"The number you have dialled has not been recognised, please try again"?? Helllllllppppppp!!!!
Strychnine
too busy to service you at the moment??
I have always had a terrible connection.... but its variably terrible.
Sometimes a good evening, sometimes disconnecting 2 or 3 times in a
minute.
Basically I know I have a problem. I have tested out my PC on another
persons line and the connection problems vanish.
I have tried plugging my PC into the main incoming socket at home and
the problem persists (as opposed to the computers normal location on
the end of an extension).
I have dealt with BT and they have replaces the line from my local
junction box with a nice shiney new one.
At the end of all this effort I am still having problems with the
connection. Currently the favorite for failing service is still BT as
there was a loose connection in the local exchange which when the
engineer pushed it gave me two or three days wonderful service.... but
I have had that level of lovliness since and before.
Anyway back to the BT(?) message.... on a good night I will not
experience it at all... anfd connections will be solid. On a bad night
I get 4 out of 5 connection attempts foiled with this message... and
the connection is up and down every few minutes - so often that I now
give up trying to connect once I've had 10 or 12 attempted connections
ending with this message.
The other possible culprit is Demon as BT appear to have done
everything they can to fix the physical connection. Do many other
users of the 0845 3535666 number suffer with this message????
I am willing to admit that my own machines set up may be guilty as
well.... I'm using Win 95, Turnpike 'Connect' Version 3.03a (my
upgrade CD wouldn't work), and using Turnpike to connect. I am usually
running
Turnpike
Netscape
Free Agent
Pace Microlin Voice modem 33.6
BT is tecoms supplier
+ any other win 95 progs that are usually running in background -
nothing non standard ...
I've checked most of the settings for the modem,
Use error control
Compress Data
Hardware (RTS/CTS)
Modulation - Standard
Date rate 8
Parity bit - none
Stop bits - 1
Max speed 115200
Comms driver = comm.drv
UART - 116550AN
Highest speed 115K baud
Connect string AT&FW1&D3&S0%C2S95=46M3L3
Does anyone have any suggestions at all at how I can actually track
down the problem without using BT Tech support or Demon Tech support?
I have tried other ISP's (a while back) and the problem did not occur
with Pipex and Virgin was so bad I left to join Demon (who I have been
with for 18 months)...
The variabilty of the connection (sometimes seconds sometimes
-infrequently- hours) makes me think that its either Demon or BT... by
the way the weather does not appear to be the answer as the variabilty
is constant whether warm or dry, wet or cold....
Any advice welcome. I want to get a good "trustworthy"
connection...... one which will happily stay up for an hour at a time
would be nice (or am I asking too much????)
My mouse is getting a bit tired of getting slammed into the mat when I
get particularly frustrated with the message in the title.... its just
way way too often now.
==============================
Todays log ... so far!
Mon, 28 Dec 1998 12:39:08 Starting to dial
Mon, 28 Dec 1998 12:39:23 ** Redialling ! **
Mon, 28 Dec 1998 12:39:25 Expire completed, 48 articles removed
tele-11.access.demon.net (2.1.0)
login:
p1tman.demon.co.uk: IP Address: 194.222.238.198 Running PPP on 20108
Problems with EFnet IRC server.
Finger sta...@gate.demon.co.uk for more info. Last change: 12:10 Dec
28
HELLO
Mon, 28 Dec 1998 12:39:56 Connected!
Mon, 28 Dec 1998 12:39:56 PPP connection using IP address
194.222.238.198 and gateway 158.152.1.222
Mon, 28 Dec 1998 12:39:56 Collecting Usenet News from
news.demon.co.uk
Mon, 28 Dec 1998 12:40:07 Incoming mail connection
Mon, 28 Dec 1998 12:40:08 Incoming mail connection
Mon, 28 Dec 1998 12:40:23 Modem reports line has dropped
Mon, 28 Dec 1998 12:40:26 Starting to dial
Time server did not reply - retrying
Time server did not reply - retrying
tele-14.access.demon.net (2.1.0)
login:Time server did not reply - retrying
p1tman.demon.co.uk: IP Address: 194.222.238.198 Running PPP on 20532
Problems with EFnet IRC server.
Finger sta...@gate.demon.co.uk for more info. Last change: 12:10 Dec
28
HELLO
Mon, 28 Dec 1998 12:40:58 Connected!
Mon, 28 Dec 1998 12:40:59 PPP connection using IP address
194.222.238.198 and gateway 158.152.1.222
Many thanks in advance
Bob "getting very desperate" Pitman
--
The man who says it cannot be done should not interupt the man who is trying to
do it (Chinese proverb)
To reply remove the "ic" from demonic
Richard Clayton
tman.demonic.co.uk> writes
>Is this a BT message (I am assuming it is) or a Demon scam for "we are
>too busy to service you at the moment??
it is a telco message : but it may be your modem failing to produce
digits which they can recognise
>I have always had a terrible connection.... but its variably terrible.
>Sometimes a good evening, sometimes disconnecting 2 or 3 times in a
>minute.
surely a local loop problem, talk to your provider
>Basically I know I have a problem. I have tested out my PC on another
>persons line and the connection problems vanish.
I wish more people tried this obvious problem isolation technique !
>I have tried plugging my PC into the main incoming socket at home and
>the problem persists (as opposed to the computers normal location on
>the end of an extension).
by the book! again, many people skip this
>I have dealt with BT and they have replaces the line from my local
>junction box with a nice shiney new one.
I expect they looked at the wire and decided this was wise !
>At the end of all this effort I am still having problems with the
>connection.
that's disappointing - have you tried the "use a friend's line"
technique again -- this is by far the most convincing (and quick) way to
eliminate a whole heap of possibilities
>Currently the favorite for failing service is still BT as
>there was a loose connection in the local exchange which when the
>engineer pushed it gave me two or three days wonderful service....
that's pretty unusual
> but
>I have had that level of lovliness since and before.
keep complaining - sounds like they are giving you very shoddy service
(and the exchange needs looking at again!)
uk.telecom regulars may be able to suggest the best of way of pursuing
this; but it does not look immediately like a Demon problem
[lots of good detail snipped - the people who just say "it don't work,
I'm leaving" could learn a lot from your style]
--
richard @ turnpike . com "Nothing seems the same
Still you never see the change from day to day
And no-one notices the customs slip away"
Peter Ceresole
Stryc...@p1tman.demonic.co.uk (Strychnine) wrote:
>Is this a BT message (I am assuming it is) or a Demon scam for "we are
>too busy to service you at the moment??
These voice messages always come from the telco; if there aren't enough
terminal servers at Demon's end (hard to check this as it never actually
happens) you get a busy tone.
If, as you say, you can connect without problems from another address, then
your problems are entirely with your telephone supplier(s).
--
Peter
Terrance Richard Boyes
> Is this a BT message (I am assuming it is) or a Demon scam for "we are
> too busy to service you at the moment??
It's a telco message, try dialling a random string of numbers
manually you should get the same thing.
[snip]
> Basically I know I have a problem. I have tested out my PC on another
> persons line and the connection problems vanish.
That's very useful. And points the finger squarely at BT.
The other thing to try is the different ROMPs, 08450798666 and
08452120666, see if they're the same. It could just be the BT->COLT
connection.
[snip other potentially useful info]
A modemlog may be useful, and there are a couple of things you
could try in the way of init strings (eg time to wait before
dropping line on loss of carrier, a pause before dialling),
and setting the DTE to 57600. And similar things as mentioned
in the demon.tech.modems FAQ.
I don't think it's likely you'll be doing anything but wasting
your time gathering more evidence that it's BT.
--
<URL:http://www.pierrot.co.uk/faq/dtm.faq> Team AMIGA
A limerick packs laughs anatomical; Into a space that is quite economical.;
But the good ones I've seen; So seldom are clean,; And the clean ones so
seldom are comical.
manfrommars
>too busy to service you at the moment??
>
>Sometimes a good evening, sometimes disconnecting 2 or 3 times in a
>minute.
It's not just you - about one-in-ten times I get the "not
recognised..." message for no apparent reason. I would imagine it's BT
generally 'being crap'.
I've always had a terrible connection too - I've given up hassling BT
as I've had the engineers out FOUR times to no avail...
Gary
UK:Resistance - in-jokes about games you won't get. Try anyway.
http://www.mars01.demon.co.uk/ukresist.htm
Brian {Hamilton Kelly}
ric...@turnpike.com "Richard Clayton" writes:
[snip]
> uk.telecom regulars may be able to suggest the best of way of pursuing
> this; but it does not look immediately like a Demon problem
>
> [lots of good detail snipped - the people who just say "it don't work,
> I'm leaving" could learn a lot from your style]
Indeed so; I was dutifully impressed. He *did* however omit[1] one
especially important parameter: the number from which he was calling; I'm
surprised you didn't pick him up on this, Richard.
[For those to whom this might seem unimportant, the calling number IS
significant (since it will determine the routing taken from the
originating telco to Demon, via Energis, COLT, ST, whatever). For
privacy reasons, you will most probably NOT want to quote your full
number: the first seven digits are sufficient --- e.g. I call in from
01367 24xxxx.]
[1] At least, I didn't see it, neither at first reading, nor at the
second.
--
Brian {Hamilton Kelly} b...@dsl.co.uk
"You're one of the very rare few who can argue ad hominem, ad absurdum
and ad nauseam simultaneously...worse still it looks like you want to
carry on ad infinitum..." WPSM on alt.config 1998/06/27
Strychnine
wrote:
Bryan
sorry I didn't come back earlier.... Christmas etc!
I am dialing from
01489 57xxxx
as you say I didn't realise that this was important....
Thanks to all for the suggestions. My initial reaction was to ring BT
tech support and give them grief but as I was in touch with them so
often last summer (when they relaid the cable from the local junction
box to my house) I admit I got fed up at the "we've done everything we
can and there does not appear to be a fualt on the line"... well there
still is from my end!!
As I mentioned that was the initial reaction but a sense of doom and
resignation soon set in when I realised I be tackling the BT monster
again... esp. sfter speaking to a friend who works for them and
getting told that all BT gaurentee is a voice connection on a home
line and even though its advertised as Internet capable they don't
have to correct digital connection problems if they are too hard to
solve. Great attitude!! But the good news is that we have started
getting the dreaded message when we dial on the "voice" telephone now
so there might be a chance that BT have to do something (unless both
myself and my wife are getting our fingers tangled when dialling
friends - it only seems to be happening on non-local calls though...
Anyway cheers to all for the suggestions... I'll keep reading for any
more.
Bob
<SNIP>
>
>Indeed so; I was dutifully impressed. He *did* however omit[1] one
>especially important parameter: the number from which he was calling; I'm
>surprised you didn't pick him up on this, Richard.
>
>[For those to whom this might seem unimportant, the calling number IS
>significant (since it will determine the routing taken from the
>originating telco to Demon, via Energis, COLT, ST, whatever). For
>privacy reasons, you will most probably NOT want to quote your full
>number: the first seven digits are sufficient --- e.g. I call in from
>01367 24xxxx.]
>
>[1] At least, I didn't see it, neither at first reading, nor at the
>second.
>
>--
>Brian {Hamilton Kelly} b...@dsl.co.uk
> "You're one of the very rare few who can argue ad hominem, ad absurdum
> and ad nauseam simultaneously...worse still it looks like you want to
> carry on ad infinitum..." WPSM on alt.config 1998/06/27
>
--