Auto-renew disabled?

[Sébastien Verspecht]

Hello,

Is there any reason why our items seems to not be automaticaly renewed?

An example: why item 427826336 has not been renewed?

Regards,

S. Verspecht

[Hassan Amouhzi]

Hi Sébastien,

I checked the following sale 427826336. I noticed that the field "renew" contains 0, that's why the sale has not been renewed.

Here are the possible values for this field:

renew
Number of times the sale should be renewed if the item is not sold

• Data type : integer

• Accepted values and their meanings

• 0 : the sale will not be renewed

• 1 : renew the sale 1 time

• 2 : renew the sale 2 times

• 3 : renew the sale 3 times

• 4 : renew the sale 4 times

• 5 : renew the sale 5 times

• 10 : renew the sale 10 times

• 99 : renew the sale 99 times

I hope this can help.


Kind regards,
Hassan.
Delcampe.net

[Sébastien Verspecht]

Hi Hassan,

Thanks for your answer.

My problem is that I've sent in my request:

$data['duration']                    = 28;

$data['renew']                       = 99;

Any idea?

[Hassan Amouhzi]

Hi Sébastien,

I checked your account, this is not an API issue.

You have recently made some Multiple changes: Change the renewals via the website. You have changed the Ongoing sales without bids and selected 0 as the new value for the renew.

This explains your issue.

Kind regards,
Hassan.
Delcampe.net

[Sébastien Verspecht]

Hi Hassan,

You're right: we've multiples times tried to change this setting trough website but AFTER we've encountered this issue.

Also, each time, we've tried to change this setting (trough: https://www.delcampe.net/fr/collections/sell/multiple-edit/renew ), this doesn't seems to change anything...

• Type de modification
• Date de la modification
• Statut

• Renouvellement
  Voir les détails
• lun. 20 mars 2017
  à 14:54
• En cours de traitement

• Renouvellement
  Voir les détails
• dim. 19 mars 2017
  à 08:16
• Exécutée

• Renouvellement
  Voir les détails
• sam. 18 mars 2017
  à 18:54
• Exécutée

• Renouvellement
  Voir les détails
• jeu. 9 mars 2017
  à 22:08
• Exécutée

• Renouvellement
  Voir les détails
• jeu. 9 mars 2017
  à 22:07
• Exécutée

• Renouvellement
  Voir les détails
• ven. 10 févr. 2017
  à 08:56
• Exécutée

[Hassan Amouhzi]

Hi Sébastien,

For any other problem that does not concern the API, it is necessary to go through the contact form for better follow-up.

For the latest technical updates, you can follow this link: https://www.delcampe.net/fr/help-center/article/115001658509-actualites-techniques-16-03-2017

For the contact form: https://www.delcampe.net/fr/contact

Best regards,

Hassan

Delcampe.net