stops responding!!!..anyone else

Mick Miller

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Mar 21, 2002, 8:11:48 AM3/21/02

to

over the last few months i have noticed a very anoying problem on my
pc ....and my laptop ......so its no the machines!!!

when first conected....email....web all work fine...........leave it

they just stop .........working.

connected for any time then i need to disconnect and go online to get
them working again!

Mike Brogan

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Mar 21, 2002, 9:55:32 AM3/21/02

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I'm seeing exactly the same problem. Today has been the worst ever. Calls to
the helpdesk result in nothing. They play dumb. "What problems? - Nobody
else is reporting anything".

When the problem occurs it's at times when Demon's routers are showing huge
packet loss (I've seen as high as 90%). There are numberous postings in this
newgroup about the same problem

Either Demon's guy's are just plain thick or they've know what's happening
but have been told to igore it.

Mike Brogan

"Mick Miller" <Mi...@leafield.demon.co.uk> wrote in message
news:3c99db8f...@news.demon.co.uk...

Greg Middleton

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Mar 21, 2002, 10:29:36 AM3/21/02

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On Thu, 21 Mar 2002 14:55:32 -0000, "Mike Brogan"
<mi...@broganassociates.com> wrote:

>They play dumb. "What problems? - Nobody else is reporting anything".

"You're the 12th person this morning that I've told that we have no
reported problems"

OR

"there's no reported problem, it must be your setup, so I'm not going
to log a fault report", then on the next call they can quite honestly
say "there's no reported problem" ...

Greg

Mike Brogan

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Mar 21, 2002, 11:28:05 AM3/21/02

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Greg you missed one.

"Have you tried one of the other dial-up numbers?"

Mike

"Greg Middleton" <gr...@n-o-s-p-a-m-a-t-a-l-l-deepseaplc.com> wrote in
message news:fnuj9u8ovscilgej6...@4ax.com...

Richard Clayton

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Mar 21, 2002, 11:29:02 AM3/21/02

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In article <fnuj9u8ovscilgej6...@4ax.com>, Greg Middleton
<gr...@n-o-s-p-a-m-a-t-a-l-l-deepseaplc.com> writes

well it does sound just like a timeout... however, there's so few
details that it could be anything, from a compression failure onwards

--
richard Richard Clayton

They that can give up essential liberty to obtain a little temporary
safety deserve neither liberty nor safety. Benjamin Franklin

Denis Mcmahon

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Mar 21, 2002, 3:24:55 PM3/21/02

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Mi...@leafield.demon.co.uk (Mick Miller) wrote:

This has been discussed several times recently:

1) As soon as you connect, trace route to the dns server to find out
which du you are connected to.

2) When it fails, ring the helpdesk (use a mobile or another line) and
ask them to trace route back to your host.

If the trace route in 2 does not go to the du in one, tell them you
seem to have a lost route and to make a note of the time, the du you
were last logged in to from the access records and the trace route and
send it all to 2nd line network engineering who are investigating it.
If the bob has a problem tell him to email me and I'll give him the
name of the demon person who is looking at the problem (or read the ng
a bit and work mit out yourself).

We (customers) know it happens, but the cause has not yet been
ascertained, which makes it difficult for them (demon) to either fix
it or tell us what it is with our (customer) configs that causes it.

Rgds
Denis
--
Denis McMahon / +44 7802 468949 / de...@pickaxe.demon.co.uk
Top-posters, posters of adverts & binaries are scum. Killfile!
Block [a.b.*.*] of any UC/BE relay. Posts > 100 lines ignored.
sulfnbk is not a virus, see the symantec virus encyclopaedia!

Mick Miller

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Mar 21, 2002, 5:07:13 PM3/21/02

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On Thu, 21 Mar 2002 14:55:32 -0000, "Mike Brogan"
<mi...@broganassociates.com> wrote:

Thank god...I thought i was going daft!!!

2 pcs doing it..........dial in to freeserve no problem
only demon!