*****SPAM***** Re: IMAP: Disappearing email!?

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Gib Henry

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Aug 13, 2014, 12:29:46 PM8/13/14
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Thanks for the suggestions!

Apple Mail appears to be the culprit.  I don't use it at all for incoming mail, only for sending, yet I found the missing mail in the Spam folder On My Mac (as opposed to on the IMAP server), which does suggest POP, even though
  • the account is an IMAP account, not POP,
  • the account was set to NOT check mail, and furthermore,
  • checking for junk was also turned off!
There's no POP involved as far as I can tell, but the weird behavior, and that of another user, suggest something is happening that shouldn't be.  I'm going to play with it over the weekend and see if I can figure it out.

Thanks again for your responses!  Cheers,
--
Gib Henry

On 8/13/14, 6:00 AM, CommuniGate Pro Discussions wrote:
I have seem people state that they only use IMAP, but email just disappears from their Inbox.  Invariably, there is a POP client configured on a machine somewhere that is still retrieving the messages.

Look in the logs for something like this [UNIX type server]:

$ grep -E 'POP|IMAP|MAILBOX' 2014-08-12_08-00.log | grep jw...@tbaytel.net

08:46:52.195 2 MAILBOX(jw...@tbaytel.net/Trash) {125462} appended @63812: 59+1424 bytes
08:46:52.199 2 MAILBOX(jw...@tbaytel.net/Trash) {125463} appended @65295: 59+1874 bytes
08:46:52.200 2 MAILBOX(jw...@tbaytel.net/INBOX) {713} deleted: cut off
08:46:52.200 2 MAILBOX(jw...@tbaytel.net/INBOX) {712} deleted: cut off

My logs are set to "Low Level" for a lot of things.  You may need that as well.

The 'POP|IMAP|MAILBOX' will show different connections [POP or IMAP] and then MAILBOX modifications that may be related to those connections.  They usually occur really closely in the logs.  I am unsure of how to connect a POP or IMAP session directly with a MAILBOX log entry.

Hope this helps.
--

Jeff Wark
Tbaytel Internet

On Tue, 12 Aug 2014 10:45:00 -0500
 Gib Henry <g...@realpeople.com> wrote:
>>       We switched from POP to IMAP a month ago, and at first I discounted user complaints of disappearing email.  Then today, I
>>myself have witnessed four emails appear in my inbox, then spontaneously disappear 2-3 seconds later, with no intervention on my
>>part.  We don’t empty trash for 60 days, so a search should find them, but it does not.  I had a colleague resend one, and it
>>instantly disappeared again.  This is very scary!  Any insight?  Cheers,
>> —
>> Gib Henry

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Josh Olson

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Aug 13, 2014, 12:51:33 PM8/13/14
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Hello Gib,

You might want to check the CGP logs for ‘POP-‘ entries related to the account(s) in question.

-Josh
--
Josh Olson
Director, Customer Support
CommuniGate Systems, North America
800.262.4722 x 202
415.383.7164 x 202
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Jeff Wark

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Aug 13, 2014, 1:14:14 PM8/13/14
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If there is no POP involved, you can actually just remove the POP service from the account to prevent any POP connections.

--

Jeff Wark
Tbaytel Internet
On Wed, 13 Aug 2014 11:29:46 -0500

James Moe

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Aug 13, 2014, 2:49:59 PM8/13/14
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-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

On 08/13/2014 09:29 AM, Gib Henry wrote:
> the account was set to NOT check mail, and furthermore,
>
What about checking mail at startup?
Apple Mail seems to have a mind of its own. I had difficulty just
getting it to stop loading, much less checking for mail.

- --
James Moe
moe dot james at sohnen-moe dot com
520.743.3936
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Shaun Gamble

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Aug 13, 2014, 8:17:01 PM8/13/14
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It actually sounds as though your client is only using IMAP, however an antivirus program (or similar) may be moving the emails to the Spam folder.
-- 

Shaun
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