Anyone able to use Demon's Orange digital access number?
David Wood
<jon.p...@deadspam.com> writes
>Hugh Pritchard opened his or her mouth, and muttered...
>> > This number was dicontinued by Orange quite some time ago (according to
>> > Demon)
>
>> I wonder if you could confirm who supplied you this info. I was able to log
>> this as a fault with Demon helpdesk on Friday.
>
>It was confirmed to me by Demon Helpdesk whilst I was assisting a customer to
>configure his 9210 to retrieve Demon email.
If it's been ceased, it's time they updated
<http://www.demon.net/helpdesk/numbers/numbers.shtml>.
demon.service added...
David
--
David Wood
da...@wood2.org.uk
Karim C Kronfli
<da...@wood2.org.uk> writes
I've tried on several occasions and found it almost impossible to use.
It only goes up to 9600, so I use my FREEUK account instead, usable
access is more important paying the money when I have to use my mobile
to access the net.
--
Karim C Kronfli
Please remove NOSPAM from E-mail address. You know what to do!
Malcolm Muir
If we are talking about the 07973 Orange access number, it has not
been ceased. If it is not working there is a fault either at Demon or
Orange.
--
Malcolm S. Muir Demon Internet
Sunderland 322 Regents Park Road
England London N3 2QQ
Jon
> If we are talking about the 07973 Orange access number, it has not
> been ceased. If it is not working there is a fault either at Demon or
> Orange.
OK, now we are getting somewhere. Demon say that Orange have cut the number
off quite some time ago. Orange say 'take it up with Demon'
Perhaps this can now be sorted by some top-level banging together of heads?
--
Jon Parker
Top-posters and text-language typists will be killfiled
Change 'deadspam.com' to 'vizzavi.net' to reply
Hugh Pritchard
"Malcolm Muir" <mal...@demon.net> wrote in message
news:slrnau6fiu....@muir-et5.staff.demon.net...
Malcolm,
I am indeed talking about that very same number. The information you supply
however is hardly helpful. As I said in my original post I am a customer of
both companies, I am paying both companies, I have reported my lack of
success at using the service to both companies and both have blamed the
other. This was the situation when I first tried it in February and seems to
still be the case now 10 months later. I am left a 'piggy in the middle'
certain someone is taking the p**s out of me but not quite sure who to
blame. It becomes increasingly tempting to when one feels that a company
doesn't care to take ones business elsewhere. Nowadays that's easier to do
than ever too.
I have been a Demon customer for over 7 years now and sadly I think this is
indicative of the way service seems to have deteriorated in recently. Time
was when Demon was the champion of the customer and warranted the monthly
fee because of their innovative and flexible service. Sadly this seems to be
an example this is no longer the case.
I would urge you that Demon and Orange agree whose fault it is AND FIX THE
******* THING! If it can't be fixed I would suggest the service not be
advertised. I would imagine there is probably some legislation regarding
advertising services that cannot be used. As a recently disappointed
customer, if the situation were allowed to continue with no improvement, it
could prove quite tempting to investigate that point further.
I have just phoned the Demon helpdesk and again been told the problem is
with Orange. I have managed to log a fault but I have been told Demon don't
have any Orange phones to test the service with! I must call back at the end
of the week to see if any fault has been found. Further no support can be
given for configuring devices to use the service.
Is there really no logging information at Demon that shows weather anyone
else is using the service successfully. At least if I knew it worked I could
then see if I can find any other configuration options on the phone or the
PDA to change!
I am sorry to go on about this but I really am getting thoroughly fed up
that two large companies can take my money month after month and claim to
provide a facility but deny any knowledge of who owns it, whether it is
working and how to use it!
Regards
Hugh
Raj Rijhwani
<MPG.184d521f2...@news.cis.dfn.de>
jon.p...@deadspam.com "Jon" wrote:
> Malcolm Muir opened his or her mouth, and muttered...
> > If we are talking about the 07973 Orange access number, it has not
> > been ceased. If it is not working there is a fault either at Demon or
> > Orange.
> OK, now we are getting somewhere. Demon say that Orange have cut the number
> off quite some time ago. Orange say 'take it up with Demon'
There are two numbers that were routed through Demon. One is Demon's
Orange POP: 07973100666. The other, which I understood to have been in
the throes of termination in the first half of the year, was the
Orange.net number. Maybe there's some confusion...
--
Raj Rijhwani (umtsb5/16) | This is the voice of the Mysterons...
r...@rijhwani.org | ... We know that you can hear us Earthmen
http://www.rijhwani.org/raj/ | "Lieutenant Green: Launch all Angels!"
Chris L
will note the date is about 11 months ago ! Perhaps we should copy this
whole thread to the CS at Orange !
*********************************************************
Subject: Wirefree/LT
To: ch...@wirrleac.demon.co.uk
From: customer...@orange.co.uk
Date: Mon, 24 Dec 2001 16:33:02 +0000
Message-ID: <80256B2C.005A1CD5.00@ruddick>
Dear Chris
Thank you for your recent mail.
I can confirm that we are aware of the connection problems that are
currently being experienced with the Demon 07973 dial up number.
Please accept our apologies for any inconvenience caused, and
be assured that we are working to have it up and running in the near
future.
You may be interested that Orange also provide an 07973 dial up number
using Orange.net as your ISP, should you need a number that will be
taken from your inclusive minutes.
For further information and to register for Orange Internet, please
visit us at www.orange.net
I hope this information is of assistance.
Kind regards
Luke
Customer Service
Registered Office:
St James Court
Great Park Road
Almondsbury Park
Bradley Stoke
Bristol
BS32 4QJ
Co. Reg. No. 2178917
>Chris Laughton
>It used to be published that you could connect to Demon ISP with an
>orange special number i.e. 07973 100666. This number no longer works
>and Demon say it is yourselves who have disconnected it. Can you please
>confirm if you intend to re-instate a low cost call rate for data
>access via Demon or indeed any other internet connection ?
--
Chris Laughton
Hugh Pritchard
"Hugh Pritchard" <Hugh_s...@ikuzus.demon.co.uk> wrote in message
news:3de3684e$0$307$bed6...@pubnews.gradwell.net...
So there we have it. I have been a customer since 1995 and I kept the Demon
faith through all that time. Through the rise of Freeseve and the onslaught
of AOL I kept going but now I feel the evidence is overwhelming. I am glad
for Demon they are so successful that a few users here and there are
expendable. It is a pity that those very customers who helped Demon become a
success are not given any help back when they need it.
Reading this thread, what do we see. I post up a problem and get one brief
and ambiguous post from Malcolm saying there may be a fault and it could be
either Demon or Orange but not actually offering any method to move the
problem forward. Thanks for that Malcolm. I then post a reply explaining how
frustrating this is. Loads of other people post helpful comments and
suggestions but from Demon and Malcolm the silence is deafening! Obviously
after taking my money for all these years when I only wanted the basic
service Demon are not fussed about retaining my custom in future, especially
now I need to use a less mainstream service, even though it is still a
published one. I have had an even more frustrating time with the helpdesk
too.
No bother, I already have ADSL access with another, far more responsive and
flexible ISP (in fact much like Demon used to be) and I was only keeping the
Demon account cos in my work it is useful to have a dial-up account too. I
will just notify the people who still use my old Demon mail address that the
account will be closing in the near future and move my business to a company
that actually gives a ****. Its a shame but that seems to be the Thus way.
Good luck all for the future its obvious we individuals no longer play any
part in it.
Cheers,
Hugh
Malcolm Muir
>Reading this thread, what do we see. I post up a problem and get one brief
>and ambiguous post from Malcolm saying there may be a fault and it could be
>either Demon or Orange but not actually offering any method to move the
>problem forward. Thanks for that Malcolm. I then post a reply explaining how
>frustrating this is. Loads of other people post helpful comments and
>suggestions but from Demon and Malcolm the silence is deafening! Obviously
>after taking my money for all these years when I only wanted the basic
>service Demon are not fussed about retaining my custom in future, especially
>now I need to use a less mainstream service, even though it is still a
>published one. I have had an even more frustrating time with the helpdesk
>too.
The people that are responible for the service at Demon tell me it is
functioning correctly. I can use it without a problem.
Why can't you ? I have no idea. You have given no details of the
symptoms.
michael lefevre
Muir wrote:
> On Thu, 28 Nov 2002 17:13:54 -0000, Hugh Pritchard <Hugh_s...@ikuzus.demon.co.uk> wrote:
>
>>Reading this thread, what do we see. I post up a problem and get one brief
>>and ambiguous post from Malcolm saying there may be a fault and it could be
>>either Demon or Orange but not actually offering any method to move the
>>problem forward. Thanks for that Malcolm. I then post a reply explaining how
>>frustrating this is. Loads of other people post helpful comments and
>>suggestions but from Demon and Malcolm the silence is deafening! Obviously
>>after taking my money for all these years when I only wanted the basic
>>service Demon are not fussed about retaining my custom in future, especially
>>now I need to use a less mainstream service, even though it is still a
>>published one. I have had an even more frustrating time with the helpdesk
>>too.
>
> The people that are responible for the service at Demon tell me it is
> functioning correctly. I can use it without a problem.
that's nice for you.
> Why can't you ? I have no idea. You have given no details of the
> symptoms.
if the helpdesk didn't ask for any details of symptoms, then that's
Demon's fault, not his. granted at this point it may be helpful to
explain the symptoms here to resolve the matter, but it should not be
necessary to post the symptoms in a newsgroup for the unofficial
attention of a senior member of staff in order to get an answer which is
not useless and/or incorrect.
--
michael
Malcolm Muir
I am sure the Helpdesk asked sufficient to determine that the problem
lay outside our support boundaries. Remember we do not provide any
support for confignuration of mobile phones to use this service.
If the poster wants help outside this, the choice is to ask the phone
provider, or see if someone here can help.
Dominic Sexton
>Why can't you ? I have no idea.
One idea - is the SIM in the phone / pda on a Just Talk (pay as you go)
tariff. As far as I am aware Orange do not allow digital connections
from these and the Orange romp will only accept digital connections...
--
Dominic Sexton
http://www.dscs.demon.co.uk/
Malcolm Muir
>In article <slrnauevti....@muir-et5.staff.demon.net>, Malcolm
>Muir <mal...@demon.net> writes
>>Why can't you ? I have no idea.
>
>One idea - is the SIM in the phone / pda on a Just Talk (pay as you go)
>tariff. As far as I am aware Orange do not allow digital connections
>from these and the Orange romp will only accept digital connections...
Indeed, the service is (AFAIK) only available to Orange Data and Fax
enabled customers. Orange will enable this free of charge for contract
customers. This of course is nothing to do with Demon as we have no
control over who has access to the Orange data service.
Hugh Pritchard
Malcolm,
Thank you for taking the time to continue this thread. I do appreciate it as
it does at least feel like someone is at last listening.
OK in my original post I stated .......................................
>Just wondered if anyone was successfully using the Orange Digital number
>07973 100 666. I have tried and failed. Using my Orange phone I can connect
>to the standard numbers or the Orange Analogue numbers fine but if I try
the
>Digital one the call is answered but there seems to be no attempt at
>authentication.
This gave the symptoms as I had them. I think the key point here is that the
call is being answered so the phone is receiving a signal OK, making the
call OK and the Orange network is connecting the call to somewhere. The next
step in the process is authentication. From your posts you seem to imply
that my Demon username and password should be authenticated by Orange on
their network and then I should get a connection to the Internet via the
Demon network. Is this correct, who authenticates Demon users, is it Demon
or Orange? How do I confirm my calls are being connected correctly to the
right place for authentication each time.
Since I first posted I have received some advise from another user on the
correct settings to use on my phone (which were in fact how I had them set
to start with) and I now find the service works occasionally I just wasn't
trying enough times! For example I tried it on the way in this morning at
8.30 and it failed and tried it again an hour later and it worked OK and I
picked up my messages. On average I find it now works about 1 in 10 times.
Last week I tried several times in a row at about 10.30 in the evening and
couldn't get on to the service. Does this indicate congestion and if so to
whom should I speak to establish where the bottleneck lies?
My whole problem with episode is not particularly that I am having
difficulties, this happens. Frequently in my work I find when you are
dealing with two different suppliers you can get issues when things go
wrong. No, what makes me so angry is the fact that both company's are so
busy telling me it's not their fault and neither seems interested in the
service provided to me, their customer. If its not Demons problem, prove it!
Why not work with me to establish where the problem lies. Now Orange have
closed down their own ISP service there must be hundreds of people like me
who would like to use the internet on the move. Moreover the requirement is
hardly likely to diminish looking at all the new services and mobile
hardware we are all being bombarded with every day. Surely Demon could gain
substantial amounts new business from this requirement. This will not happen
if when a customer does get a problem they are told 'Its not our service, we
don't maintain it and we can't help you fix it'!
Surely you must appreciate this is frustrating. If you had a problem
receiving one particular service on your TV which otherwise worked
perfectly, who would you speak to, the broadcaster or the TV manufacturer?
If both denied it was their problem what would you do? Would you feel like a
valued customer? Would you ever choose either supplier again if you had a
choice?
I am just having a 'bracing' cup of tea before I call the helpdesk again and
explain the whole problem all over again to someone else together with my
latest findings. If anyone is interested I am happy to feed back the results
especially if I do manage to find out why it only occasionally connects
successfully.
Cheers,
Hugh.