Help Desk Analyst , Duration : 12 months, Richmond, VA (Onsite) , Client : State of Virginia

[Kiran Abhavannagari]

Hi

 

Please find my direct client job requirement for your consideration.

 

Title: Help Desk Analyst

Location: Richmond, VA (Onsite)

Duration : 12 months

Client : State of Virginia  

 

Job Description:

The Help Desk Analyst will support VSP’s new job applicant background check and employment background check program that uses criminal justice data to help employers assess if a job applicant is qualified for a position or if an employee remains qualified after the employee was involved with a criminal justice event. The incumbent will interact with employers by email, telephone and other means to set up and maintain employer accounts. This includes determining if an employer is qualified to have a VSP account, set up the account, establish account users, assist with getting users access to the employer ePortal, update account information and user information, and perform other duties as assigned.

The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.

Knowledge, Skills, and Abilities: Advanced computer skills are required that aligns with the Job Description. Ability to multitask and to determine root cause of problems and implement solutions, In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

Skills:

	Skill	Required / Desired	Amount	of Experience
Advanced computer skills are required that aligns with the Job Description		Required	8	Years

 

Ability to multitask and to determine root cause of problems and implement solutions,	Required	8	Years
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions	Required	8	Years

 

customer relations skills	Required	8	Years
good verbal and written communication skills	Required	8	Years

 

proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook)

Required

8

Years

If Interested, please provide me below information:

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Professional Reference :1

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Kiran ...

Serenity Infotech, Inc.

950 Scales Road, Suwanee, Georgia 30024

Email: ki...@serenityinfotech.com

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