*****SPAM***** Re: IMAP: Disappearing email!?

Gib Henry

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Aug 13, 2014, 12:29:46 PM8/13/14

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Thanks for the suggestions!

Apple Mail appears to be the culprit. I don't use it at all for incoming mail, only for sending, yet I found the missing mail in the Spam folder On My Mac (as opposed to on the IMAP server), which does suggest POP, even though

the account is an IMAP account, not POP,
the account was set to NOT check mail, and furthermore,
checking for junk was also turned off!

There's no POP involved as far as I can tell, but the weird behavior, and that of another user, suggest something is happening that shouldn't be. I'm going to play with it over the weekend and see if I can figure it out.

Thanks again for your responses! Cheers,
--
Gib Henry

On 8/13/14, 6:00 AM, CommuniGate Pro Discussions wrote:

I have seem people state that they only use IMAP, but email just disappears from their Inbox. Invariably, there is a POP client configured on a machine somewhere that is still retrieving the messages.

Look in the logs for something like this [UNIX type server]:

$ grep -E 'POP|IMAP|MAILBOX' 2014-08-12_08-00.log | grep jw...@tbaytel.net

08:46:52.195 2 MAILBOX(jw...@tbaytel.net/Trash) {125462} appended @63812: 59+1424 bytes
08:46:52.199 2 MAILBOX(jw...@tbaytel.net/Trash) {125463} appended @65295: 59+1874 bytes
08:46:52.200 2 MAILBOX(jw...@tbaytel.net/INBOX) {713} deleted: cut off
08:46:52.200 2 MAILBOX(jw...@tbaytel.net/INBOX) {712} deleted: cut off

My logs are set to "Low Level" for a lot of things. You may need that as well.

The 'POP|IMAP|MAILBOX' will show different connections [POP or IMAP] and then MAILBOX modifications that may be related to those connections. They usually occur really closely in the logs. I am unsure of how to connect a POP or IMAP session directly with a MAILBOX log entry.

Hope this helps.
--

Jeff Wark
Tbaytel Internet

On Tue, 12 Aug 2014 10:45:00 -0500
Gib Henry <g...@realpeople.com> wrote:
>> We switched from POP to IMAP a month ago, and at first I discounted user complaints of disappearing email. Then today, I
>>myself have witnessed four emails appear in my inbox, then spontaneously disappear 2-3 seconds later, with no intervention on my
>>part. We don’t empty trash for 60 days, so a search should find them, but it does not. I had a colleague resend one, and it
>>instantly disappeared again. This is very scary! Any insight? Cheers,
>> —
>> Gib Henry

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Josh Olson

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Aug 13, 2014, 12:51:33 PM8/13/14

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Hello Gib,

You might want to check the CGP logs for ‘POP-‘ entries related to the account(s) in question.

-Josh

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Josh Olson
Director, Customer Support
CommuniGate Systems, North America
800.262.4722 x 202
415.383.7164 x 202
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Jeff Wark

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Aug 13, 2014, 1:14:14 PM8/13/14

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If there is no POP involved, you can actually just remove the POP service from the account to prevent any POP connections.

--

Jeff Wark
Tbaytel Internet

On Wed, 13 Aug 2014 11:29:46 -0500

James Moe

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Aug 13, 2014, 2:49:59 PM8/13/14

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-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

On 08/13/2014 09:29 AM, Gib Henry wrote:
> the account was set to NOT check mail, and furthermore,
>

What about checking mail at startup?
Apple Mail seems to have a mind of its own. I had difficulty just
getting it to stop loading, much less checking for mail.

- --
James Moe
moe dot james at sohnen-moe dot com
520.743.3936
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Shaun Gamble

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Aug 13, 2014, 8:17:01 PM8/13/14

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It actually sounds as though your client is only using IMAP, however an antivirus program (or similar) may be moving the emails to the Spam folder.

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Shaun
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