[FT, Seattle/Hybrid] Service Design Project Lead @ Innovation & Performance, City of Seattle
Leah Tivoli
<leah.tivoli@gmail.com>THE OFFICE
The Innovation and Performance Team is setting the bar nationally for its work driving program performance to better outcomes and accountability to the Seattle public.
Innovation & Performance is a team in the City Budget Office that works to:
- Drive results of key priorities bringing together analytics, design thinking, and evaluation
- Provide leadership through robust results-oriented management of high-profile projects
- Center on resident experience to define problems and design/re-design government services
- Achieve more than government could do alone with non-profit, private, and academic partners
- Build capacity for data and design in City departments through project work and sharing
THE WORK
The Innovation & Performance Team is seeking a Project Lead to bring design-based innovation expertise and creativity to the team’s work to create service experiences designed around the people who use them. Are you a service designer who is truly dedicated to bringing change into the world by incorporating design thinking into service delivery, measuring impact, and exploring opportunities to make government more accessible and responsive to people who live, work, play, and visit Seattle? Do you love the challenge of a new project where you need to learn quickly, build relationships, synthesize information for yourself and others, facilitate conversations that challenge norms and bring about impactful decision-making and improvement? If you do, please keep reading.
Job ResponsibilitiesTo be effective in this job, you are committed to:
- Centering user needs, improving business processes, and streamlining systems
- Hands-on work with a variety of partners to develop creative, ambitious solutions to civic challenges
- Skillfully moving yourself and others outside comfort zones to embrace new approaches, mindsets, and ideas
- Fixing systems that have historically impacted people disparately
To be successful in this job, you have:
- Experience creating service design outputs, including service blueprints and user journey maps
- Planning, conducting, and analyzing qualitative research through any/all of the following practices: user experience, human-centered design, interaction design, user research, data visualization, and service design
- Synthesizing data gathered through design research to uncover and successfully communicate root cause insights, with a demonstrated ability to share and defend an informed point of view using communication and storytelling skills
- Managing the research, design, prototyping, development, and testing of products and services with the ability to manage multiple competing priorities, projects, and deliverables seamlessly and effectively.
- Strong project management and facilitation skills, with experience in both planning and leading meetings and workshops
- Embracing consumer-facing technology where relevant to deliver results, for example working with 2D and 3D software tools to create digital experiences for customers
We are looking for applicants who demonstrate the skills listed through a combination of their work, education, and life experience as demonstrated in their resume, cover letter, answers to supplemental questions, and at each step of the assessment process.
Thinking you don’t qualify? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every qualification. However, everyone brings different strengths to the table for a job, and people can be successful in a role in different ways. If you are excited about this job but your experience doesn’t perfectly check every box in the job description, we encourage you to apply anyway.
Additional InformationWhy work at the City?
The City of Seattle recognizes every City employee must play a role in ending institutional and structural racism. Our culture is the result of our behavior, our personal commitments, and the ways that we courageously share our perspectives and encourage others to do the same. To cultivate an antiracist culture, we seek employees who will engage in the Race and Social Justice Initiative by working to dismantle racist policies and procedures, unlearn the way things have always been done, and provide equitable processes and services.
COVID 19 Vaccination Mandate - City of Seattle employees are required to be fully vaccinated against COVID-19. If hired, you will be required to submit proof of vaccination prior to your employment start date. People are considered fully vaccinated two weeks after their second dose in a two-dose series or two weeks after a single-dose vaccine. Employees may make requests for a reasonable accommodation based on a medical disability or for sincerely held religious beliefs. Philosophical, political, scientific, or sociological objections to vaccination will not be considered for an exemption or accommodation.
In addition, to completing the application at www.governmentjobs.com/careers/seattle fully, please attach:
A cover letter explaining your interest in this job and the skills and experience you would bring to it
- A PDF of your current resume
Questions? Please contact Kate Moore at kate....@seattle.gov
This hiring process involves a background check of conviction and arrest records in compliance with Seattle's Fair Chance Employment Ordinance, SMC 14.17. Applicants will be provided an opportunity to explain or correct background information.
Who may apply: This position is open to all applicants that meet the minimum qualifications. The City of Seattle values diverse perspectives and life experiences. Applicants will be considered regardless of race, color, creed, national origin, ancestry, sex, marital status, disability, religious or political affiliation, age, sexual orientation, or gender identity. The City encourages people of all backgrounds to apply, including people of color, immigrants, refugees, women, LGBTQ, people with disabilities, veterans, and those with diverse life experiences.
700 5th Avenue, Suite 5500
Seattle, Washington, 98104