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[Rosita Westhouse]

GenerallyI keep my Dropbox files off-line. In the past, if I marked a particular file "make available offline", the circle next to the file name would turn green fairly quickly, and the file would then be available on my driv drive immideately. Now, however, the "make available offline option seems to have no effect. If I try to access a file, the access is veery slow and sometimes fail completely. However, I can usually still access files if I wait long enough. Also, I can move files (very slowly) to a flash drive. why has this change occurred?

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Thank you. I am not sure I understand your questions, but I will answer as best i can. I do not know the app version. Where can I find that? I presume it is the current version. I dont know why it would not be. The app indicates it is "sincing" but the number of files sincing just keeps growing. In the past, the number of files sincing would drop to zero fairly quickly. I dont know the exact time the problem started, but I first noticed it about a week or so ago. Initially I thought it was just some temporary problem that would solve itself, but that has not occurred. I am not aware of any particular update at that time, but I cannot rule it out. There are 441,443 files in the Dropbox folder. The app indicates they occupy 3.8 TB of my available 4.0 TB. The app indicates 11,671 files are sincing, but, as i explained above, there does not appear to be much progress in reducing that number. Thanks for your help.

When you say "the number of files currently syncing", do you mean the number of files in the Dropbox folder? File Explorer counts the number of files in the Dropbox folder at , but, ordinarily, none are sincing because all have completed their synchonization, and the vast majority are set to "online only." At least, that is my understanding. Presently, the Dropbox icon in the system tray indicates 12,066 files are syncing, but that is the reason I am reporting this problem: the sync function does not apper to be working correctly. Ordinarily the number of files syncing would be very small and would quickly diminish to zero.

I would be willing to move files from my Dropbox folder if that is what you say I must do, but that diminishes the value of having Dropbox account. I have a plan with 4.0TB, and the Dropbox icon in the system tray indicates only 3.8TB is in use. So, usuage should not be a problem. Are you saying I am limited to a certain number of files as well as to 4.0TB of space? What if I zip some of the smaller files together?

In answer to your question about selective sync: The default is set to "online only", and I generally return files to "online only" after using them. However, my understanding is that "online only" leaves all the files in my Dropbox. Changing the setting only affects the file on my local disk. Is that correct? If so, I dont see what you mean by removing large files from the desktop app. Selective sync would keep them off my local disk, but the only way I know to remove a file from Dropbox is to delete the file, in whch case I would lose it from my local disk too, right? That would be counterproductive. Evidently I am confused.

You also mentioned that the app is syncing that amount of files, however the question is, since your plan is using 3.8TB out of the 4TB, do you have enough space for these files to sync to your account online?

I presume space is available in my dropbox. I believe all or most of the files "syncing" are downloading, not uploading. Also, if space was unavailable in the dropbox, I presume the indicator would show the full 4.0 TB used, or at least 3.9 TB and not 3.8 TB. I would also expect some kind of error message or warning that space is low.

However, in order to assure ample space in the dropbox, I started a few days ago cutting and moving some large files to a flash drive. That is a chore because dropbox will only download them one at a time, and very slowly.

Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!

In the cloud and through the Dropbox interface, the extra protection from Vault would be available. On a local storage device, it would be "business as usual". However, some users (like myself) might find the extra security more valuable specifically in the cloud and through the Dropbox interface.

As secure as Dropbox sync presumably is, perhaps Dropbox wished to eliminate recurring sync from Vaulted files to avoid the repeated exposure of such files to data transfer between cloud and local, just to be extra cautious. However, I'd still be interested in "business as usual" syncing of such files with the added security of Vault limited to the cloud storage / Dropbox UI side.

I don't see the problem there in providign access to the Vault folder offline. There can be just an extra encyption for the folder which should solve the issue. Othe cloud storage and backup providers like pCloud which also I am using has got this feature available which is making the secret folders easy to access from desktops locally.

I like the idea of backing up (and accessing) my data online in case my computer, say, gets run over by a bus. I also like the idea of backing up my online files on my computer in case I loose access to the internet. It is disappointing that my most important and sensitive files would be in a vault the violates this concept of Online backs up Hardware and Hardware backs up Online. Seems easy enough to sync an encrypted file that could be opened offline.

This is a useful thread. For me offline access to the vault is critical. The whole point of using the vault for me is to store images of passport and other ids. However when traveling to a foreign country, the time when you need access to those images is the time when you probably can't get internet access. So the lack of offline access makes it a non-starter. I'm better off just keeping the images in the photos app on my phone; and I can eliminate the $$$ annual dropbox fee entirely.

Does anyone out there have users with massive (thousands of rows and dozens of columns) XFGetCell() workbooks that are seeing issues with the "Save Offline Copy" feature? (and yes, I know.. they should not be creating these massive workbooks in the first place - that's not what XF() is meant to do)

My organization loves XFGetCells and a lot of our FP&A users have retrieves pulling 25,000-30,000 data cells. Typically, I recommend two things when facing issues similar to what you're describing.

1. Ensure the entire workbook has been refreshed before attempting to save offline copy. If the entire workbook isn't fully refreshed, it will appear that the offline file saved but you won't get the desired outcome.

2. Review your preferences in the Excel Add-in. The below screenshot of my setup has always worked for saving offline files.

I was always under the impression that when saving an offline copy, the addin attempts to refresh the entire workbook one last time before saving anyhow - just wanted to confirm that you're saying we should still do that anyhow because it's possible the offline save isn't finishing the refresh before attempting to save a copy?

Thanks for the screen capture as well - looking at your preferences, it would appear that you are on a later version than we are. May I ask what version you're on? We're still plodding along on 6.8 and I wonder if they made improvements to this offline feature in later versions?

I also suggested to my users that it might be a good idea to set their Excel calculation to Manual instead of Automatic because there's an additional checkbox that causes the entire workbook to recalculate. I'm not sure if they've tested that yet or not. And I'm not sure how helpful it'll be but I know these folks have combined vlookups() within the same cells as their XF() functions so it's a guess on my part.

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