Laptop Camera Not Working In Windows 10

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Vaniria Setser

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Jun 28, 2024, 5:28:53 PM6/28/24

to deepshteruanad

When your camera isn't working in Windows 11, it might be missing drivers after a recent update. It's also possible that your antivirus program is blocking the camera, your privacy settings don't allow camera access for some apps, or there's a problem with the app you want to use.

Laptop Camera not working in Windows 10

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If there are no updates for your camera, try to select Advanced options > Optional updates, and look for any driver updates for your camera. Allow available updates to install, then restart your device when it's ready.

Restart your PC. If you haven't restarted your device since the camera stopped working, you should do so. Select Start > Power > Restart . Waking up your device from sleep isn't the same thing as a restart.

Test your camera with the Camera app. Select Start , then choose Camera from your apps. If you're asked to allow access to the Camera, select Yes. If the camera works in the Camera app, the problem might be with the app you're trying to use.

Open Camera

Some laptops and portable devices have a physical switch or button that turns the camera on or off. When it's turned off, your device may not recognize that there's a camera installed, or it may cause your camera to show an image of a camera with a slash through it. If your laptop has a switch or button, make sure it's in the on position before using your camera.

If you're having problems with an app that you did not install from Microsoft Store, make sure that Let desktop apps access your camera is turned on. You can't turn off camera access for individual desktop apps. Internet browsers, like Microsoft Edge, and many video conferencing apps, like Microsoft Teams, are desktop apps that require this setting to be turned on.

Most available USB webcams are UVC (standard USB Video Class) compatible cameras. They will work with the UVC driver that is included in Windows (the in-box UVC driver). If your webcam is not working correctly, swapping to the in-box UVC driver may resolve the issue. Please follow the steps below to change drivers (admin rights are required).

If you've tried the steps in this article and don't find a solution that works, use Windows Feedback Hub to report an issue. This will help Microsoft find the cause of this problem and improve your experience.

When your camera isn't working in Windows 10, it might be missing drivers after a recent update. It's also possible that your antivirus program is blocking the camera, your privacy settings don't allow camera access for some apps, or there's a problem with the app you want to use.

Restart your PC. If you haven't restarted your device since the camera stopped working, you should do so. Select Start , then select Power > Restart. Waking up your device from sleep isn't the same thing as a restart.

Test your camera with the Camera app. Select Start , then choose Camera from the list of apps. If you're asked to allow access to the Camera, select Yes. If the camera works in the Camera app, the problem might be with the app you're trying to use.

Open Camera

Some laptops and portable devices have a physical switch or button that turns the camera on or off. When turned off, your device won't recognize that there's a camera installed, or may cause your camera to show an image of a camera with a slash through it. If your computer has a switch or button, make sure it's in the on position before using your camera.

After allowing access to the camera, go to Choose which Microsoft Store apps can access your camera and turn on camera access for the apps you want. Only apps installed from the Microsoft Store will show in this list.

If you installed the app from the internet, a disc, a USB drive, or your IT administrator installed the app for you, it might not be a Microsoft Store app. To check, go to Allow desktop apps to access your camera and make sure it's turned on. Internet browsers (like Microsoft Edge) and many video conferencing apps (like Microsoft Teams) are desktop apps that require this setting to be turned on.

I own a Dell XPS 15 L502x system with Windows 10. I've been using the system for about a month and a half now without any issues with my Quantas integrated webcam. Today when I was on skype, the cam crashed and it wouldn't work then on.

When I upgraded to Windows 10, the webcam wasn't recognized by software. So, I went to the device manager and uninstalled it as several said to do. I then restarted my machine...but Windows 10 never recognized the device...unlike what several said.

Why everyone is repeating the same. Please read my description. I did try that Diagnosis and the webcam was not detected anywhere to be tested. Also, I did update my BIOS. As you told, I have uninstalled the driver now and am downloading some webcam monitor from dell. ( )

We are glad that webcam issue is fixed. However I see that you had an issue with the GPU on XPS L502x with Windows 7 operating system I regret about it. I would suggest you to check for online workarounds for this issue. However I will pass this info to our product group but we cannot determine when there will be a solution available as this system is out of warranty.

I am having a similar problem on my Latitude laptop - upgraded to windows 10 and when I went to Skype the webcam is not detected. In the device manager it has a yellow triangle next to it. I tried uninstalling the device and restarting - no goo. Would you believe that on Friday Dell remote support could not take control of my laptop to investigate because DellConnect was not working!

So, awhile ago...shortly after upgrading to Windows 10, I found this and other threads because the webcam on my XPS15 wasn't working. I eventually found a link to Dell Webcam Central. It took a long time to find, but when I installed it, the webcam started working.

Recently, I had trouble using it again. It wasn't showing up in the Camera app on Windows 10. So, I uninstalled it and, again, Windows 10 didn't automatically re-install it. I was pretty frustrated because I'm at sea and I make videos for my kids to see. But, I went back to Dell Webcam Central and it works fine in there. It also works in Skype. It just doesn't work in the native Windows 10 camera app.

That might be helpful unless it's Dell_SX2210-Monitor_Webcam SW RC1.1_ R230103.exe which I've just installed and when running Dell Webcam Central it comes up with the message "Please plug in a supported device". At the bottom it says "No supported webca..." (Skype can't find the webcam either.)

However, if I at some point during the day open the lid on the laptop (Dell XPS 17, also with Windows Hello camera), it stops working on the external screen and only the laptop camera will log me in (which is annoying as I have the laptop on a shelf underneath the table).

I recently got a Logitech BRIO 4K with Windows Hello for my home office but that is even harder to get working with Windows Hello. The camera works fine, and if I chose to "improve my face recognition" Windows happily is using the Logitech BRIO cam and not the Laptop one.

If I boot my laptop at home with the lid closed the Logitech BRIO logs me in the first time, but if I lock my computer, or it goes to sleep over lunch, the Logitech BRIO isn't working anymore (Windows Hello says it can't find the device) but logging in with password and checking the device manager the camera is there and working. Also, opening the lid of the laptop instead of giving the password also logs me in, so clearly Windows has chosen to use the laptop cam and disabled the external one (even though the lid has been closed all the time).

I found a post to set the Registry Key "Computer\HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Power\LidNotifyReliable" to 0 (zero) and that seems to help getting the external camera enabled for Hello again, but again, just once... Locking the computer and trying Hello again, and it won't work...

- Hooking up the Philips 499P screen camera or Logitech BRIO 4k (both over USB-C/Thunderbolt) it most often works to use any of those cameras once after being hooked up after closing my lid on the laptop.

No, unfortunately no change in behavior. The external camera on the screens are working maybe once in the morning (when laptop comes up from hibernate or starts up) and if I have the lid open it always pick the laptop camera, but about half of the times the "face" option is not working and I have to use password (no camera comes on).

I bought a Logitech Brio 4K cam for home when my old one died on me, and while it is expensive as *** Windows hello actually works with that camera most of the times (with the lid open, closing the lid and face login is not an option as it doesn't start the camera).

@Todd Hawkins I think we can conclude that Microsoft has not provided a simple configuration setting to choose which camera to use as default for Hello and and the ability to switch to an alternate camera automatically when the default camera is unavailable. The most common situation is for laptop users booting with a closed lid and using external monitors. I have to believe there are millions of users fitting this situation. So if someone from Microsoft is monitoring these chats please run this up the chain until some addresses this issue. In the meantime , for those of us that boot from a closed lid laptop, the Hello login feature is a non-starter.

@Blasty_Utopia I'm having the same issue with my Brio 4k and my work-supplied Surface 5 Laptop running Windows 11 Enterprise 22H2. I can't even get Windows Hello to recognize the Brio, works everywhere else e.g. Teams. I'm a consultant who travels for work a lot so disabling the default camera wouldn't work for me. I need options! Hope Microsoft fixes this ASAP.