*****SPAM***** IMAP: Disappearing email!?

Gib Henry

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Aug 12, 2014, 11:45:00 AM8/12/14

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We switched from POP to IMAP a month ago, and at first I discounted user complaints of disappearing email. Then today, I myself have witnessed four emails appear in my inbox, then spontaneously disappear 2-3 seconds later, with no intervention on my part. We don’t empty trash for 60 days, so a search should find them, but it does not. I had a colleague resend one, and it instantly disappeared again. This is very scary! Any insight? Cheers,
—
Gib Henry

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Josh Olson

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Aug 12, 2014, 11:54:43 AM8/12/14

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Hello Gib,

And you’re sure you don’t have a POP client out there somewhere connecting to your account (and thus downloading/deleting the email)? Do you see any other connections to your account when you look at the CommuniGate Pro logs?

-Josh

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Josh Olson
Customer Support
CommuniGate Systems, North America
800.262.4722 x 202
415.383.7164 x 202
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James Moe

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Aug 12, 2014, 12:33:23 PM8/12/14

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-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

On 08/12/2014 08:45 AM, Gib Henry wrote:
> I myself have witnessed four emails appear in my inbox, then
> spontaneously disappear 2-3 seconds later, with no intervention on
> my part.
>

Anything in the log file about it?

- --
James Moe
moe dot james at sohnen-moe dot com
520.743.3936
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Jeff Wark

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Aug 12, 2014, 1:56:27 PM8/12/14

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I have seem people state that they only use IMAP, but email just disappears from their Inbox. Invariably, there is a POP client configured on a machine somewhere that is still retrieving the messages.

Look in the logs for something like this [UNIX type server]:

$ grep -E 'POP|IMAP|MAILBOX' 2014-08-12_08-00.log | grep jw...@tbaytel.net

08:46:52.195 2 MAILBOX(jw...@tbaytel.net/Trash) {125462} appended @63812: 59+1424 bytes
08:46:52.199 2 MAILBOX(jw...@tbaytel.net/Trash) {125463} appended @65295: 59+1874 bytes
08:46:52.200 2 MAILBOX(jw...@tbaytel.net/INBOX) {713} deleted: cut off
08:46:52.200 2 MAILBOX(jw...@tbaytel.net/INBOX) {712} deleted: cut off

My logs are set to "Low Level" for a lot of things. You may need that as well.

The 'POP|IMAP|MAILBOX' will show different connections [POP or IMAP] and then MAILBOX modifications that may be related to those connections. They usually occur really closely in the logs. I am unsure of how to connect a POP or IMAP session directly with a MAILBOX log entry.

Hope this helps.
--

Jeff Wark
Tbaytel Internet