Monthly renewal of intY Dial Email

[ajh...@hotmail.com]

I've received two demands for payment from Namesco:

1. Monthly renewal of Basic Hosting (intY) for holmea.demon.co.uk
2. Monthly renewal of intY Dial Email for holmea.demon.co.uk

I'm a Home Office 8000 customer who had to pay GBP 5.00 per month extra for "Web Hosting Entry" because my website traffic kept exceeding bandwidth quota. I was happy to pay Namesco GBP 4.99 for web hosting, since Vodafone reduced my monthly bills by GBP 5.00; however, I refuse to pay for an email service which I am entitled to free as a Demon broadband customer.

Demon said: "your emails will stay running as it is today."

Namesco said: "When we transferred all services, we copied all the data that was handed over to us by Vodafone. Vodafone have included intY Dial Email to your domain to ensure your email services remain active. I advise you contact Vodafone to ensure your emails are included in your Broadband package and that your emails will not be affected if we delete this package. This service may have been free with your Domain Registration which is then chargeable from 01/06/2015."

Is it just me, or is the above response from Namesco nonsense? The person who wrote this does not know who is supplying my email service!

I think "Web Hosting Entry" entitled me to register a domain; but I never took up the offer, preferring to stay with holmea.demon.co.uk which I have used for many years. I suspect I am one of a minority of "Web Hosting Entry" customers and this has created some confusion at Vodafone and/or Namesco.

Anyone else in the same boat?

[ajh...@hotmail.com]

Email from Namesco this morning saying that my "intY Dial Email" service has been suspended, and will be "permanently deactivated" in another 7 days at which point they will "request settlement of any outstanding balances, including any applicable cancellation fees."

The Email was sent to my hostname.demon.co.uk account, which is still working at the moment. Fingers crossed it stays that way as Demon promised.

[David Rance]

On Fri, 12 Jun 2015 00:23:25 ajh...@hotmail.com wrote:

>Email from Namesco this morning saying that my "intY Dial Email"
>service has been suspended, and will be "permanently deactivated" in
>another 7 days at which point they will "request settlement of any
>outstanding balances, including any applicable cancellation fees."

Yes, well I *did* get my notice this morning. They said that my service
has been suspended - but it hasn't! I can still access my web pages and
I can still ftp to the site.

I tried to ring them. No answer on the customer care team number so I
tried the main number and it answered after a minute or two. Usual
rigmarole about "are you ringing about the Demon transfer, if so press
1". Then I was left hanging for twenty minutes while there was a regular
message saying that they were "experiencing a high volume of calls this
morning and they're sorry not to have answered my call yet."

After twenty minutes I hung up as the battery on my phone was running
down.

Does this mean that thousands of cross ex-Demon customers have also had
this message and are trying to sort it out with them? People here have
said how well Namesco have been dealing with this situation. Oh, yes!
Sure! When it's in their interest. But now the Namesco that I've always
known (I've had two domains registered with them for years) is coming to
the fore and they do their best to screw as much money out of their
customers as possible, even to the extent, a few years ago, of billing
me every eleven months instead of twelve for renewals. It took me three
or four years to notice what was happening!

David

--
David Rance writing from Caversham, Reading, UK

[John Hall]

In message <jy3y7xTQ...@david.rance.org.uk>, David Rance
<david...@SPAMOFF.invalid> writes

>Yes, well I *did* get my notice this morning. They said that my service
>has been suspended - but it hasn't! I can still access my web pages and
>I can still ftp to the site.
>
>I tried to ring them. No answer on the customer care team number so I
>tried the main number and it answered after a minute or two. Usual
>rigmarole about "are you ringing about the Demon transfer, if so press
>1".

The last time I called them I pressed 3, as that was said to be
specifically for cancellations, though I suspect that it doesn't really
make any difference.

> Then I was left hanging for twenty minutes while there was a regular
>message saying that they were "experiencing a high volume of calls this
>morning and they're sorry not to have answered my call yet."
>
>After twenty minutes I hung up as the battery on my phone was running
>down.
>
>Does this mean that thousands of cross ex-Demon customers have also had
>this message and are trying to sort it out with them?

I would imagine so.
--
I'm not paid to implement the recognition of irony.
(Taken, with the author's permission, from a LiveJournal post)

[nicl...@gmail.com]

On Friday, 12 June 2015 09:59:59 UTC+1, David Rance wrote:
> On Fri, 12 Jun 2015 00:23:25 ajh...@hotmail.com wrote:
>
> >Email from Namesco this morning saying that my "intY Dial Email"
> >service has been suspended, and will be "permanently deactivated" in
> >another 7 days at which point they will "request settlement of any
> >outstanding balances, including any applicable cancellation fees."
>
> Yes, well I *did* get my notice this morning. They said that my service
> has been suspended - but it hasn't! I can still access my web pages and
> I can still ftp to the site.

Yep, I had the same - and my email is still working

>
> I tried to ring them. No answer on the customer care team number so I
> tried the main number and it answered after a minute or two. Usual
> rigmarole about "are you ringing about the Demon transfer, if so press
> 1". Then I was left hanging for twenty minutes while there was a regular
> message saying that they were "experiencing a high volume of calls this
> morning and they're sorry not to have answered my call yet."

Ah I went for the 'other' option and got a pickup in about a minute

Both Demon and Names have handled this migration very badly in terms of information and explanation. How are we supposed to understand that intY Limited have been providing the infrastructure for hosting and email for Demon and are continuing to provide it now for Names, as I was told today.

So on 1 Jun Names tried to start billing me for 'dial email' services, and it bounced because they didn't use the card I had set up in April for Hosting, they had no card details for this 'renewal' (which it isn't - it's a start).

On 4 Jun Demon billed me for annual 'dial-up services' as they have done since God was a boy, which I understand to be my email services (no, I don't use Demon broadband). So they are both billing me for the same thing!

I have spoken to both orgs today, firmly but politely, telling Demon to withdraw their invoice as clearly I'm with Names now so goodbye. Meanwhile Names have promised not to actually suspend my email services while I sort this out - I am not paying both parties, that way lies madness. The Office of the Information Commissioner shall hear about this unless it is resolved in a few days.