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Sherry Galeazzi
It sounds like the account that you are logging into has been compromised or actually belongs to someone else. Login to that account on a computer and see what devices are linked to that account. You said you have multiple devices, if they are all linked to the same account any channel on one device will appear on all of your devices.
Do you have other Rokus in your home or that you've given to somebody (that you did not factory reset) that someone could have signed into those channels/apps). Because I think your sign in info for some Roku Channels/Apps sync to your Roku account so that when you set up a new Roku with your Roku account, you're automatically signed into those apps/channels.
Your new Roku may be one that somebody had set up and linked to an account but then returned to the store without doing a Factory reset to clear out its settings. If so, once you got it connected to your home network, it connected directly to this pre-configured Roku account instead of yours.
Settings > System > Account will show you the email address of the Roku account to which the Roku is linked. If this email address is not yours, this Roku is linked to someone else's account. To link to your own account, perform a Factory reset via Settings > System > Advanced system settings > Factory reset. This will clear out the unit's memory and you'll then have to set it up again as though it were a new unit right out of the box. In the process link it to your normal Roku account.
Same thing happened to me which led my to this thread. There is a security issue. I've had my device for 6 years and nobody has my information and I live alone. Random Disney account had logged in. I also have Disney+.
Entertainment:
- A large TV in the living room and a smaller TV in the bedroom, both have an antenna for local channels, and a Roku streaming device which can be used with your Netflix, Amazon Prime Video, or cable streaming service (there is no cable service in the apartment).
One antenna is external, it's about the same size as the satellite TV dish that it replaced, and the other antenna is the old-fashioned rabbit ear type that sits right next to the TV. They both do pretty well at getting the local OTA channels. None of my guests have voiced any complaints about video choices. Looking at your reviews, TV and streaming does not seem to be a concern for your guests, either.
I do recommend that you address the comments in the review from the guest who said that the internet service was spotty, and stated a concern about privacy, because there were no curtains on the street-facing sliding doors. You may want to you look into investing in a whole home mesh system which provides better wife coverage than the typical wifi modem. During this time of year, there are some pretty good deals available.
We provide a Roku device for the living room TV. As Netflix is popular, I have rolled the Netflix monthly fee into my cost of doing business. The rental property has it's own Netflix account and I prepay. It is not authorized for any purchases. No one has complained about only having Netflix. I have not tried Guest Mode on the Roku. With the Roku, the guest can enter their own Hulu, Amazon or whatever streaming service credentials. I do advise them via message and email prior to their arrival to have their codes with them. I also provide an HDMI cable (well labeled as property of and connected to the TV) which has not walked off yet so they can hook their own Roku, streaming device or laptop to the TV. Most of the millennial guests I have had travel with their own streaming device and just want assurance that I have decent WiFi.
This feature has been a point of contention for many users especially those of use using it to host short term rentals. The forum linked below despite it marked as a solution is sadly NOT a solution, just a reference.
I'm extremely leery of recommending the use or Roku TV's since they decided to change the arbitration agreement on a TV I bought 8 years ago. This TV is used primary as a DVD player in my motorhome. The TV was left completely useless until I agreed to these new terms. Just leaves me feeling violated . I do encourage folks to dispute this business practices otherwise we'll be renting hammers by the swing. I digress, the focus of this post is to see if as a community of Airbnb could we have enough weight to encourage Roku to either update how the 'Guest Mode' feature functions or even offer a specialized TV for purchase specifically for the purpose of short term rentals?
Many of us pay for Cable/streaming services specially for our rentals, separate from our personal use. I personally have just set my newer Roku TVs to Guest mode and have left it alone with no complaints from my guest. After a couple years I went searching for ways to further customize the TVs to better accommodate my guests. Disappointing as it is. I find it worth bring to the attention of our fellow hosts. Anyone know someone at Roku (or Ark Investment Management LLC, Vanguard Group Inc, and FMR LLC.) ?
The company disclosed the attack in filings with the Maine and California attorney generals' offices Friday, noting it discovered and investigated the breach from Jan. 1 to Feb. 21. However, the breach began on Dec. 28, 2023.
In a notice to impacted customers, Roku said hackers had seemingly obtained thousands of logins from third-party sources where the same username and password combinations were used. That means it wasn't a hack on the Roku system itself but was likely the result of hackers finding credentials exposed in other company data breaches and checking for the same login uses on Roku.
Bleeping Computer, which first reported the breach, said the financial information wasn't just taken to purchase a Netflix account, though. The publication says it found hackers were selling some stolen information for as little as $0.50 per account on a hacking marketplace, giving buyers access to the stored financial data on each profile.
And the company told affected customers that it has now secured their accounts from further unauthorized access by requiring each account holder to reset their password. It also said it investigated account activity to make sure the hackers didn't incur any subscription charges, and if they did, Roku said it canceled and refunded them.
The 15,363 impacted accounts are a small number compared to Roku's 80 million active user accounts last year, but if you're concerned your account was affected, the company recommends you reset your password at my.roku.com. It also recommends you review the subscriptions and devices linked to your account and always monitor your account activity for fraud.
I understand that Netflix is included in the Sky Ultimate, and I need to open up Netflix on the Puck to activate my account there - meaning that my usual subscription will stop with Newtflix, my account being taken care of by Sky..
This right?
If I do want to watch on both at the same time - I would need to upgrade the Netflix from Basic to standard within the Sky subscription - I could then watch via Puck in one room, and on the Roku in another? Is that how it works?
Cheers
It should continue to work, but you may want to consider upgrading your Netflix from Basic to Standard and benefiting from full HD on two devices concurrently which would be your Stream and one of the Roku devices. I can't recall the details of Sky's Netflix Basic but it might be for just one device and only 720p.
Standard is an extra 4/month
For anyone with a Roku 3 or older, what firmware version are you on? I have two Roku 3 boxes (4200x), and they are on 7.2.0, build 4100. I have a Roku Premiere + on build 7.6, so I know there is more current firmware for at least some boxes.
The reason I ask is that the Sling TV app no longer works on my two Roku 3 boxes. When I try to launch it, it says that a software update is needed, but there is nothing to update. This has been going on for a least a month and maybe two or three months now.
I have contacted both Roku and Sling support about this, but neither one claims responsibility. Roku says that their firmware rolls out in batches, so I really want to see if other users have the same build that I do. And if so, do you have any problems running Sling?
I have checked for updates on both frequently, and even did a factory reset. My worry is that because I was in the beta program for Roku two years ago and left it, the Roku folks have set my Rokus to never update.
A similar thing happened to me with the Roku Netflix app.
My Netflix app version was staying the same for over 1 year.
I thought that meant they were really done with updates.
I remembered I set my Netflix account to be part of their beta program.
After I opted out of the beta program, my Netflix app started updating to newer versions.
Doh!
You can always be wrong and it could be a Netflix account issue, either you have not been billed for the month or there is a suspension on your account. Or maybe there are too many people use this account to watch. Make sure everything is okay with your account.
Update your Roku software regularly to ensure your TV remains compatible with Netflix's app. If your Roku is up to date, check for Netflix app updates. The older version of Roku OS may also not work properly.
The last fix for Netflix problems is to reset your Roku. It will clear the device's built-up cache which could cause multiple problems. All the data will be delete, and you need to redownload the apps. Be careful about this method.
Roku devices fail to stream Netflix on Roku devices due to several factors. As Roku does not require any cables, it relies only on an internet connection to work. An unstable or weak internet connection is the major cause of Netflix not responding to Roku.
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