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Log full of xDSL linestate down
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Peter Hill
Apr 29, 2013, 3:42:10 AM4/29/13
to
My ADSL2+ line keeps dropping the connection. If this persists do I
phone BT or Demon?
Was fine Sat AM. Came home Sun eve and had no connection. The
"broadband" Led was flashing for about 30min, internet led off. It got a
connection but dropped it the instant I hit google in my browser. The
log showed it was up for 14 sec and connected for 11 sec. 7 min later it
still hadn't reconnected long enough to login to Demon. I switched the
Technicolor router off, waited 30sec and switched it back on. This did
nothing. Rebooted again. Took 18 min to get a connection. With traffic
from LastFm it seemed to stay up. But log shows it has dropped the line
twice this morning.
Home > Technicolor Gateway > Event Logs
Technicolor Gateway
Event Logging
Warning Apr 29 05:51:06 PPP link up (Internet) [80.176.86.205]
Info Apr 29 05:51:05 PPP CHAP Chap receive success : authentication ok
Info Apr 29 05:51:05 PPP CHAP Receive challenge (rhost = bras-red7.dy)
Info Apr 29 05:51:00 xDSL linestate up (ITU-T G.992.5; downstream: 8096
kbit/s, upstream: 836 kbit/s; output Power Down: 20.5 dBm, Up: 12.7 dBm;
line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1 dB,
Up: 6.1 dB)
Warning Apr 29 05:50:36 PPP link down (Internet) [80.176.86.205]
Info Apr 29 05:50:34 xDSL linestate down
Info Apr 29 05:50:03 xDSL linestate down
Info Apr 29 05:49:46 xDSL linestate down
Warning Apr 29 05:49:27 PPP link up (Internet) [80.176.86.205]
Info Apr 29 05:49:27 PPP CHAP Chap receive success : authentication ok
Info Apr 29 05:49:26 PPP CHAP Receive challenge (rhost = bras-red7.dy)
Info Apr 29 05:49:22 xDSL linestate up (ITU-T G.992.5; downstream: 8140
kbit/s, upstream: 961 kbit/s; output Power Down: 20.6 dBm, Up: 12.7 dBm;
line Attenuation Down: 41.0 dB, Up: 20.8 dB; snr Margin Down: 6.1 dB,
Up: 6.2 dB)
Warning Apr 29 05:49:01 PPP link down (Internet) [80.176.86.205]
Info Apr 29 05:48:56 xDSL linestate down
Info Apr 29 05:48:26 xDSL linestate down
Info Apr 29 05:48:08 xDSL linestate down
Last night
Error Apr 28 20:30:36 SNTP Systemtime update: time setting 01:01:15 >
new time setting: 20:30:36
Warning Jan 1 00:18:39 PPP link up (Internet) [80.176.86.205]
Info Jan 1 00:18:36 PPP CHAP Chap receive success : authentication ok
Info Jan 1 00:18:36 PPP CHAP Receive challenge (rhost = bras-red7.dy)
Info Jan 1 00:18:32 xDSL linestate up (ITU-T G.992.5; downstream: 7570
kbit/s, upstream: 1060 kbit/s; output Power Down: 20.3 dBm, Up: 12.8
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1
dB, Up: 6.3 dB)
Info Jan 1 00:18:06 xDSL linestate down
Warning Jan 1 00:18:01 PPP link down (Internet) [80.176.86.205]
Info Jan 1 00:17:36 xDSL linestate down
Info Jan 1 00:17:18 xDSL linestate down
Info Jan 1 00:15:30 CONFIGURATION saved by TR69
Warning Jan 1 00:14:51 PPP link up (Internet) [80.176.86.205]
Info Jan 1 00:14:51 PPP CHAP Chap receive success : authentication ok
Info Jan 1 00:14:51 PPP CHAP Receive challenge (rhost = bras-red7.dy)
Info Jan 1 00:10:50 xDSL linestate up (ITU-T G.992.5; downstream: 7611
kbit/s, upstream: 664 kbit/s; output Power Down: 20.4 dBm, Up: 10.1 dBm;
line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.3 dB,
Up: 7.6 dB)
Info Jan 1 00:10:24 xDSL linestate down
Info Jan 1 00:09:54 xDSL linestate down
Info Jan 1 00:09:37 xDSL linestate down
Info Jan 1 00:07:42 xDSL linestate up (ITU-T G.992.5; downstream: 7611
kbit/s, upstream: 1099 kbit/s; output Power Down: 20.4 dBm, Up: 12.8
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.2
dB, Up: 6.1 dB)
Info Jan 1 00:07:16 xDSL linestate down
Info Jan 1 00:06:46 xDSL linestate down
Info Jan 1 00:06:28 xDSL linestate down
Info Jan 1 00:06:08 xDSL linestate up (ITU-T G.992.5; downstream: 7611
kbit/s, upstream: 1099 kbit/s; output Power Down: 20.4 dBm, Up: 12.7
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.3
dB, Up: 6.4 dB)
Info Jan 1 00:05:41 xDSL linestate down
Info Jan 1 00:05:11 xDSL linestate down
Info Jan 1 00:04:54 xDSL linestate down
Info Jan 1 00:04:35 xDSL linestate up (ITU-T G.992.5; downstream: 7639
kbit/s, upstream: 1108 kbit/s; output Power Down: 20.3 dBm, Up: 12.8
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1
dB, Up: 6.3 dB)
Info Jan 1 00:04:09 xDSL linestate down
Info Jan 1 00:03:38 xDSL linestate down
Info Jan 1 00:03:21 xDSL linestate down
Info Jan 1 00:03:09 xDSL linestate up (ITU-T G.992.5; downstream: 7617
kbit/s, upstream: 1136 kbit/s; output Power Down: 20.3 dBm, Up: 12.8
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1
dB, Up: 6.1 dB)
Info Jan 1 00:02:43 xDSL linestate down
Info Jan 1 00:02:12 xDSL linestate down
Info Jan 1 00:01:55 xDSL linestate down
10min of xDSL linestate down re-booted again
re-booted
Your DSL connection is down. Verify that your Technicolor Gateway is
correctly connected to your phone line. If the problem persists, check
your documentation.
Info Apr 28 19:20:42 xDSL linestate down
Info Apr 28 19:20:30 xDSL linestate up (ITU-T G.992.5; downstream: 7741
kbit/s, upstream: 1141 kbit/s; output Power Down: 20.4 dBm, Up: 12.8
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1
dB, Up: 6.3 dB)
Info Apr 28 19:20:04 xDSL linestate down
Info Apr 28 19:19:34 xDSL linestate down
Info Apr 28 19:19:17 xDSL linestate down
Info Apr 28 19:19:05 xDSL linestate up (ITU-T G.992.5; downstream: 7837
kbit/s, upstream: 1128 kbit/s; output Power Down: 20.4 dBm, Up: 12.6
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1
dB, Up: 6.1 dB)
Info Apr 28 19:18:39 xDSL linestate down
Info Apr 28 19:18:08 xDSL linestate down
Info Apr 28 19:17:51 xDSL linestate down
Info Apr 28 19:17:39 xDSL linestate up (ITU-T G.992.5; downstream: 7870
kbit/s, upstream: 1096 kbit/s; output Power Down: 20.4 dBm, Up: 12.8
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1
dB, Up: 6.4 dB)
Info Apr 28 19:17:13 xDSL linestate down
Info Apr 28 19:16:42 xDSL linestate down
Info Apr 28 19:16:25 xDSL linestate down
Info Apr 28 19:16:13 xDSL linestate up (ITU-T G.992.5; downstream: 7800
kbit/s, upstream: 1096 kbit/s; output Power Down: 20.4 dBm, Up: 12.8
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1
dB, Up: 6.4 dB)
Info Apr 28 19:15:47 xDSL linestate down
Info Apr 28 19:15:16 xDSL linestate down
Info Apr 28 19:14:59 xDSL linestate down
Info Apr 28 19:14:47 xDSL linestate up (ITU-T G.992.5; downstream: 7843
kbit/s, upstream: 1111 kbit/s; output Power Down: 20.5 dBm, Up: 12.6
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.2
dB, Up: 6.3 dB)
Info Apr 28 19:14:21 xDSL linestate down
Info Apr 28 19:13:51 xDSL linestate down
Info Apr 28 19:13:34 xDSL linestate down
Info Apr 28 19:13:16 xDSL linestate up (ITU-T G.992.5; downstream: 7887
kbit/s, upstream: 1108 kbit/s; output Power Down: 20.4 dBm, Up: 12.6
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1
dB, Up: 6.3 dB)
Warning Apr 28 19:12:51 PPP link down (Internet) [80.176.86.205]
Info Apr 28 19:12:50 xDSL linestate down
Info Apr 28 19:12:19 xDSL linestate down
Info Apr 28 19:12:02 xDSL linestate down
Warning Apr 28 19:11:51 PPP link up (Internet) [80.176.86.205]
Info Apr 28 19:11:51 PPP CHAP Chap receive success : authentication ok
Info Apr 28 19:11:51 PPP CHAP Receive challenge (rhost = bras-red7.dy)
Info Apr 28 19:11:48 xDSL linestate up (ITU-T G.992.5; downstream: 7741
kbit/s, upstream: 1128 kbit/s; output Power Down: 20.4 dBm, Up: 12.8
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1
dB, Up: 6.3 dB)
--
Peter Hill
replace nospam with domain host name to reply
phone BT or Demon?
Was fine Sat AM. Came home Sun eve and had no connection. The
"broadband" Led was flashing for about 30min, internet led off. It got a
connection but dropped it the instant I hit google in my browser. The
log showed it was up for 14 sec and connected for 11 sec. 7 min later it
still hadn't reconnected long enough to login to Demon. I switched the
Technicolor router off, waited 30sec and switched it back on. This did
nothing. Rebooted again. Took 18 min to get a connection. With traffic
from LastFm it seemed to stay up. But log shows it has dropped the line
twice this morning.
Home > Technicolor Gateway > Event Logs
Technicolor Gateway
Event Logging
Warning Apr 29 05:51:06 PPP link up (Internet) [80.176.86.205]
Info Apr 29 05:51:05 PPP CHAP Chap receive success : authentication ok
Info Apr 29 05:51:05 PPP CHAP Receive challenge (rhost = bras-red7.dy)
Info Apr 29 05:51:00 xDSL linestate up (ITU-T G.992.5; downstream: 8096
kbit/s, upstream: 836 kbit/s; output Power Down: 20.5 dBm, Up: 12.7 dBm;
line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1 dB,
Up: 6.1 dB)
Warning Apr 29 05:50:36 PPP link down (Internet) [80.176.86.205]
Info Apr 29 05:50:34 xDSL linestate down
Info Apr 29 05:50:03 xDSL linestate down
Info Apr 29 05:49:46 xDSL linestate down
Warning Apr 29 05:49:27 PPP link up (Internet) [80.176.86.205]
Info Apr 29 05:49:27 PPP CHAP Chap receive success : authentication ok
Info Apr 29 05:49:26 PPP CHAP Receive challenge (rhost = bras-red7.dy)
Info Apr 29 05:49:22 xDSL linestate up (ITU-T G.992.5; downstream: 8140
kbit/s, upstream: 961 kbit/s; output Power Down: 20.6 dBm, Up: 12.7 dBm;
line Attenuation Down: 41.0 dB, Up: 20.8 dB; snr Margin Down: 6.1 dB,
Up: 6.2 dB)
Warning Apr 29 05:49:01 PPP link down (Internet) [80.176.86.205]
Info Apr 29 05:48:56 xDSL linestate down
Info Apr 29 05:48:26 xDSL linestate down
Info Apr 29 05:48:08 xDSL linestate down
Last night
Error Apr 28 20:30:36 SNTP Systemtime update: time setting 01:01:15 >
new time setting: 20:30:36
Warning Jan 1 00:18:39 PPP link up (Internet) [80.176.86.205]
Info Jan 1 00:18:36 PPP CHAP Chap receive success : authentication ok
Info Jan 1 00:18:36 PPP CHAP Receive challenge (rhost = bras-red7.dy)
Info Jan 1 00:18:32 xDSL linestate up (ITU-T G.992.5; downstream: 7570
kbit/s, upstream: 1060 kbit/s; output Power Down: 20.3 dBm, Up: 12.8
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1
dB, Up: 6.3 dB)
Info Jan 1 00:18:06 xDSL linestate down
Warning Jan 1 00:18:01 PPP link down (Internet) [80.176.86.205]
Info Jan 1 00:17:36 xDSL linestate down
Info Jan 1 00:17:18 xDSL linestate down
Info Jan 1 00:15:30 CONFIGURATION saved by TR69
Warning Jan 1 00:14:51 PPP link up (Internet) [80.176.86.205]
Info Jan 1 00:14:51 PPP CHAP Chap receive success : authentication ok
Info Jan 1 00:14:51 PPP CHAP Receive challenge (rhost = bras-red7.dy)
Info Jan 1 00:10:50 xDSL linestate up (ITU-T G.992.5; downstream: 7611
kbit/s, upstream: 664 kbit/s; output Power Down: 20.4 dBm, Up: 10.1 dBm;
line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.3 dB,
Up: 7.6 dB)
Info Jan 1 00:10:24 xDSL linestate down
Info Jan 1 00:09:54 xDSL linestate down
Info Jan 1 00:09:37 xDSL linestate down
Info Jan 1 00:07:42 xDSL linestate up (ITU-T G.992.5; downstream: 7611
kbit/s, upstream: 1099 kbit/s; output Power Down: 20.4 dBm, Up: 12.8
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.2
dB, Up: 6.1 dB)
Info Jan 1 00:07:16 xDSL linestate down
Info Jan 1 00:06:46 xDSL linestate down
Info Jan 1 00:06:28 xDSL linestate down
Info Jan 1 00:06:08 xDSL linestate up (ITU-T G.992.5; downstream: 7611
kbit/s, upstream: 1099 kbit/s; output Power Down: 20.4 dBm, Up: 12.7
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.3
dB, Up: 6.4 dB)
Info Jan 1 00:05:41 xDSL linestate down
Info Jan 1 00:05:11 xDSL linestate down
Info Jan 1 00:04:54 xDSL linestate down
Info Jan 1 00:04:35 xDSL linestate up (ITU-T G.992.5; downstream: 7639
kbit/s, upstream: 1108 kbit/s; output Power Down: 20.3 dBm, Up: 12.8
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1
dB, Up: 6.3 dB)
Info Jan 1 00:04:09 xDSL linestate down
Info Jan 1 00:03:38 xDSL linestate down
Info Jan 1 00:03:21 xDSL linestate down
Info Jan 1 00:03:09 xDSL linestate up (ITU-T G.992.5; downstream: 7617
kbit/s, upstream: 1136 kbit/s; output Power Down: 20.3 dBm, Up: 12.8
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1
dB, Up: 6.1 dB)
Info Jan 1 00:02:43 xDSL linestate down
Info Jan 1 00:02:12 xDSL linestate down
Info Jan 1 00:01:55 xDSL linestate down
10min of xDSL linestate down re-booted again
re-booted
Your DSL connection is down. Verify that your Technicolor Gateway is
correctly connected to your phone line. If the problem persists, check
your documentation.
Info Apr 28 19:20:42 xDSL linestate down
Info Apr 28 19:20:30 xDSL linestate up (ITU-T G.992.5; downstream: 7741
kbit/s, upstream: 1141 kbit/s; output Power Down: 20.4 dBm, Up: 12.8
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1
dB, Up: 6.3 dB)
Info Apr 28 19:20:04 xDSL linestate down
Info Apr 28 19:19:34 xDSL linestate down
Info Apr 28 19:19:17 xDSL linestate down
Info Apr 28 19:19:05 xDSL linestate up (ITU-T G.992.5; downstream: 7837
kbit/s, upstream: 1128 kbit/s; output Power Down: 20.4 dBm, Up: 12.6
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1
dB, Up: 6.1 dB)
Info Apr 28 19:18:39 xDSL linestate down
Info Apr 28 19:18:08 xDSL linestate down
Info Apr 28 19:17:51 xDSL linestate down
Info Apr 28 19:17:39 xDSL linestate up (ITU-T G.992.5; downstream: 7870
kbit/s, upstream: 1096 kbit/s; output Power Down: 20.4 dBm, Up: 12.8
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1
dB, Up: 6.4 dB)
Info Apr 28 19:17:13 xDSL linestate down
Info Apr 28 19:16:42 xDSL linestate down
Info Apr 28 19:16:25 xDSL linestate down
Info Apr 28 19:16:13 xDSL linestate up (ITU-T G.992.5; downstream: 7800
kbit/s, upstream: 1096 kbit/s; output Power Down: 20.4 dBm, Up: 12.8
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1
dB, Up: 6.4 dB)
Info Apr 28 19:15:47 xDSL linestate down
Info Apr 28 19:15:16 xDSL linestate down
Info Apr 28 19:14:59 xDSL linestate down
Info Apr 28 19:14:47 xDSL linestate up (ITU-T G.992.5; downstream: 7843
kbit/s, upstream: 1111 kbit/s; output Power Down: 20.5 dBm, Up: 12.6
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.2
dB, Up: 6.3 dB)
Info Apr 28 19:14:21 xDSL linestate down
Info Apr 28 19:13:51 xDSL linestate down
Info Apr 28 19:13:34 xDSL linestate down
Info Apr 28 19:13:16 xDSL linestate up (ITU-T G.992.5; downstream: 7887
kbit/s, upstream: 1108 kbit/s; output Power Down: 20.4 dBm, Up: 12.6
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1
dB, Up: 6.3 dB)
Warning Apr 28 19:12:51 PPP link down (Internet) [80.176.86.205]
Info Apr 28 19:12:50 xDSL linestate down
Info Apr 28 19:12:19 xDSL linestate down
Info Apr 28 19:12:02 xDSL linestate down
Warning Apr 28 19:11:51 PPP link up (Internet) [80.176.86.205]
Info Apr 28 19:11:51 PPP CHAP Chap receive success : authentication ok
Info Apr 28 19:11:51 PPP CHAP Receive challenge (rhost = bras-red7.dy)
Info Apr 28 19:11:48 xDSL linestate up (ITU-T G.992.5; downstream: 7741
kbit/s, upstream: 1128 kbit/s; output Power Down: 20.4 dBm, Up: 12.8
dBm; line Attenuation Down: 41.0 dB, Up: 20.9 dB; snr Margin Down: 6.1
dB, Up: 6.3 dB)
--
Peter Hill
replace nospam with domain host name to reply
Martin Brown
Apr 29, 2013, 5:16:41 AM4/29/13
to
On 29/04/2013 08:42, Peter Hill wrote:
> My ADSL2+ line keeps dropping the connection. If this persists do I
> phone BT or Demon?
>
> Was fine Sat AM. Came home Sun eve and had no connection. The
> "broadband" Led was flashing for about 30min, internet led off. It got a
> connection but dropped it the instant I hit google in my browser. The
> log showed it was up for 14 sec and connected for 11 sec. 7 min later it
> still hadn't reconnected long enough to login to Demon. I switched the
> Technicolor router off, waited 30sec and switched it back on. This did
> nothing. Rebooted again. Took 18 min to get a connection. With traffic
> from LastFm it seemed to stay up. But log shows it has dropped the line
> twice this morning.
Any obvious line noise on the POTS circuit?
> My ADSL2+ line keeps dropping the connection. If this persists do I
> phone BT or Demon?
>
> Was fine Sat AM. Came home Sun eve and had no connection. The
> "broadband" Led was flashing for about 30min, internet led off. It got a
> connection but dropped it the instant I hit google in my browser. The
> log showed it was up for 14 sec and connected for 11 sec. 7 min later it
> still hadn't reconnected long enough to login to Demon. I switched the
> Technicolor router off, waited 30sec and switched it back on. This did
> nothing. Rebooted again. Took 18 min to get a connection. With traffic
> from LastFm it seemed to stay up. But log shows it has dropped the line
> twice this morning.
I'd be inclined to ask BT to do an automatic physical line test and see
if they can find a dry joint in the cable to the exchange first (even if
you have to fib a bit about an intermittent noise problem). Beware if
you call them out and it is no fault found or a fault inside your home
wiring they will charge you an arm and a leg for just turning up.
If TDR detects a fault in their wiring they log it then go and fix it.
Otherwise you have to go through your ISP and will have to satisfy them
you have done all the modem into master test socket directly tests.
(these are worth doing you don't want to get stiffed by BT)
Providing a cup of tea and a couple of biscuits to the service engineer
will probably get you a better than average connection repair.
--
Regards,
Martin Brown
Peter Hill
May 15, 2013, 3:14:10 PM5/15/13
to
On 29/04/2013 08:42, Peter Hill wrote:
> My ADSL2+ line keeps dropping the connection. If this persists do I
> phone BT or Demon?
First time ever, Demon didn't say it's my fault and that if I re-booted
> phone BT or Demon?
everything would be all-right in the morning. Maybe it's the service I
get on Business Broadband instead of Home Office.
And then the BT online linetest said there was a fault and they would
fix it.
So how many Openreach vans have to be clustered round the green cabinet
starting at 9:00am to fix a line by 16:43?
3 and 1/2 mile up road I met another one on it's way into the village.
I'll set it as cleared if I've not had any more linedrops by Thur 17:00
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