[DGFG] [RFP, Hybrid, United States] Patient Experience Researcher/ Consultant

[Marisol Ortiz]

🪪 Patient Experience Researcher/ Consultant (Primary Care Coalition)

📍 United States, Silver Spring (Hybrid)

🕣 RFP

💵 No salary information provided

Request for Proposals

Patient Experience Research

Care for Kids Reproductive Health Program

Primary Care Coalition (PCC)

The Challenge

The Primary Care Coalition (PCC) seeks to expand access to reproductive health

services for participants enrolled in the Care for Kids healthcare program. As part of

service delivery design, PCC would like to gain a deeper understanding of patient and

parent perspectives to make healthcare access easy and effective.

The Care for Kids program provides primary, specialty, dental, and behavioral

healthcare services to low income, uninsured children in Montgomery County, Maryland.

As part of our ongoing efforts, we aim to broaden these services to include reproductive

healthcare for youth. These services would include family planning counseling, a broad

range of contraceptive methods, including Long-Acting Reversible Contraception

(LARC), and referral to abortion care.

PCC recognizes the importance of understanding the experiences, beliefs, and needs of

both youth and their parents regarding the use of reproductive health services. These

insights are essential for designing a program that supports participants throughout their

reproductive health journey. The program’s long-term goal is to break intergenerational

cycles of poverty by strengthening a Care for Kids model rooted in reproductive justice

while ensuring equitable access to reproductive health services, including family

planning, contraception, and sexual health education.

To support this work, PCC seeks a consultant who can engage patients thoughtfully and

respectfully, gather meaningful insights, and translate those insights into actionable

recommendations that enhance patient experience. The consultant will lead a short-term

research engagement that includes planning, recruitment, interviewing, synthesis, and

reporting, all within a five-week timeframe.

In parallel, PCC is conducting an assessment to understand which health centers will be

available to provide the services. As part of this engagement, the consultant will need to

develop a service blueprint that combines the front stage customer journey with

backstage service delivery (service blueprint) activities.

Target Research Participants

Care for Kids participant and their parents, with a focus on:

• Language diversity: Spanish, English, Portuguese, and Amharic speakers

• Age and experience groups:

• Young adults/youth 12 years or older who had children prior to their 19th birthday

• Youth ages 12 - 18 years old without children

2

• Parents of youth:

• Parents of young adults/youth 12 years or older who had children prior to their

19th birthday

• Parents of young adults/youth 12 years or older without children

Scope of Work

Proposed activities may include, but are not limited to:

• Development of research methods and a patient recruitment plan

• Recruiting patients with provided resources and contacts

• Issuing patient incentives

• Creation of interview guides and consent materials

• Recruitment and scheduling patient interviews

• Conducting interviews (virtual, phone, or in-person)

• Thematic analysis of interview data with compelling quotes

• Internalizing findings on health center processes and capacity for serving

patients

• Visualization of the end-to-end customer experience journey map for utilizing

reproductive healthcare services (customer journey map example: Journey

Mapping 101 - NN/G )

• Visualization of the service blueprint for accessing utilizing reproductive health

services (service blueprint example: Service Blueprints: Definition - NN/G )

• Developing or updating Adobe Illustrator/InDesign artifacts to advertise the new

services

• Creation of a final report summarizing findings and recommendations for service

delivery design

• Project management and weekly meetings

Deliverables:

• Research methods and patient recruitment plan

• Weekly meeting agendas and minutes with tasks, due dates and responsible

parties

• Interview guide

• Consent form

• Research finding report with customer experience journey map and service

blueprint

• Presentation of findings, service blueprint and customer experience journey map,

and key recommendations for 3 different audiences

Timeframe

• Project Duration: 5 weeks

• Expected Start Date: March 2, 2026.

3

Proposal Submission

Please send a short proposal (5 pages maximum) to PCC

Marisolor...@primarycarecoalition.org, Juhimorr...@primarycarecoalition.org, and

Hema_...@primarycarecoalition.org by 11:59 p.m. on February 9, 2026.

Proposals must include:

• Description of approach to patient-centered research and interviewing for the

challenge

• High-level work plan including proposed number of interviews and timeline

• Description of consultants’ qualifications and relevant experience

• Examples of visual artifacts for similar projects

• 3 references for work on similar projects

• Cost of services with hours of work required.

If you have any questions, please send them via email to

marisolor...@primarycarecoalition.org, Juhimorr...@primarycarecoalition.org and

Hema_...@primarycarecoalition.org.

.

RFP Date

RFP Release Date: January 21, 2026

Evaluation Criteria

• Depth of expertise in patient-centered research and interviewing practices

• Demonstrated knowledge of end-to-end customer experience journey mapping and

service blueprint methodologies and development.

• Demonstrated experience and familiarity of immigrant and underserved youth

populations

• Feasibility and appropriateness of the proposed timeline and budget

• Quality of methodology and deliverables

🚀 Contact Mariso...@primarycarecoalition.org to apply

--

 👋 Shared by Marisol Ortiz (Mariso...@primarycarecoalition.org)

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