Eset Licence Key

[Melanie Wendelberger]

Licensemanagement will change with the upcoming version of Endpoint products. However, I'm not sure if the same system will be applied to future versions of home products as well as it would probably make registration unnecessarily complicated.

In the case of license overuse, distributors usually notify the customer. If license details have leaked, the distributor also changes the password so that the license cannot be misused by 3rd persons.

Customers with 1 single family pack or multi of course seems to be on their own to pay attention to their devices and which ones have ESET. They always have the ability to contact or call ESET and ask them to see how many are being used.

Why complicated? Just login online with your license username and password. Every ESET products sends already if it will be activated it's information to ESET. During every update check it sends quite the same information and licence and also (as far as I'm know) an ID (so you can differentiate the versions). And if the license is invalid (or it is deleted from the dashboard) then it just sends back "licence is invalid".

And it also would be good to know what to do if I - actually - want to delete my licence from on device. Or can't I do this and I have to left the licence on the specific device until the license expires? If this is so I have to think good which devices I activate with the license, because if I can't "deactivate" the licence for this products have to use it on the device forever (or until it expires).

@Arakasi: Maybe you're right and all know which licences they are using on every device, but if they just want to know it (and maybe there are some people that don't know how many devices are using their license) then they should call ESET? Every time they want to know. Hey, we live in the 21st century and it's much easier to use if you have just a web page!

It's also not only viewing the licence - It's deleting from devices; moving to other devices, it's managing, maybe also seeing how many days remain and then buying... It could also be good for upgrading the license pack (3 devices to 5 devices) for special offers etc.

And as I described above you can see that it's difficult or maybe even not possible to delete a licence from one device and with this solution it would be much easier (and possible) to delete a licence.

Speaking of deleting licenses, its only 1 username for licenses (EAV-****) for license counts ie 4. or 5 PC etc. Giving the user access to add/remove license count would not work. I am not sure of the programming involved in setting a max count for the user and what type of errors or prompts and checking against ESET servers and database would take. It may be easier said than done. Could be some massive programming needed to implement this kind of infrastructure.

I don't think so. At activating the license on a device just writes into the database when a license is used, for what device and which product and maybe also an ID to identify it. If there are already 3 or 5 devices using this license then it returns an error.

So if there is checked for updates now it just sends an request to the ESET server (including the ID). The server checks now if the license is expired and if the ID is in the database and if it is then it's all ok.

Then they should improve there method or they should use a similar way. We are not their programmers so we can't say how they should do (and can do) it. We only can give tips and say how it can be done.

Yes! I also have to say sorry for this, but I only want to show that it isn't (also practically) don't requires "massive programming" (link) or that it is "make registration unnecessarily complicated" (link) and it finally is possible.

This code is also .NET, and it is also on a local server ( the computer initiating the action and the sql server resides on the same network ) Having it used for a client computer or a PC outside ESET's network would be far different.

Yeah of course you need SQL commands, but I would like to know in which language you wrote the rest. I can SQL a bit but I don't get out what the other language you used is. (.NET isn't a language so...)

We use the Protect VA to manage our end point clients. We are licenced for 40 units but only 37 computers (including the VA) are registered with the VA. Our used licence count however is at 45.

I understand that it like likely that some previous installations have not been deactivated properly. I've (just) added the licence to the Business Account portal but the Activated Device list is empty. Do I need to wait for the list to populate? If so how long will this take? Should I be doing something else?

Thank you.

Thanks for the reply Marcos. Unfortunately I'd already tried the steps you outlined and this didn't work.

However, I managed to resolve this once I gave the EBA time to update (after adding the licence to it). Around 30 minutes after adding the licence, the count reset to 0/40 used. Another 30 or so minutes later, the devices started to show up. I could see that many devices were double activated with two versions of the endpoint security, 6.5 and 8/9. I believe this is due to the forced, manual uninstalls that had to be performed back in 6.5 when a certificate problem occurred and affected certain builds.

After deactivating all the clients with double activations in the EBA, then reactivating them via the Protect appliance, the numbers now marry up and are back where they should be and within the licence limit.

Moral of the story is: give it an hour after adding a licence to the EBA and everything makes more sense.

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