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Janise Knollman
I can access my Netflix account via my computer and can stream to my Xbox and other laptops. I've been on the phone three different times with Netflix tech support and they're telling me it's currently a "known issue" with iPads - but there's no ETA and and I'm not seeing any other reports of this on other forums.
Both of my iPad2s (32gb WiFi) can now access NetFlix with no problem. However, these are my daughters' iPads. MY iPad is a 1st gen 64gb 3G and yet I still cannot access NetFlix. I'm getting the "cannot connect to Netflix at this time..." error.
Not sure what this "known issue" with iPads would be with Netflix's iPad app. That would be like Microsoft claiming a problem with Word for the Mac is an OS X or a particular Mac model problem they have nothing to do with whatsoever.
Just so you don't feel all alone on this, yes, I'm having exactly the same problem ... except that it's with my iPhone. I can connect through the TV and desktop ... but not using the Netflix application I just downloaded from the iTunes store. I launch the "app" using WIFI and get the "We are unable to connect you to Netflx. Please try again later" message. Worse ... the "app" is frozen ... so there's no maneuvering.
I am having the exact same issue on my iPad 2 (16gb wifi) and, just like you, the Netflix screen freezes with the error message up immediately upon opening the app. Also having no problems streaming from my iPhone, laptop, or PS3. Sorry I can't help but I'm glad I'm not alone!
So I called NetFlix tech support for the 4th time last night. This time, they didn't even pretend to have a clue what the problem was. They had me reinstall the app, they changed my password, blah blah blah. Finally they told me "it's obviously an Apple DNS issue you should make an appointment at the Genius Bar". HUH????You. Have. Got. To. Be. Kidding. Me. I can get to EVERY website and access my corporate Exchange email. This is NOT an DNS issue and Apple is not my ISP. So with that, I've canceled my NetFlix account.
I can't get access to netflix via iPad. I can via wii and computer. Netflix has sent me to apple but I don't want to pay 39.99 for support. Hoping someone knows what to do so I can get access given my son is using the wii right now
Assuming that your iPad (regardless of whether it's an iPad or iPad2) can connect to netflix.com through the iPad's Safari browser, you're probably not going to get this resolved. The problem is at the Netflix end and the fact that they are redirecting users to Apple indicates that they don't have a solution and are grasping at straws. That said, I suppose it's possible that Apple made a change in iOS 4.3.3 that may have broken connectivity with Netflix's streaming servers but if that were the case, we would see a lot more users complaining about this.
Coming around full circle (at least in my case), for sh!tz and grinz, I reopened my Netflix account today. Now I'm getting it once again on my iPad and both iPad2s. Note that I had to delete the Netflix app and reinstall it on all 3 iPads, but I'd done this MANY times over the past several weeks.
i'm assuming it's something on the netflix servers and how they handle requests from the apps on Apple devices. As you say they've obviously changed something on their backend. too bad they wouldn't own up to it instead of trying to say "Apple DNS" obviously they don't understand basic networking ;-)
I am having the same problem, started july 8. did a netflix rest in the settings box on my ipad1, reinstalled my app, then called netflix support. they found out that my ip address had me in Colorado, rather than Virginia, and that was the problem. I use DSL for my internet connection. They suggest I call Apple support, but Apple would not help. I will try to release my ip address and see if that fixes it.
How can I sign up for an Xfinity package with Netflix?
Xfinity packages with Netflix are only available in select markets at this time. To check availability, please visit xfinity.com.
How do I know if my Xfinity package includes Netflix?
If Netflix is included in your X1 package, it will be listed in the \"Bundled Services\" or the \"Regular monthly charges\" section of your bill.
I signed up for an Xfinity package that includes Netflix. How do I activate my Netflix account?
Launch the Netflix app on your X1 TV Box. Then, follow the prompts to either link your existing Netflix account to your Xfinity package or create a new Netflix account to be linked to your Xfinity package.
How do I find the Netflix app on my X1 TV Box?
You can either say \"Netflix\" into the Xfinity Voice Remote or you can go directly to the Netflix app by clicking on the Netflix tile found in the X1 apps menu.
I signed up for an Xfinity package that includes Netflix but never accessed the Netflix app on my X1 TV Box. Can I still create a new Netflix account or transfer an existing one as part of my package?
Yes. However, you must open the Netflix app on your X1 TV Box to activate the Netflix service included in your Xfinity package.
If you have an existing Netflix account and sign up for an Xfinity package with Netflix service, you'll continue to be charged separately for your Netflix account until you complete the activation process by using the Netflix app on your X1 TV Box.
How do I change my Netflix plan or account information?
You can change your Netflix plan at any time by signing in to netflix.com and visiting the Account page, then selecting Change Plan to view and select available plans.
What will happen to my Netflix account if I cancel my Xfinity service or change my Xfinity package?
For more information, see how to disconnect or downgrade Xfinity service with Netflix.
What happens to my Netflix account if I move?
Your Netflix subscription relationship is with Netflix directly, even if you signed up through Xfinity X1. Because of this, a move will not impact your subscription unless you are billed by Comcast, in which case, you will need to update your method of payment for Netflix.
Note: You'll need to sign in to Netflix again once you activate the boxes at your new address. If you move and no longer have Xfinity services, you will no longer be billed by Comcast and must update your payment method for Netflix or risk losing your Netflix Service.
If you have a previous, valid method of payment (credit or debit card, for example) on file with Netflix, Netflix will charge your previous method of payment. Contact Netflix to cancel your Netflix account after changing your service package with Comcast.
I accidentally linked the wrong Netflix account to my Xfinity package. What should I do?
If you accidentally connect the wrong Netflix account to your Xfinity package, please sign out of the Netflix app on X1 and please contact us.
How does Netflix affect internet data usage?
Video in the Netflix app on Xfinity X1 is streamed over the internet. For this reason, usage of the Netflix app on X1 and all other programming and content from the internet on X1, as well as, the internet apps on X1 are subject to Xfinity Internet data usage policies.
To determine what amount of usage you can expect for a given hour of streaming, Netflix provides estimates on its website. Netflix estimates about 1 GB of data per hour for each stream of standard definition video, and up to 3 GB per hour for each stream of HD video.
Will my Netflix user settings carry over to X1 or Flex?
Yes. Existing Netflix customers who use their Netflix login information when logging in through the Netflix app on X1 or Flex will see their current Netflix settings.
Why is Netflix programming displaying in letterbox?
If you signed up for a Netflix standard definition (SD) package, the Netflix content will appear in SD in the letterbox format, even if you are an Xfinity HD customer. In order to get rid of the letterbox view, you must change your Netflix subscription to a package that includes HD.
Hi, I have just called Sky Custoner Service and was told that Netflix are aware of the problem and will be offering compensation to affected customers and that the issue was a problem with Netflix, not Sky. They were unable to tell me how Netflix would be aware which customers are experiencing the problem and how/when they will compensate.
I myself do think its a netflix issue since i do recall them changing their system to stop MULTI sharing. But this shouldnt be an issue with sky users at all and it seems to coincide with that change that was also around the time. Multi PW sharing was also on the news with some other streamign services thinkign of taking it up since netflix showed a massive increase. However this is for subscription based seperate, so maybe sky also got hit with blockages (which is still also going on) and yes all fix's did not work though the one of logging out of netflix did last liek a week before it came back (after several power cuts) which is bloody annoying. Not goign to try any more fix attempts as they dont work, and not worth teh messing about.
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