cheaper than from a rep of HP. The whole transaction went smoothly. He is in my favorites category now. Thanks Tom.
Chuck Palmer on October 21 2016 at 01:25PM
I have purchased many hard to find parts from Designjetpartsfast.com.
Always fast, friendly, knowledgeable, and reliable service.
Tom always goes above and beyond to provide excellent service.
Thank you!
J Duggan on October 18 2016 at 09:05AM
Tom was very helpful in dealing with my inquiry regarding my initial fault with my GL/2 Accessory Card and finally sorting me out with a replacement. Great service and quick delivery to Ireland. Replacement card worked straight away.
CopierTechnics on August 30 2016 at 04:37PM
It’s a pleasure doing business with designjetpartsfast.com. Tom is extremely knowledgeable and the parts are priced right… AND they arrive promptly!
Mark Milidantri on August 25 2016 at 11:30AM
I have consulted with Tom twice in the past 6 months on my HP Designjet 800, once for a formatter board that went bad and then again this week for a display board. Tom was very helpful and was able to diagnose our problems over the phone and get us the parts we needed to get us back up and running again. Tom has saved us hundreds of dollars that other companies said it would cost to repair this machine. I highly recommend Tom and his company Designjet Parts Fast to get your printer back up and running “FAST”. We will continue to use Tom for our necessary parts needed for our printer.
Thank You,
Jacobsen Landscape Design and Construction Inc. Midland Park, NJ
Eddy Ishac on July 14 2016 at 10:13AM
Your package arrived yesterday ahead of schedule. I replaced the part and everything is now functioning perfectly. I wanted to thank you for your excellent service and going the extra mile to help out. When I priced the replacement cost for the Designjet 510 Formatter board your cost was significantly lower than the competition. Needless to say when I need service for my printer in the future I am definitely coming back to you. Thanks a bunch.
Alan Wiese on July 07 2016 at 03:00PM
Thanks Tom for all your help. Quality reliable parts and fast shipping. Excellent source for parts and tips.
Thanks Again
Bob on June 17 2016 at 03:27PM
We had an issue with our GL/2 card for our Designjet 510. Card was still under warranty and Tom was able to get us the replacement quickly. We will definitely continue using him for our plotter needs in the future.
Ed Greene on June 09 2016 at 03:02PM
I always use Tom for all my DesignJet parts. Price, shipping and quality has always been #1. Being a small businessman and a technician for 30+ years I look for reliable sources of quality parts and Tom has been it!
Dennis R on May 18 2016 at 02:22PM
Thanks for the help over the phone, looking forward to receiving my order and getting my printer up and running!
Lisa on March 31 2016 at 12:23PM
Tom saved my butt. Searched high and low for a pca main for a t520 which was back ordered until August and he saved the day. Thanks Tom..
Doug Anderson on February 29 2016 at 02:57PM
Spoke with Tom and placed my order for a Designjet 510 GL/2 Accessory Card on Wednesday. Tom knew I was experiencing plotter problems so he shipped the part the same day and I received the card on Friday. Worked great!
Great service!
Jay Davis on February 22 2016 at 10:47AM
I thought I would be looking at a large service bill to fix our plotter and in doing some research came across designjetpartsfast.com. Tom was able to answer my questions quickly and it was determined we needed to replace the formatter board. I ordered it on a Friday and it was on my desk on Monday. The plotter is now happy again and I am a very satisfied customer.
Steven Kipus on February 22 2016 at 08:32AM
Tom is great to work with!
He is easily contacted by phone and he returns your emails.
Can’t wait to see our plotter functioning again.
D. Varrone on February 11 2016 at 10:51AM
Excellent. Dropped in new Designjet 510 formatter card and we are back in business. Tom’s response was quick and knowledgeable. Shipped same day.
brian on February 02 2016 at 10:26PM
This was the easiest fix I have ever had. I ordered the formatter board from Tom, it arrived in a few days, in the package with the board, was a return prepaid priority envelope. I install the formatter board, it worked perfectly. I put my old formatter board in the envelope, and dropped it in mailbox. It all worked perfectly! I would work with Tom again.
Christina on February 02 2016 at 11:21AM
Tom was very helpful, getting us the part we needed to get our plotter up and running again! He was very responsive when a minor shipping issue occurred. His YouTube video installation guide was very easy to follow to make sure we got the part installed correctly without having to call in a technician! Will definitely use in the future. Thank you!!
Robert Ryan on January 08 2016 at 09:27AM
I have been working with Tom for several years and he always is helpful with technical support questions. When I place an order online we get the product quickly and at a very competitive price. Great customer service!!
Shani Daughenbaugh on December 03 2015 at 10:27AM
Tom is very easy to work with went out of his way late night to get us our part next day . If I ever need another part that he supplies he will be the first one I go through
Rich Black on December 01 2015 at 04:12PM
Exceptional Service. ordered from Canada, rec’d part in a few days and all went well. Much Thanks.
becky on December 01 2015 at 12:20PM
We are so delighted that the fix to our Designjet 800 was so easy! Thanks, Tom, for having the part available, shipping it out so fast, and having the resources on your website to get us up back working.
Mark W on November 18 2015 at 08:13AM
Tom is an awesome guy, helped me out with a problem I had without any hesitation, will definitely be supporting him!
Jan on October 31 2015 at 01:19PM
Could not have been easier. Worked great. Just plugged it in. I will keep your information on file in case I ever have problems with my plotter again. Thanks again.
Thanks for all the help with our plotter. The 510/G2 card was so much cheaper than from a rep of HP. The whole transaction went smoothly. He is in my favorites category now. Thanks Tom.
Chuck Palmer on October 21 2016 at 01:25PM
I have purchased many hard to find parts from Designjetpartsfast.com.
Always fast, friendly, knowledgeable, and reliable service.
Tom always goes above and beyond to provide excellent service.
Thank you!
J Duggan on October 18 2016 at 09:05AM
Tom was very helpful in dealing with my inquiry regarding my initial fault with my GL/2 Accessory Card and finally sorting me out with a replacement. Great service and quick delivery to Ireland. Replacement card worked straight away.
CopierTechnics on August 30 2016 at 04:37PM
It’s a pleasure doing business with designjetpartsfast.com. Tom is extremely knowledgeable and the parts are priced right… AND they arrive promptly!
Mark Milidantri on August 25 2016 at 11:30AM
I have consulted with Tom twice in the past 6 months on my HP Designjet 800, once for a formatter board that went bad and then again this week for a display board. Tom was very helpful and was able to diagnose our problems over the phone and get us the parts we needed to get us back up and running again. Tom has saved us hundreds of dollars that other companies said it would cost to repair this machine. I highly recommend Tom and his company Designjet Parts Fast to get your printer back up and running “FAST”. We will continue to use Tom for our necessary parts needed for our printer.
Thank You,
Jacobsen Landscape Design and Construction Inc. Midland Park, NJ
Eddy Ishac on July 14 2016 at 10:13AM
Your package arrived yesterday ahead of schedule. I replaced the part and everything is now functioning perfectly. I wanted to thank you for your excellent service and going the extra mile to help out. When I priced the replacement cost for the Designjet 510 Formatter board your cost was significantly lower than the competition. Needless to say when I need service for my printer in the future I am definitely coming back to you. Thanks a bunch.
Alan Wiese on July 07 2016 at 03:00PM
Thanks Tom for all your help. Quality reliable parts and fast shipping. Excellent source for parts and tips.
Thanks Again
Bob on June 17 2016 at 03:27PM
We had an issue with our GL/2 card for our Designjet 510. Card was still under warranty and Tom was able to get us the replacement quickly. We will definitely continue using him for our plotter needs in the future.
Ed Greene on June 09 2016 at 03:02PM
I always use Tom for all my DesignJet parts. Price, shipping and quality has always been #1. Being a small businessman and a technician for 30+ years I look for reliable sources of quality parts and Tom has been it!
Dennis R on May 18 2016 at 02:22PM
Thanks for the help over the phone, looking forward to receiving my order and getting my printer up and running!
Lisa on March 31 2016 at 12:23PM
Tom saved my butt. Searched high and low for a pca main for a t520 which was back ordered until August and he saved the day. Thanks Tom..
Doug Anderson on February 29 2016 at 02:57PM
Spoke with Tom and placed my order for a Designjet 510 GL/2 Accessory Card on Wednesday. Tom knew I was experiencing plotter problems so he shipped the part the same day and I received the card on Friday. Worked great!
Great service!
Jay Davis on February 22 2016 at 10:47AM
I thought I would be looking at a large service bill to fix our plotter and in doing some research came across designjetpartsfast.com. Tom was able to answer my questions quickly and it was determined we needed to replace the formatter board. I ordered it on a Friday and it was on my desk on Monday. The plotter is now happy again and I am a very satisfied customer.
Steven Kipus on February 22 2016 at 08:32AM
Tom is great to work with!
He is easily contacted by phone and he returns your emails.
Can’t wait to see our plotter functioning again.
D. Varrone on February 11 2016 at 10:51AM
Excellent. Dropped in new Designjet 510 formatter card and we are back in business. Tom’s response was quick and knowledgeable. Shipped same day.
brian on February 02 2016 at 10:26PM
This was the easiest fix I have ever had. I ordered the formatter board from Tom, it arrived in a few days, in the package with the board, was a return prepaid priority envelope. I install the formatter board, it worked perfectly. I put my old formatter board in the envelope, and dropped it in mailbox. It all worked perfectly! I would work with Tom again.
Christina on February 02 2016 at 11:21AM
Tom was very helpful, getting us the part we needed to get our plotter up and running again! He was very responsive when a minor shipping issue occurred. His YouTube video installation guide was very easy to follow to make sure we got the part installed correctly without having to call in a technician! Will definitely use in the future. Thank you!!
Robert Ryan on January 08 2016 at 09:27AM
I have been working with Tom for several years and he always is helpful with technical support questions. When I place an order online we get the product quickly and at a very competitive price. Great customer service!!
Shani Daughenbaugh on December 03 2015 at 10:27AM
Tom is very easy to work with went out of his way late night to get us our part next day . If I ever need another part that he supplies he will be the first one I go through
Rich Black on December 01 2015 at 04:12PM
Exceptional Service. ordered from Canada, rec’d part in a few days and all went well. Much Thanks.
becky on December 01 2015 at 12:20PM
We are so delighted that the fix to our Designjet 800 was so easy! Thanks, Tom, for having the part available, shipping it out so fast, and having the resources on your website to get us up back working.
Mark W on November 18 2015 at 08:13AM
Tom is an awesome guy, helped me out with a problem I had without any hesitation, will definitely be supporting him!
Jan on October 31 2015 at 01:19PM
Could not have been easier. Worked great. Just plugged it in. I will keep your information on file in case I ever have problems with my plotter again. Thanks again.
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