Google Groups no longer supports new Usenet posts or subscriptions. Historical content remains viewable.
Dismiss
Namesco finally provide some answers; not convinced by them, though
175 views
Skip to first unread message
Simon Turner
May 6, 2015, 5:09:16 AM5/6/15
to
After my ranting about Namesco's seeming inability to answer any
questions that you ask them, one of them finally responded to my plea
for someone to provide answers to the specific, numbered, questions I
had previously asked (which had initially been ignored by the same
person who finally responded). Astonishing!
This is a bit long, sorry; but I hope it may be informative. I've
munged demon.co.uk to dcu in the quoted bits below, but used the full
hostname in the actual dialogue.
To provide some context, the questions below followed on from this
pretty authoritative-looking response (which, as usual, had totally
ignored the points I had raised in my previous message and merely raised
yet more questions):
In order to retain your emails for ashes.dcu and your web site you
will need to upgrade to our Apache Starter Hosting service.
Please note you will have a new Online Control Panel with Namesco and
you will need to reconfigure your emails as we cannot transfer your
existing emails over from Demon. I recommend you download or back up
your files if you need to.
To ensure you do not experience any down time we recommend that you
first of all upgrade to the Starter Hosting package with us, set up
your emails and then advise us once this is completed. We will then
liaise directly with Vodafone to ensure your website is migrated over
to our servers.
If you wish to go ahead with this please call us on 03453 633 633 and
we will be happy to help you further.
The questions I then asked, and their eventual answers, are below; note
that I'm not at all convinced by them, though (not least because in
places they flatly contradict what other Namesco people have said in
equally authoritative tones).
1. It appears that, if I upgrade to your Apache Starter Hosting service,
I will be able to have both my web site www.ashes.dcu and my e-mail
to what...@ashes.dcu hosted by Namesco. Is that correct?
No. I would recommend the hosting package is kept as it is. For the
time being ashes.dcu will continue to work however these subdomains
from Demon will be discontinued at some point in the next two years -
which is why we have been offering Voucher codes for 'real'
domains. We will need to create a separate email package for your
email here. For whatever reason - a failed migration maybe - the
email services were not transferred to us. We are investigating that
for you.
2. If this happens, would I need to continue paying Demon/Vodafone for
service of some sort, or would my usage of ashes.dcu be independent
of Demon (meaning I could cancel my service from them without losing
the sub-domain)?
When we have investigated and transferred the mail service from
demon, you would not pay demon for any services, you haven't got
broadband, the hosting is currently with us, and the email service
will be once it has been transferred over.
3. Would any of this be affected if my Demon service changes from the
existing "Standard Dial Up" to their cheaper "Dial Loyalty" service,
which only gives access to e-mail? (This is something I have
discussed with Demon, and I am waiting for further information from
them; there was some confusion about whether it's still possible or
not.)
We are looking at transferring mail to us, you wouldn't pay them in
future.
4. You say you will "liaise directly with Vodafone to ensure your
website is migrated over to our servers" - but I thought my web site
had already been migrated to your servers! Is this a second migration
of the web pages to a different server, or are you talking about
getting Demon to change the DNS records for www.ashes.dcu, or what?
The hosting was migrated - but not mail it would seem - many
apologies for that confusion, we are looking into transferring your
mail services to us.
5. Once everything is migrated and in place, who will control the DNS
records for ashes.dcu (for e-mail) and www.ashes.dcu (web site)?
The DNS will be controlled from here as far as I can see.
6. What would be the future of the ashes.dcu sub-domain? I have seen and
been told wildly conflicting stories (by both Demon and Namesco)
about whether Demon/Vodafone will "shut down" the demon.co.uk domain
or not; and if they do, in what sort of time frame; and whether this
would prevent any *.demon.co.uk sub-domains that have been migrated
to Namesco from continuing to work.
Demon will not be providing these long term - the subdomains will be
discontinued within 2 years however there is no set date.
Note that I had previously been told the following by yet another
different Namesco support person:
* I can confirm Demon will continue to host the dns for all subdomain
names. If you are looking at migrating over to a full Hosting
package, then I would really recommend moving away from the Demon
subdomain and using a full qualified domain name that you legally
own.
[Right, so one of you says that Demon will continue to control DNS --
which seems the most likely outcome -- but another one seems to think
that Namesco will control it. Excellent.]
* If you have Broadband with Demon, then they will be administering
your email services via Inty still.
None Broadband customers, we have migrated there email services in to
our own Inty portal, we are also partners with Inty and we can
provide full email support.
[I don't think they understand that "non-broadband" doesn't mean the
same as "no connectivity at all, hosting only"; like Demon, they have
no concept of what dialup means. I've tried to explain, but seemingly
to no avail: the only word they understand is "broadband".]
* We have not been passed any information regarding the closure of the
demon.co.uk domain name in the next couple of years, I would revert
back to my earlier point however and that using your own registered
domain name would avoid such issues in the future.
[So some Namesco people know that Demon/Vodafone will be closing
demon.co.uk within two years, as they themselves suggest in their
FAQ, but others believe they haven't been told anything.]
It remains a complete mess. The answers above seem to show pretty
clearly that Namesco -- like Demon/Vodafone -- haven't got a clue how
things are supposed to work for dialup customers. I *suspect* that
dialup will be treated the same as broadband, i.e. mail will remain with
Demon/intY, who will charge the same money for a reduced service while
the customers also have to pay Namesco if they wish to retain their web
sites; but I can't be sure.
I think my only option at this point is to pay Demon/Vodafone for
another year's Standard Dial Up, pay Namesco their Basic Hosting (intY)
fee for the web site, and wait and see what happens.
I may try ringing Namesco and put the contradictions to them, and see
whether I can get anyone (a) to realise that I'm being fed a stream of
misleading, contradictory statements that sound authoritative but
clearly aren't, and (b) to find out what the actual truth is! I don't
hold out much hope, but it might be interesting nonetheless.
Sigh.
--
Simon Turner DoD #0461
si...@twoplaces.co.uk
Trust me -- I know what I'm doing! -- Sledge Hammer
questions that you ask them, one of them finally responded to my plea
for someone to provide answers to the specific, numbered, questions I
had previously asked (which had initially been ignored by the same
person who finally responded). Astonishing!
This is a bit long, sorry; but I hope it may be informative. I've
munged demon.co.uk to dcu in the quoted bits below, but used the full
hostname in the actual dialogue.
To provide some context, the questions below followed on from this
pretty authoritative-looking response (which, as usual, had totally
ignored the points I had raised in my previous message and merely raised
yet more questions):
In order to retain your emails for ashes.dcu and your web site you
will need to upgrade to our Apache Starter Hosting service.
Please note you will have a new Online Control Panel with Namesco and
you will need to reconfigure your emails as we cannot transfer your
existing emails over from Demon. I recommend you download or back up
your files if you need to.
To ensure you do not experience any down time we recommend that you
first of all upgrade to the Starter Hosting package with us, set up
your emails and then advise us once this is completed. We will then
liaise directly with Vodafone to ensure your website is migrated over
to our servers.
If you wish to go ahead with this please call us on 03453 633 633 and
we will be happy to help you further.
The questions I then asked, and their eventual answers, are below; note
that I'm not at all convinced by them, though (not least because in
places they flatly contradict what other Namesco people have said in
equally authoritative tones).
1. It appears that, if I upgrade to your Apache Starter Hosting service,
I will be able to have both my web site www.ashes.dcu and my e-mail
to what...@ashes.dcu hosted by Namesco. Is that correct?
No. I would recommend the hosting package is kept as it is. For the
time being ashes.dcu will continue to work however these subdomains
from Demon will be discontinued at some point in the next two years -
which is why we have been offering Voucher codes for 'real'
domains. We will need to create a separate email package for your
email here. For whatever reason - a failed migration maybe - the
email services were not transferred to us. We are investigating that
for you.
2. If this happens, would I need to continue paying Demon/Vodafone for
service of some sort, or would my usage of ashes.dcu be independent
of Demon (meaning I could cancel my service from them without losing
the sub-domain)?
When we have investigated and transferred the mail service from
demon, you would not pay demon for any services, you haven't got
broadband, the hosting is currently with us, and the email service
will be once it has been transferred over.
3. Would any of this be affected if my Demon service changes from the
existing "Standard Dial Up" to their cheaper "Dial Loyalty" service,
which only gives access to e-mail? (This is something I have
discussed with Demon, and I am waiting for further information from
them; there was some confusion about whether it's still possible or
not.)
We are looking at transferring mail to us, you wouldn't pay them in
future.
4. You say you will "liaise directly with Vodafone to ensure your
website is migrated over to our servers" - but I thought my web site
had already been migrated to your servers! Is this a second migration
of the web pages to a different server, or are you talking about
getting Demon to change the DNS records for www.ashes.dcu, or what?
The hosting was migrated - but not mail it would seem - many
apologies for that confusion, we are looking into transferring your
mail services to us.
5. Once everything is migrated and in place, who will control the DNS
records for ashes.dcu (for e-mail) and www.ashes.dcu (web site)?
The DNS will be controlled from here as far as I can see.
6. What would be the future of the ashes.dcu sub-domain? I have seen and
been told wildly conflicting stories (by both Demon and Namesco)
about whether Demon/Vodafone will "shut down" the demon.co.uk domain
or not; and if they do, in what sort of time frame; and whether this
would prevent any *.demon.co.uk sub-domains that have been migrated
to Namesco from continuing to work.
Demon will not be providing these long term - the subdomains will be
discontinued within 2 years however there is no set date.
Note that I had previously been told the following by yet another
different Namesco support person:
* I can confirm Demon will continue to host the dns for all subdomain
names. If you are looking at migrating over to a full Hosting
package, then I would really recommend moving away from the Demon
subdomain and using a full qualified domain name that you legally
own.
[Right, so one of you says that Demon will continue to control DNS --
which seems the most likely outcome -- but another one seems to think
that Namesco will control it. Excellent.]
* If you have Broadband with Demon, then they will be administering
your email services via Inty still.
None Broadband customers, we have migrated there email services in to
our own Inty portal, we are also partners with Inty and we can
provide full email support.
[I don't think they understand that "non-broadband" doesn't mean the
same as "no connectivity at all, hosting only"; like Demon, they have
no concept of what dialup means. I've tried to explain, but seemingly
to no avail: the only word they understand is "broadband".]
* We have not been passed any information regarding the closure of the
demon.co.uk domain name in the next couple of years, I would revert
back to my earlier point however and that using your own registered
domain name would avoid such issues in the future.
[So some Namesco people know that Demon/Vodafone will be closing
demon.co.uk within two years, as they themselves suggest in their
FAQ, but others believe they haven't been told anything.]
It remains a complete mess. The answers above seem to show pretty
clearly that Namesco -- like Demon/Vodafone -- haven't got a clue how
things are supposed to work for dialup customers. I *suspect* that
dialup will be treated the same as broadband, i.e. mail will remain with
Demon/intY, who will charge the same money for a reduced service while
the customers also have to pay Namesco if they wish to retain their web
sites; but I can't be sure.
I think my only option at this point is to pay Demon/Vodafone for
another year's Standard Dial Up, pay Namesco their Basic Hosting (intY)
fee for the web site, and wait and see what happens.
I may try ringing Namesco and put the contradictions to them, and see
whether I can get anyone (a) to realise that I'm being fed a stream of
misleading, contradictory statements that sound authoritative but
clearly aren't, and (b) to find out what the actual truth is! I don't
hold out much hope, but it might be interesting nonetheless.
Sigh.
--
Simon Turner DoD #0461
si...@twoplaces.co.uk
Trust me -- I know what I'm doing! -- Sledge Hammer
John Hall
May 6, 2015, 5:56:40 AM5/6/15
to
In message <20150506.09...@twoplaces.co.uk>, Simon Turner
<si...@twoplaces.co.uk> writes
Thanks Simon for all that uou have managed to extract from Namesco.
> * If you have Broadband with Demon, then they will be administering
> your email services via Inty still.
That, if correct, clarifies my own position as a Demon broadband
customer: that not renewing my web hoisting with Namesco should have no
impact on my Demon email service. (Though it will presumably end in its
current form when/if Demon do away with subdomains.)
--
I'm not paid to implement the recognition of irony.
(Taken, with the author's permission, from a LiveJournal post)
<si...@twoplaces.co.uk> writes
Thanks Simon for all that uou have managed to extract from Namesco.
> * If you have Broadband with Demon, then they will be administering
> your email services via Inty still.
customer: that not renewing my web hoisting with Namesco should have no
impact on my Demon email service. (Though it will presumably end in its
current form when/if Demon do away with subdomains.)
--
I'm not paid to implement the recognition of irony.
(Taken, with the author's permission, from a LiveJournal post)
Martin Brown
May 6, 2015, 6:31:48 AM5/6/15
to
On 06/05/2015 10:51, John Hall wrote:
> In message <20150506.09...@twoplaces.co.uk>, Simon Turner
> <si...@twoplaces.co.uk> writes
>
> Thanks Simon for all that uou have managed to extract from Namesco.
>
>> * If you have Broadband with Demon, then they will be administering
>> your email services via Inty still.
>
> That, if correct, clarifies my own position as a Demon broadband
> customer: that not renewing my web hoisting with Namesco should have no
> impact on my Demon email service. (Though it will presumably end in its
> current form when/if Demon do away with subdomains.)
But the declared TTL for subdomains is now ~ 2 years and counting down.
> In message <20150506.09...@twoplaces.co.uk>, Simon Turner
> <si...@twoplaces.co.uk> writes
>
> Thanks Simon for all that uou have managed to extract from Namesco.
>
>> * If you have Broadband with Demon, then they will be administering
>> your email services via Inty still.
>
> That, if correct, clarifies my own position as a Demon broadband
> customer: that not renewing my web hoisting with Namesco should have no
> impact on my Demon email service. (Though it will presumably end in its
> current form when/if Demon do away with subdomains.)
Basically they would like to host your domain (very expensively with a
first year teaser discount) and your website and email (reasonably).
I confess I am tempted by their offer of 5 sites hosted for £6 + VAT
provided that they all get full statistics and independent log files.
http://www.names.co.uk/web-hosting
And that they will accept external domains from 123-reg and other
registrars pointing at their web hosting service. I have no intention of
paying through the nose for their domain registration fees.
--
Regards,
Martin Brown
John Hall
May 6, 2015, 11:47:47 AM5/6/15
to
In message <micqih$4kc$1...@speranza.aioe.org>, Martin Brown
<|||newspam|||@nezumi.demon.co.uk> writes
differing information on this, one quoting the two years figure and the
other saying "We have not been passed any information regarding the
closure of the demon.co.uk domain name in the next couple of years".
Admittedly I tend to give more credence to the former. But since Demon
is now only my secondary email provider, Gmail being my primary
provider, I'm not too concerned either way.
<snip>
<|||newspam|||@nezumi.demon.co.uk> writes
>On 06/05/2015 10:51, John Hall wrote:
>> In message <20150506.09...@twoplaces.co.uk>, Simon Turner
>> <si...@twoplaces.co.uk> writes
>>
>> Thanks Simon for all that uou have managed to extract from Namesco.
>>
>>> * If you have Broadband with Demon, then they will be administering
>>> your email services via Inty still.
>>
>> That, if correct, clarifies my own position as a Demon broadband
>> customer: that not renewing my web hoisting with Namesco should have no
>> impact on my Demon email service. (Though it will presumably end in its
>> current form when/if Demon do away with subdomains.)
>
>But the declared TTL for subdomains is now ~ 2 years and counting down.
But the two replies that Simon has had from people at Namesco have given
>> In message <20150506.09...@twoplaces.co.uk>, Simon Turner
>> <si...@twoplaces.co.uk> writes
>>
>> Thanks Simon for all that uou have managed to extract from Namesco.
>>
>>> * If you have Broadband with Demon, then they will be administering
>>> your email services via Inty still.
>>
>> That, if correct, clarifies my own position as a Demon broadband
>> customer: that not renewing my web hoisting with Namesco should have no
>> impact on my Demon email service. (Though it will presumably end in its
>> current form when/if Demon do away with subdomains.)
>
>But the declared TTL for subdomains is now ~ 2 years and counting down.
differing information on this, one quoting the two years figure and the
other saying "We have not been passed any information regarding the
closure of the demon.co.uk domain name in the next couple of years".
Admittedly I tend to give more credence to the former. But since Demon
is now only my secondary email provider, Gmail being my primary
provider, I'm not too concerned either way.
<snip>
John Hall
May 6, 2015, 11:57:49 AM5/6/15
to
In message <f4SYmSBJZjSVFwu0@jhall_nospamxx.demon.co.uk>, John Hall
<john_...@jhall.co.uk> writes
domain name doesn't actually guarantee that subdomains within that
domain will also continue.
<john_...@jhall.co.uk> writes
>In message <micqih$4kc$1...@speranza.aioe.org>, Martin Brown
><|||newspam|||@nezumi.demon.co.uk> writes
>>On 06/05/2015 10:51, John Hall wrote:
>>> In message <20150506.09...@twoplaces.co.uk>, Simon Turner
>>> <si...@twoplaces.co.uk> writes
>>>
>>> Thanks Simon for all that uou have managed to extract from Namesco.
>>>
>>>> * If you have Broadband with Demon, then they will be administering
>>>> your email services via Inty still.
>>>
>>> That, if correct, clarifies my own position as a Demon broadband
>>> customer: that not renewing my web hoisting with Namesco should have no
>>> impact on my Demon email service. (Though it will presumably end in its
>>> current form when/if Demon do away with subdomains.)
>>
>>But the declared TTL for subdomains is now ~ 2 years and counting down.
>
>But the two replies that Simon has had from people at Namesco have
>given differing information on this, one quoting the two years figure
>and the other saying "We have not been passed any information regarding
>the closure of the demon.co.uk domain name in the next couple of
>years". Admittedly I tend to give more credence to the former.
And it's just occurred to me that the continuance of the demon.co.uk
><|||newspam|||@nezumi.demon.co.uk> writes
>>On 06/05/2015 10:51, John Hall wrote:
>>> In message <20150506.09...@twoplaces.co.uk>, Simon Turner
>>> <si...@twoplaces.co.uk> writes
>>>
>>> Thanks Simon for all that uou have managed to extract from Namesco.
>>>
>>>> * If you have Broadband with Demon, then they will be administering
>>>> your email services via Inty still.
>>>
>>> That, if correct, clarifies my own position as a Demon broadband
>>> customer: that not renewing my web hoisting with Namesco should have no
>>> impact on my Demon email service. (Though it will presumably end in its
>>> current form when/if Demon do away with subdomains.)
>>
>>But the declared TTL for subdomains is now ~ 2 years and counting down.
>
>But the two replies that Simon has had from people at Namesco have
>given differing information on this, one quoting the two years figure
>and the other saying "We have not been passed any information regarding
>the closure of the demon.co.uk domain name in the next couple of
>years". Admittedly I tend to give more credence to the former.
domain name doesn't actually guarantee that subdomains within that
domain will also continue.
0 new messages