Recover Driving Licence Number

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Kay Hamling

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Aug 3, 2024, 4:05:44 PM8/3/24

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The service lets you see when your licence expires, how many penalty points you have, and which vehicles you're licensed to drive. For instance, you can find out whether you're allowed to drive a tractor or mowing machine on the road.

Please note: comments on this blog post have now been closed. For assistance, please contact the DVLA call centre on 0300 083 0013. Subscribe to this blog for alerts about new blog posts on this and other projects.

I had a endorsement on my license which I paid to have removed on the 21st of May when I go to view my licence it's still there If an employer looks at this he will see this. if they have my NI number my driving number and my postcode there is nothing stopping them from checking I know they are supposed to go on check a license and use a code which i created for them and when I do this it looks like they are off but there is nothing stopping then from using the information and go on view my license and the endorsement is definitely still on there not happy sort it out

hi,
I'm about to exchange my current Irish/EU drivers license for an English/UK one.
How can I ensure that the new license reflects the fact that I've had a full drivers license with 15 years - as opposed to it perhaps showing that I've only had a full license starting from June 15
The latter will pose a challenge when hiring cars, renewing car insurance etc

I have tried to use the service now for 2 weeks, each time it states details have not been recognised. My NI number has been checked against my wage slip, the driving licence number is correct, and the post code correct. I have called the 0300 083 0013 and they say that all is fine and can give me details on my licence, but that is no good if I need to hire a car and the online system doesn't work for me. There are LOTS of other people with the same problem, and the answer is always 'call 0300 083 0013' however, there seems to be a problem with some peoples details. Is it possible to work out what it is?

Please help! I'm very confused! I'm trying to apply for a PROVISIONAL licence online. The reason I'm doing it online it because it costs more to send in an application.
I have filled in all details ( I no longer have a passport. It was stolen this year - reported to the police ) Given all info required, NI no etc - no its asking for payment details, which is fine.
Once payment is taken - then what? Don't the DVLA require a photograph to put on my provisional? The paper application ( D1 ) says you have to send in ID and a valid photograph, so surely the same would be for online application? Im at the payment page now, and unsure how to proceed as I have not been asked for any of the above?

I've tried using this service, and it keeps telling me to check I've entered my details correctly. I have.
It would appear your database is either incomplete, or your search facility does not work in some cases.

I need to change my address on my licence, will the DVLA system use my passport photo to update my licence? If so, my passport photo is 8 years old whereas my current licence photo is only 2 years old and much more of a resemblance of my current appearance. Please advise.

Thanks for your comment. The DVLA can only take a photo from your passport on your first application for a provisional licence. If you are only changing your address we will reuse the image that is currently on your licence as there is 8 years validity remaining on it. There is no need to submit a new photo for a change of address application. Many thanks.

Thanks for your comment. If your friend has lost the paper counterpart, she will need to obtain a duplicate licence and pay the appropriate fee. Until June 8th you need to return both parts of your licence to qualify for a free replacement showing the updated address.

Over the last week, I have tried this every day and it does not recognise my details. I have called the number and they say they can see my record and so I must be entering information incorrectly. I am not - I have had other people check it for me. So then they said that not all records have been uploaded yet and to keep trying. Is this correct?

Thanks for your comment. The details you have submitted do not match the details the DVLA hold on record for you. Please contact the DVLA call centre on 0300 083 0013 where a colleague can help you further. Many thanks.

Every answer I get from the DVLA is different and the response that I cannot go online is no use to me and unfair that I should be penalised and charged for something other people get for free. Please confirm that my record will be made available by the 8 June abolition date.

I'm so sorry that you continue to experience issues using this service. I have passed your query on for investigation. The advice is to call the helpline, but if I receive any further updates regarding your specific issue I'll let you know straight away.

I am having exactly the same issue. Tried lots of times over the past few weeks, and the system keeps saying the details don't match. Yet I call that number and they says is ok and perhaps my records is not yet uploaded. I asked them to check that my NI number is correct on the DVLA records, they say the can't. This is utterly rubbish and poorly implemented service.

I've lived in Japan the past two decades and swapped my UK licence for a Japanese one soon after arriving here, so I no longer have a physical UK licence. If I visit the UK, how can I hire a car? I hired one about 10 years ago and the hire company just made a phone call to the DVLA to check all was OK (all I could have given them was my name and old UK address - I have no record of my licence number). How would that work now?

Thanks for your comment. As you have exchanged your full UK licence for a full Japanese driving licence, you can rent a car in the UK using your Japanese licence. No involvement is necessary from DVLA. Many thanks.

Unfortunately the DVLA are unable to comment on individual rental companies terms and conditions for licence translations. They recommend that you contact the company you are hiring the vehicle with to confirm their specific requirements. I hope that helps.

Thanks for your comment. Your passport information is used to verify your identity when you change your address on your driving licence, but the information on your passport records will not be changed.

This same problem is happening for me too. All the information I am entering is correct but is telling me it is not recognised and then diverting me to a page for lost licences, even though mine is not lost and I have all the information it is asking for, I'm beyond frustrated!

Thanks for your comment. The details you have submitted do not match the details that the DVLA hold on record for you. Please contact the DVLA call centre on 0300 083 0013 where a colleague can help you further.

I have tried repeatedly to access the DVLA website to update my licence, but day after day.... Service not available. Once even got a message the service would be available late morning and... no of course it was not! Tried again and again. Managed for the first time (after more than 30 attempts over a week) to log in today and part way through as entering the details it said it had timed out (even when I had been inputting details without delay) and.... yes, once again all evening now displaying.... Service not available.

That service doesn't work for me.
It saying that I have entered my driving licence incorrectly.
I am assuming that is expecting in some different format with the letters at the beginning, but unfortunately mine does contains only 8 digits.
I live in Northern Ireland, so if that system is not ready for that region please inform clearly.

I am sorry you're experiencing problems with this service. I have checked and the service is currently working correctly. if problems persist, please complete the feedback survey by following this link: =142254401532

Sort out your IT problems please! Can't even log in as every time I input details (no matter how quickly- Filling out the form in less than a minute) it says "session timed out". Extremely frustrating, have tried numerous times!!

"if you are hiring a vehicle or you drive for a living and you are asked to provide evidence of your driving record (entitlements and/or penalty points), you will be able to do this online for free by accessing our Share Driving Licence service. This service is currently in development but will be available before the counterpart is abolished. The service should be used by both paper and photocard driving licence holders and will also allow you to download a summary of your licence record which can be printed "

I am an employer who legally needs to check drivers records annually, is this service sufficient for this?
It seems to have all the information I need, I used to pay 5 per driver to check licences, does this service comply with my legal responsibilities?

Useless. The system won't recognise my postcode because it's a military camp, even though every other postcode recognition service that I've used online has found it. The DVLA printed this address on my license so why doesn't it recognise it!? I know you'll tell me to apply by post instead but I can see that other people have raised this complaint as far back as last year but nobody has answered or rectified the problem.

I am trying to renew my licence at 70. As the postcode of my house has been changed the address on my old paper licence is not recognised due to the obsolete post code. I now have to apply by post which entails sending a photo and identification. Surely it can't be that difficult to cross reference old post codes - after all the licence reminder found its way to me with the old post code!