[DGFG] [FT, Remote, United States] Civic Design – Research Practice Lead

[Whitney Quesenbery]

🪪 Civic Design – Research Practice Lead (Center for Civic Design)

📍 United States (Remote)

🕣 Full Time

💵 $106,000 to $110,000

At the Center for Civic Design, we are passionate about making voting easier. We are looking for someone to lead and support a team of amazing researchers. That means a UX researcher with a toolkit of methods from exploratory research to usability testing, who has experience working with content like forms, instructions, and service guides, and is comfortable working with both government officials and community organizations.

** The role

The Research Practice Lead is part of the program and practice team, responsible for continuing the high quality of work that Center for Civic Design is known for, coaching and guiding our approach to research in the civic space.

** The right person for the Research Practice Lead role at CCD:

Loves leading as a collaborator and coach for an experienced but growing research team working on a wide range of projects, from quick testing to deep dives into a topic.

Brings experience in qualitative research and usability testing projects focused on government information content, forms, and processes.

Focuses on plain language, voter experience, multicultural communications, accessibility, and understanding diverse communities, with a professional portfolio of real-world projects to show it.

Thrives in an environment with multiple projects at a time, researchers and designers working together, and sharing ideas across both projects and disciplines.

Is an effective communicator, whether using Zoom and Slack within our remote team, giving and receiving feedback, writing a report, leading a workshop, or ensuring that insights from research make our design approaches come alive.

Has openness and curiosity about learning a new field, like the election culture or social and legal history that impacts a project.

Gets the complexity of working within – or challenging – legal policy and can show their success with examples and stories.

** Qualifications

You have:

• Bachelor’s or Master’s degree in UX design or research, human-computer interaction, or a related field (or comparable experience).
• Strong active listening, problem-solving, communication, coaching, and collaboration skills.
• 7+ years of experience as a researcher, including:

-- A variety of qualitative and exploratory research methods

-- Leading and coaching researchers as they work on their own projects

-- Research for information content and forms, both online and in print

Your experience includes:

• Managing research projects with a small team of researchers as they work on their own projects
• Working collaboratively, both with researchers and with other subject matter experts, to shape and manage projects
• Flexible strategies for research methods, recruiting, and other reporting
• Reporting on research results to non-researchers
• And some combination of experience in:

-- Writing in plain language

-- Ensuring accessibility for people with disabilities

-- Working on materials in languages other than English

-- Working with community groups, from or representing different cultures

-- Working on implementation in a government regulatory, legal, or policy context

-- Collaborating with government offices (especially election offices)

You must be located in the United States, eligible to vote in the US elections.

** Please read the full job description and find the link to the application form on our website:

https://civicdesign.org/cresearch-practice-lead/

🚀 Apply Here: https://civicdesign.org/cresearch-practice-lead/

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 👋 Shared by Whitney Quesenbery (dire...@civicdesign.org)

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