Adobe Export Pdf Login

[Louella Kammann]

Iam currently unable to sign in to the ArcGIS Pro PlugIn in Illustrator.

I am able to insert my login data and click on Sign In, but then nothing happens. Just a grey blank window opens.

It worked a few days ago, but now not even the windows with the interactive maps are not opening.

Hi @KatharinaGoeritz

Thanks for the info. The plugin does not support Illustrator v25.3 at this time. See blog for more info and steps to revert to the previous version. We apologize for the inconvenience.

Hi @KatharinaGoeritz

Are you able to use your credentials in other ArcGIS apps - Online or Pro? Try signing into www.arcgis.com - is this successful? Could you please share your extension version number and Illustrator version number too?

Please sort this out soon. This 'inconvenience' costs time and energy and disrupts workflow - therefore costs your current subscribers an users money. If you are to continue to force users of ArcGIS Pro to need the AIX translation to Adobe Illustrator, then you need to be 100% up to date and compatible. Otherwise, return to the export to AI option available in ArcMap and stop forcing people to adopt a workflow that does not work.

Sorry that you are running into this. Could you please confirm if you have an ArcGIS Online or a Plus account that you are using with ArcGIS Maps for Adobe CC. Thanks in advance. Look forward to hearing back.

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What is different about IPC membership beginning January 1, 2021?

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