Crap Service
Denis McMahon
minutes, and hadn't touched the cabling or the speedtouch.
DSL light is out on the speedtouch, the inetrnal server on it reports
"Your DSL line is not synchronized. Check if your phone line is
correctly connected to your SpeedTouch."
I disconnect and reconnect the phone line from the microfilter to the
speedtouch at both ends, just in case it's worked loose, then I reset
the speedtouch, no change.
I call the status line. No issues or maintenance are being announced.
So I call the helpdesk.
This is the first thing that annoys me. Having listened to the status
line, I can't transfer to the helpdesk, instead I have to make another call.
It takes the asian sounding script droid about 6 tries to get the host
name and 5 tries to get the right phone number before she is able to
identify my account.
Then I try and explain the problem.
The DSL light on the modem is out. I have tried resetting the modem.
I point out that the line is obviously good from the microfilter to the
exchange, because it's the same line that I'm talking to her on.
She does a test and tells me there is no problem.
She asks me to try and ping www.google.com
"ping: unknown host www.google.com"
No big surprise there, I have no DSL connection.
She wants me to plug the speedtouch into the master socket. I point out
to her that the phone I'm using is plugged into the same microfilter as
the speedtouch.
Suddenly the DSL light on the speedtouch starts blinking, stabilises,
internet light comes on.
Droid on the phone is still telling me there was nothing wrong at all.
Me, I'm damn sure someone remotely reset something in the dslam or
whatever it's called these days.
This infuriates me. I don't care what's wrong, I just want it fixed, but
there's now such an air of corporate arse covering that I'm being fed a
pile of bovine faeces.
Every time I have to interact with the helpdesk I feel more pissed off
afterwards, even though the problem is now fixed, than I did beforehand
when I had a problem.
Rgds
Denis McMahon
Jim Crowther
>Suddenly the DSL light on the speedtouch starts blinking, stabilises,
>internet light comes on.
You have probably just fallen foul of the current crop of BT cock-ups.
http://aaisp.blogspot.com/
--
Jim Crowther
VL
+++++++++++++++=
Demon status line shown below appear that there was some maintenance
problems...
Having a bad experiene with Demon, I guess apology for inconvenience
are not accepted in your case....must be Christmas...
+++++++++++
>tappin DUE TO UNFORSEEN CIRCUMSTANCES THE PREVIOUSLY ANNOUNCED ESSENTIAL
>20:01 Dec 26 MAINTENANCE WORK BEING CARRIED OUT HAS OVERRUN.
> TO CONTACT ONE OF OUR CUSTOMER SERVICE REPRESENTATIVES PLEASE
> EITHER USE OUR TEXT CHAT SERVICE WHICH CAN BE ACCESSED VIA
> THE FRONT PAGE OF WWW.DEMON.NET OR EMAIL YOUR ENQUIRY TO
> :Help...@demon.net OR adsls...@demon.net.
> THUS REGRETS ANY INCONVENIENCE CAUSED.
>
>smith The Demon Customer Support Centre is currently unavailable to
>10:37 Dec 27 answer telephone calls. To contact one of our customer service
> representatives please either use our text chat service which
> can be accessed via the front page of www.demon.net or email
> your enquiry to help...@demon.net or adsls...@demon.net.
> THUS regret any inconvenience caused.
>
>demon.net Further to our previous announcement, we have now issued a
>14:26 Dec 27 temporary number to contact the Demon Customer Support
> Centre . Alternatively, please either use our
> text chat service which can be accessed via the front page of
> www.demon.net or email your enquiry to help...@demon.net
> or adsls...@demon.net. THUS regrets any inconvenience caused.
>
>tappin The essential maintenance work for the Demon Customer Support
>08:11 Dec 28 Centre is completed and all numbers are now available.
> THUS regret any inconvenience caused.
>
+++++++++++++++++++++++++++++++
Gordon H
McMahon <denis.m....@gmail.com> writes
>So today my DSL connection drops. I'd been using it for about 90
>minutes, and hadn't touched the cabling or the speedtouch.
>
>
>Suddenly the DSL light on the speedtouch starts blinking, stabilises,
>internet light comes on.
>
>afterwards, even though the problem is now fixed, than I did beforehand
>when I had a problem.
>Rgds
So they fixed it for you did they?
Happy New Year to you and all "Droids".
--
Gordon H
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