Error with credit card in guest checkout

[Allison]

We are testing our payments using guest checkout. We placed a couple of orders with one credit card, and we received this error message:

```[{"code"=>"cc_reached_max_allowed_attempts", "user_msg"=>"This credit card is already associated with the maximum number of delivery.com accounts allowed. Please try using a different card to complete the order. If you think you received this message in error, please contact Customer Support at 1 (800) 709-7191.", "dev_msg"=>"The number of accounts associated with the credit card exceeded the max limit"}]}}>```

Can you help us understand why we would see this message? We are using guest checkout, so we’re not sure how the credit card is getting associated with the user. Any insight you can provide would be appreciated!

[Lawren Hanson]

Hi Allison,

For security reasons, we limit the number of delivery.com accounts a single credit card can be used.  Please speak to your account manager for other options.

[Allison]

Hey Lawren - I can see the wisdom in that. However, we did not have any user logged in for this checkout. We were using the guest checkout function. So how was it determined what accounts the credit card was associated with?

[Lawren]

Hi,

Excellent question!  Can you provide your guest checkout request (of course, remove any sensitive credit card information- just leave the last four digits) and the email address you are using?   We will do further investigation and get back to you.

[Lawren]

Thanks for sending over the information.  I will investigate and get back to you.

[Lawren]

Hi Allison,

Can you try again?