Auto-renew disabled?

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Sébastien Verspecht

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Mar 19, 2017, 3:58:39 PM3/19/17
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Hello,

Is there any reason why our items seems to not be automaticaly renewed?

An example: why item 427826336 has not been renewed?

Regards,

S. Verspecht

Hassan Amouhzi

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Mar 20, 2017, 3:33:11 AM3/20/17
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Hi Sébastien,

I checked the following sale 427826336. I noticed that the field "renew" contains 0, that's why the sale has not been renewed.

Here are the possible values for this field:

renew
Number of times the sale should be renewed if the item is not sold
  • Data type : integer
  • Accepted values and their meanings
  • 0 : the sale will not be renewed
  • 1 : renew the sale 1 time
  • 2 : renew the sale 2 times
  • 3 : renew the sale 3 times
  • 4 : renew the sale 4 times
  • 5 : renew the sale 5 times
  • 10 : renew the sale 10 times
  • 99 : renew the sale 99 times

I hope this can help.


Kind regards,
Hassan.
Delcampe.net

Sébastien Verspecht

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Mar 20, 2017, 5:01:01 AM3/20/17
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Hi Hassan,

Thanks for your answer.

My problem is that I've sent in my request:
$data['duration']                    = 28;
$data['renew']                       = 99;

Any idea?

Hassan Amouhzi

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Mar 20, 2017, 5:33:09 AM3/20/17
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Hi Sébastien,

I checked your account, this is not an API issue.

You have recently made some Multiple changes: Change the renewals via the website. You have changed the Ongoing sales without bids and selected 0 as the new value for the renew.

This explains your issue.

Kind regards,
Hassan.
Delcampe.net

Sébastien Verspecht

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Mar 20, 2017, 9:56:25 AM3/20/17
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Hi Hassan,

You're right: we've multiples times tried to change this setting trough website but AFTER we've encountered this issue.
Also, each time, we've tried to change this setting (trough: https://www.delcampe.net/fr/collections/sell/multiple-edit/renew ), this doesn't seems to change anything...

  • Type de modification
  • Date de la modification
  • Statut

Hassan Amouhzi

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Mar 20, 2017, 10:08:19 AM3/20/17
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Hi Sébastien,

For any other problem that does not concern the API, it is necessary to go through the contact form for better follow-up.


Best regards,
Hassan
Delcampe.net
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