[FT, USA] Partnership for Public Service: Senior Research Manager - Customer Experience and Trust

[Mollie Ruskin]

Just the messenger -- see below for links and info

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Hey all! Mark Lerner here, I've just started a new role at the Partnership for Public Service leading their federal technology strategy and programs, so not just the messenger here!

We're hiring for a senior manager to lead the Customer Experience work, and they're really looking for someone with deep knowledge in UX to come in and lead the way. The Partnership is full of incredible people, but has a bit of a lack of subject matter experts when it comes to tech, UX, etc. You'd be making a big impact on the org, and I think you all know that this org has a big impact on government – they onboard political appointees, train executive leaders across the federal government, educate Congress on a wide range of topics, and have built up a reputation as a trusted advisor that few outside government organizations hold.

Here's the position description, and if you're interested please don't hesitate to reach out or to apply! The PD is a bit heavy on the research focus rather than the UX/CX piece, but know that they really are looking for a design leader.

Hope to see your names come through soon!

Mark Lerner

Mark Lerner

Senior Manager

Federal Technology Strategy and Programs

Partnership for Public Service

mle...@ourpublicservice.org

Pronouns: he/him/his

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From: Loren DeJonge Schulman <LSch...@ourpublicservice.org>
Subject: Hiring: Senior Research Manager - Customer Experience and Trust

 

Dear friends:  we are now recruiting for a senior research manager. I'd welcome your recommendations for strong recruits and ask that you share with your networks!  Here's the PD and here's the basics:

The Partnership for Public Service is seeking an experienced professional to manage a research, analysis, and programming portfolio with direct relevance to our mission. Though research topics will be wide-ranging, this position will play a key role leading and contributing to the Partnership’s research initiatives surrounding government customer experience and public trust in government. Goals of Partnership efforts may focus on both government performance and public expectations, including:

• Enabling a vision of a government that listens to, understands, and responds to the needs of its diverse customer base.
• Inspiring and equipping government leaders to rethink and improve the delivery of key federal services to meet customer expectations and advance equity.
• Understanding the key drivers of trust and engagement between the federal government and the American people.
• Assessing shifting public expectations of the role of government.

This position is ideal for someone with a strong research management background who has demonstrated experience creating high-quality written products with meaningful insights and actionable recommendations. An understanding of executive functions and demonstrated experience in relationship management with relevant institutions is preferred.  

Loren DeJonge Schulman

Vice President, Research, Analysis, and Evaluation

Partnership for Public Service

1100 New York Avenue NW

Suite 200 East

Washington, DC 20005

lsch...@ourpublicservice.org

2025907572

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