Are Demon trying to drive away customers? Demon please read and action!
John Perry
beginning of October, and Demon have billed me for the service (but at
the monthly rate when I asked for annual billing to save 8%).
But they have not stopped billing the showroom service, so I am being
double billed and they will not point redoak to the new servers so my
pages are being resolved to the wrong IP address.
Yes, I have emailed them many times, including customer services, but
I get no response.
So my question is: Demon do you want my service or shall I move redoak
elsewhere?
--
John Perry
drbob
Demon billing department has been hopeless for years now. There is no
sign of it getting any better.
They often skip months on our adsl package direct debit and then "catch
up" by double or even triple billing in a few months later.
Good luck getting your issue resolved.
William Groves
<JPN...@redoak.co.ukNOSPAM> wrote:
<SNIP>
>Yes, I have emailed them many times, including customer services, but
>I get no response.
<SNIP>
Don't give up yet. Today I received an email from their appallingly
misnamed "Customer Services" in reply to one which I sent to them in
September.
Perhaps the delay is due to the fact that "Customer Services" are
located in Bongo-Bongo Land and it takes a carrier pigeon that length
of time to reach there?
Duncan Allan
After switching from dial up to ASDL I was reminded to pay Demon each moth
please update you account. So signing on to Demon directly I updated my
account details.
Eventually when they wanted some money they took what they were owed... all
£900 of it!
No wonder the price of Electricity has gone up if they can't get the money
in.
Now who was it recently that offered to buy Thus?
Duncan
"drbob" <dr...@gmx.co.uk> wrote in message
news:dmdmk8$55a$1$8300...@news.demon.co.uk...
Roger Hunt
>
(snip)
>Perhaps the delay is due to the fact that "Customer Services" are
>located in Bongo-Bongo Land and it takes a carrier pigeon that length
>of time to reach there?
>
enjoy pigeon pie.
--
Roger Hunt
John Perry
wrote:
>On Sun, 27 Nov 2005 18:55:55 +0000, John Perry
><JPN...@redoak.co.ukNOSPAM> wrote:
>
><SNIP>
>>Yes, I have emailed them many times, including customer services, but
>>I get no response.
><SNIP>
>
>Don't give up yet. Today I received an email from their appallingly
>misnamed "Customer Services" in reply to one which I sent to them in
>September.
Today I received a phone message from Demon, it looks like this place
is the best place to record a complaint as they ignore emails. Anyway
I emailed this posting to them. Lets see how long it takes them to
resolve matters.
Back in 1996ish Demon were good, and yes I too experienced the delayed
DIVA billing for months, and then I too had the catch-up.
This is not a good sign. It would be good if Demon would air their
problems here and outline what they intend to do to resolve them.
Pete
<JPN...@redoak.co.ukNOSPAM> wrote:
>I switched Demon to their advanced web hosting product at the
>beginning of October, and Demon have billed me for the service (but at
>the monthly rate when I asked for annual billing to save 8%).
>
>But they have not stopped billing the showroom service, so I am being
>double billed and they will not point redoak to the new servers so my
>pages are being resolved to the wrong IP address.
>
>Yes, I have emailed them many times, including customer services, but
>I get no response.
>
>So my question is: Demon do you want my service or shall I move redoak
>elsewhere?
Customer Service is something of an oxymoron. I have been trying to
find out when my contract ends because I want to switch to one of
those combined phone/adsl packages.
To date I've had three separate and totally different responses from
C.S. , two in the past, (one aapparently a typo) and one in the
future.
They get the last laugh, of course; in the end laziness rules and I
simply can't be arsed to put in the incredible amount of effort
required to contact them and sort it all out....
Peter Lynch
adequately explained by stupidity.
They're not trying to drive away customers, their apallingly bad
billing setup does it for them: for free!
I'm still getting "statements" from them saying I owe eighty-odd quid for
an ADSL account I closed at the start of the year when I was informed
that I couldn't upgrade from my numbingly expensive 512kB service to a
cheaper 2MB one.
I haven't seen this level of systemic incompetence since dealing with
the nationalised utilities in the seventies/eighties
Pete
--
..........................................................................
. never trust a man who, when left alone ...... Pete Lynch .
. in a room with a tea cosy ...... Marlow, England .
. doesn't try it on (Billy Connolly) .....................................
Hugh Browton
(in article <slrndolok...@scyld.local>):
> As the old saying goes: don't attribute to malice things that can be
> adequately explained by stupidity.
>
> They're not trying to drive away customers, their apallingly bad
> billing setup does it for them: for free!
> I'm still getting "statements" from them saying I owe eighty-odd quid for
> an ADSL account I closed at the start of the year when I was informed
> that I couldn't upgrade from my numbingly expensive 512kB service to a
> cheaper 2MB one.
>
As I indicated elsewhere in this ng, a firmly worded letter (MD to CFO / mano
a mano!) to:
John Maguire
Chief Financial Officer
Thus plc
Gateway House
322 Regents Park Road, Finchley
LONDON N3 2QQ
did result in the invoice I had been asking for for over 6 months.
But come the end of the contract it will be the end of the contract between
us. 1993 - 2006 - not bad I suppose.
--
regards
hugh
hugh at clarity point uk point co
(by the sea) (using Hogwasher)
You never can truly tell when you have run out of invisible ink.
John Perry
<pet...@REMOVETHISwritebros.org> wrote:
>On Sun, 27 Nov 2005 18:55:55 +0000, John Perry
><JPN...@redoak.co.ukNOSPAM> wrote:
>
>>
>>So my question is: Demon do you want my service or shall I move redoak
>>elsewhere?
>
>Customer Service is something of an oxymoron. I have been trying to
>find out when my contract ends because I want to switch to one of
>those combined phone/adsl packages.
I have just spoken with a helpful guy in customer services and he says
he will sort it out, and I am hopeful he will. The customer services
number is 0845 270 0043 but you end up with a computerised voice and
options. In the end I asked him to phone me back.
But since they are in a call centre and do not want to give out their
geographic number they withhold their number, and at my request BT
reject all withheld number calls, anyway he did call me back and he
was helpful. So things are looking up.
Peter Ceresole
> Today I received a phone message from Demon, it looks like this place
> is the best place to record a complaint as they ignore emails.
They always have- since I joined up in 1993. The advice has always been;
talk to them *by phone*. Badger them if it doesn't work very quickly.
--
Peter
Phillip Kyle
news:MPG.1df515add...@127.0.0.1:
> In article <hrllo1tqim77dcju7...@4ax.com>,
> JPN...@redoak.co.ukNOSPAM says...
>
>> This is not a good sign. It would be good if Demon would air their
>> problems here and outline what they intend to do to resolve them.
>
> *Choke*
>
If only...
--
Phil Kyle™
http://philkyle2003.reachme.at/
"The truly racist person is one Helene Rudlin, who admits it."
- Neil Barker <MPG.1c4799986...@127.0.0.1>
"I wonder - is there perhaps some form of cosmetic surgery we can pay for,
so that Helene can actually become a coon ?"
- Neil Barker <MPG.1c479b87...@127.0.0.1>
joseph....@virgin.net
> In article <hrllo1tqim77dcju7...@4ax.com>,
> JPN...@redoak.co.ukNOSPAM says...
>
> > This is not a good sign. It would be good if Demon would air their
> > problems here and outline what they intend to do to resolve them.
>
> *Choke*
Try spitting rather than swallowing.
Williams
<JPN...@redoak.co.ukNOSPAM> writes
>>>So my question is: Demon do you want my service or shall I move redoak
>>>elsewhere?
>>
>>Customer Service is something of an oxymoron. I have been trying to
>>find out when my contract ends because I want to switch to one of
>>those combined phone/adsl packages.
>
>I have just spoken with a helpful guy in customer services and he says
>he will sort it out, and I am hopeful he will.
and now with ADSL. In the days of Demon before Thus, customer service
was, in my experience, keen, helpful and competent.
Shortly after Scottish Power took over I had billing problems. Their
preferred communication method, email, failed to resolve the problem,
and the exchanges, also by phone, became acrimonious. Eventually, in
frustration, I sent copies of all the emails to the Chief Executive of
Scottish Power, by recorded delivery. I had an immediate response from
him; he'd passed the correspondence to the Chief Financial Officer who
also replied immediately, said that the man with whom I'd been
corresponding had now left (sacked?), and that the problem would be
resolved immediately. It was.
Since then, in spite of Thus being demerged from Scottish Power, no
problems, but they did write to me nearly a year ago to say they would
no longer send monthly invoices to those paying by direct debit, but the
invoices keep coming. I wrote once, to no effect. If they want to waste
paper and postage ......
If your problem remains unresolved I would recommend sending copies of
all the relevant emails and any other correspondence to either the
Chairman (Philip Rogerson), the Chief Executive (William Allan), or the
Chief Financial Officer (John Maguire). There's an incompetent manager
somewhere in the organisation who needs a good kick, before he wins a
Christmas bonus.
If you look at www.thus.net/aboutus/contactus/ you will see a number of
postal addresses, but the one I would choose includes the PR department:
Thus plc, 1/2 Berkeley Square, 99 Berkeley Street, GLASGOW G3 7HR
Use recorded delivery.
--
Williams
Wiltshire UK
Peter Ceresole
> they did write to me nearly a year ago to say they would
> no longer send monthly invoices to those paying by direct debit, but the
> invoices keep coming. I wrote once, to no effect. If they want to waste
> paper and postage ......
I get the same- although I think it's made clear somewhere on the form
that they aren't invoices but only records of the transaction.
Personally, I'd be happy if they saved their postage money. But I can
see that some people might like them for their records, or for tax
records, although the Revenue never make any fuss about about accepting
one one monthly bill as a valid token for the year.
--
Peter
John Perry
<will...@wytposts.demon.co.uk> wrote:
>In article <t6plo1dc73ref9a95...@4ax.com>, John Perry
><JPN...@redoak.co.ukNOSPAM> writes
>>>>So my question is: Demon do you want my service or shall I move redoak
>>>>elsewhere?
>>>
>>>Customer Service is something of an oxymoron. I have been trying to
>>>find out when my contract ends because I want to switch to one of
>>>those combined phone/adsl packages.
>>
>>I have just spoken with a helpful guy in customer services and he says
>>he will sort it out, and I am hopeful he will.
>I've been with Demon for 12 years now, starting with the non-GUI service
>and now with ADSL. In the days of Demon before Thus, customer service
>was, in my experience, keen, helpful and competent.
I just checked my records and I joined in October 1995 on dialup, so
only 10 years, and I agree, the customer and technical service was
superb, not that I used it after I had set up my account.
>
>Shortly after Scottish Power took over I had billing problems. Their
>preferred communication method, email, failed to resolve the problem,
>and the exchanges, also by phone, became acrimonious. Eventually, in
>frustration, I sent copies of all the emails to the Chief Executive of
>Scottish Power, by recorded delivery. I had an immediate response from
>him; he'd passed the correspondence to the Chief Financial Officer who
>also replied immediately, said that the man with whom I'd been
>corresponding had now left (sacked?), and that the problem would be
>resolved immediately. It was.
>
Yes, I agree there too, I do the same, and it usually brings a
response.
>Since then, in spite of Thus being demerged from Scottish Power, no
>problems, but they did write to me nearly a year ago to say they would
>no longer send monthly invoices to those paying by direct debit, but the
>invoices keep coming. I wrote once, to no effect. If they want to waste
>paper and postage ......
Yes, that annoys me too that money is being wasted.
>
>If your problem remains unresolved I would recommend sending copies of
>all the relevant emails and any other correspondence to either the
>Chairman (Philip Rogerson), the Chief Executive (William Allan), or the
>Chief Financial Officer (John Maguire). There's an incompetent manager
>somewhere in the organisation who needs a good kick, before he wins a
>Christmas bonus.
>
>If you look at www.thus.net/aboutus/contactus/ you will see a number of
>postal addresses, but the one I would choose includes the PR department:
>
>Thus plc, 1/2 Berkeley Square, 99 Berkeley Street, GLASGOW G3 7HR
>
>Use recorded delivery.
Excellent post.
I actually started off with Demon and have always kept their service
as they host redoak for me, and I have found the service to be good. I
get all my email via pop3. However, I signed up for ADSL with BT some
years ago, and that was awful (never used the BT supplied email
address), so I switched to Plusnet (and do not use that email address
either) and their service is good.
Although I'm paying twice (Demon and Plusnet) I don't mind as overall
I have a good deal and I get what I consider to be good value for
money.
Plusnet service is very good, like Demon's was, lets hope Demon can
improve.