Outlook13 started failing

Mark J Strawcutter

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May 16, 2013, 11:23:47 AM5/16/13

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Outlook13 with ActiveSync account to CGP 6.0.5

Used infrequently

Yesterday when I fired it up, I got a pop-up saying "Your account could
not be configured to synchronize new items as they arrive. Contact your
system administrator".

Cranked up httpu/airsync logging to "all info", but nothing jumps out at
me in the resultant CGP logs that would explaint this.

Mark

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Technical Support

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May 21, 2013, 8:43:07 AM5/21/13

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Hello,

On 16.05.2013 19:23, Mark J Strawcutter wrote:
> Outlook13 with ActiveSync account to CGP 6.0.5
>
> Used infrequently
>
> Yesterday when I fired it up, I got a pop-up saying "Your account could
> not be configured to synchronize new items as they arrive. Contact your
> system administrator".
>
> Cranked up httpu/airsync logging to "all info", but nothing jumps out at
> me in the resultant CGP logs that would explaint this.

The logs might show that CGPro started to respond with Status 142 on
Sync requests. That's because MS changed the User-Agent name and CGPro
does not recognize Outlook 2013 as a special client and asks it to send
the Provision request, as any mobile device would do.

We'll address that in CGPro 6.0.6, for now the workaround is to add
WindowsOutlook15 to the list of non-provisioned devices:

/var/CommuniGate/Startup.sh:

AS_NO_PROVISION='("SAMSUNGGT*",WindowsOutlook15)'
SUPPLPARAMS="--otherParams --AirSyncNonProvisionable ${AS_NO_PROVISION}"

> Mark

--
Best regards,
Dmitry Akindinov

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Mark J Strawcutter

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May 21, 2013, 9:41:29 AM5/21/13

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By process of elimination, I believe it's the patch associated with:

http://support.microsoft.com/kb/2810015

that caused the change. For now, we've backed out this patch and things
seem to be working. During our Thursday morning maintenance window I'll
try restarting CGP with the modified startup parameters, re-apply the
patch, and see if it fail/works.

Mark

On 5/21/2013 8:43 AM, Technical Support wrote:
> Hello,
>
> On 16.05.2013 19:23, Mark J Strawcutter wrote:
>> Outlook13 with ActiveSync account to CGP 6.0.5
>>
>> Used infrequently
>>
>> Yesterday when I fired it up, I got a pop-up saying "Your account could
>> not be configured to synchronize new items as they arrive. Contact your
>> system administrator".
>>
>> Cranked up httpu/airsync logging to "all info", but nothing jumps out at
>> me in the resultant CGP logs that would explaint this.
>
> The logs might show that CGPro started to respond with Status 142 on
> Sync requests. That's because MS changed the User-Agent name and CGPro
> does not recognize Outlook 2013 as a special client and asks it to send
> the Provision request, as any mobile device would do.
>
> We'll address that in CGPro 6.0.6, for now the workaround is to add
> WindowsOutlook15 to the list of non-provisioned devices:
>
> /var/CommuniGate/Startup.sh:
>
> AS_NO_PROVISION='("SAMSUNGGT*",WindowsOutlook15)'
> SUPPLPARAMS="--otherParams --AirSyncNonProvisionable ${AS_NO_PROVISION}"
>
>
>> Mark
>

Mark J Strawcutter

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May 21, 2013, 10:10:56 AM5/21/13

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So why is SAMSUNGGT* in the list?

Mark

On 5/21/2013 8:43 AM, Technical Support wrote:

> Hello,
>
> On 16.05.2013 19:23, Mark J Strawcutter wrote:
>> Outlook13 with ActiveSync account to CGP 6.0.5
>>
>> Used infrequently
>>
>> Yesterday when I fired it up, I got a pop-up saying "Your account could
>> not be configured to synchronize new items as they arrive. Contact your
>> system administrator".
>>
>> Cranked up httpu/airsync logging to "all info", but nothing jumps out at
>> me in the resultant CGP logs that would explaint this.
>
> The logs might show that CGPro started to respond with Status 142 on
> Sync requests. That's because MS changed the User-Agent name and CGPro
> does not recognize Outlook 2013 as a special client and asks it to send
> the Provision request, as any mobile device would do.
>
> We'll address that in CGPro 6.0.6, for now the workaround is to add
> WindowsOutlook15 to the list of non-provisioned devices:
>
> /var/CommuniGate/Startup.sh:
>
> AS_NO_PROVISION='("SAMSUNGGT*",WindowsOutlook15)'
> SUPPLPARAMS="--otherParams --AirSyncNonProvisionable ${AS_NO_PROVISION}"
>
>
>> Mark
>

Technical Support

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May 22, 2013, 9:43:54 AM5/22/13

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Hello,

On 2013-05-21 18:10, Mark J Strawcutter wrote:
> So why is SAMSUNGGT* in the list?

I guess the earlty testing showed that those models failed to send the
Provision request in response to Status 142 returned by CGPro. We'll
re-check.

--
Best regards,
Dmitry Akindinov

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When answering to letters sent to you by the tech.support staff, make
sure the original message you have received is included into your
reply.

Mark J Strawcutter

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May 22, 2013, 1:22:37 PM5/22/13

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With which version of CGP was this startup parameter introduced? Is it
documented anywhere?

Mark

Mark J Strawcutter

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May 23, 2013, 11:30:50 AM5/23/13

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Sorry, but modified startup parameter didn't fix the problem.

With patch installed, Outlook 2013 still fails as described.

Mark