Hiring | Senior Product Manager – Customer Experience | Atlanta, GA
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11:11 AM (2 hours ago) 11:11 AM
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Please share profiles on below Requirement
Role: Senior Product Manager – Customer Experience
Location: Atlanta, GA
Experience: 15+
A Senior Product Manager for Customer Experience (CX) defines the vision, strategy, and roadmap for enhancing user interactions across digital and physical touchpoints. They leverage customer data, user research, and cross-functional collaboration with engineering and design to drive retention, satisfaction, and revenue by solving complex customer pain points. They are responsible for driving data-driven decisions, prioritizing features, conducting market research, and mentoring junior staff to ensure high-quality product delivery and ROI.
Key Responsibilities
• Experience in product-centric operating models and knowledge of tools and methodologies to adopt and deploy POD structures with business outcomes.
• Working with the business teams for detailing business requirements (functional and technical) for user story articulation and continuously building the product backlog.
• Strategy & Roadmap: Define the long-term vision for the customer journey and create a prioritized product backlog based on business value and user needs.
• Data-Driven Insights: Analyze customer feedback, behavioral data, and market trends to identify pain points and opportunities for innovation.
• Cross-functional Leadership: Lead engineering, design, and marketing teams to deliver intuitive, seamless, and high-quality experiences.
• Performance Metrics: Define and track key KPIs and OKRs, such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT).
• Experimentation: Run rigorous testing to validate hypotheses and optimize product performance.
• Stakeholder Communication: Articulate product goals, risks, and progress to senior business and IT leadership.
Preferred Qualifications & Skills
• Experience: 7+ years of product management experience, with 3+ years specifically in customer experience or digital product strategy.
• Technical Understanding: Ability to work closely with engineering teams on technical implementation. Understanding of how technical service teams coordinate with internal operations and customer facing teams.
• Analytical Skills: Strong ability to analyze data to drive decision-making. Proficiency in data analysis, SQL, and testing tools to drive product insights. Comfort designing for users who work in varied environments and rely on mobile or on-the-go tools.
• Leadership & Influence: Proven ability to influence cross-functional teams without direct authority.
• Customer Obsession: Deep empathy for the user and ability to prioritize, "work backwards" from customer needs.
• Tools: Familiarity with Jira, ADO, product analytics tools, and project management software etc.
Typical Educational Requirements:
• Bachelor’s degree in business, Computer Science, or a related field; MBA is often preferred.
• Product Development and Management Association (PDMA)
Common Performance Metrics (KPIs)
• Product adoption rates and user growth.
• Revenue targets and ROI for the product line.
• Customer satisfaction scores (CSAT) and Net Promoter Score (NPS).
• On-time delivery of features and product milestone
Please share profiles on below Requirement
Role: Senior Product Manager – Customer Experience
Location: Atlanta, GA
Experience: 15+
A Senior Product Manager for Customer Experience (CX) defines the vision, strategy, and roadmap for enhancing user interactions across digital and physical touchpoints. They leverage customer data, user research, and cross-functional collaboration with engineering and design to drive retention, satisfaction, and revenue by solving complex customer pain points. They are responsible for driving data-driven decisions, prioritizing features, conducting market research, and mentoring junior staff to ensure high-quality product delivery and ROI.
Key Responsibilities
• Experience in product-centric operating models and knowledge of tools and methodologies to adopt and deploy POD structures with business outcomes.
• Working with the business teams for detailing business requirements (functional and technical) for user story articulation and continuously building the product backlog.
• Strategy & Roadmap: Define the long-term vision for the customer journey and create a prioritized product backlog based on business value and user needs.
• Data-Driven Insights: Analyze customer feedback, behavioral data, and market trends to identify pain points and opportunities for innovation.
• Cross-functional Leadership: Lead engineering, design, and marketing teams to deliver intuitive, seamless, and high-quality experiences.
• Performance Metrics: Define and track key KPIs and OKRs, such as Net Promoter Score (NPS) and Customer Satisfaction (CSAT).
• Experimentation: Run rigorous testing to validate hypotheses and optimize product performance.
• Stakeholder Communication: Articulate product goals, risks, and progress to senior business and IT leadership.
Preferred Qualifications & Skills
• Experience: 7+ years of product management experience, with 3+ years specifically in customer experience or digital product strategy.
• Technical Understanding: Ability to work closely with engineering teams on technical implementation. Understanding of how technical service teams coordinate with internal operations and customer facing teams.
• Analytical Skills: Strong ability to analyze data to drive decision-making. Proficiency in data analysis, SQL, and testing tools to drive product insights. Comfort designing for users who work in varied environments and rely on mobile or on-the-go tools.
• Leadership & Influence: Proven ability to influence cross-functional teams without direct authority.
• Customer Obsession: Deep empathy for the user and ability to prioritize, "work backwards" from customer needs.
• Tools: Familiarity with Jira, ADO, product analytics tools, and project management software etc.
Typical Educational Requirements:
• Bachelor’s degree in business, Computer Science, or a related field; MBA is often preferred.
• Product Development and Management Association (PDMA)
Common Performance Metrics (KPIs)
• Product adoption rates and user growth.
• Revenue targets and ROI for the product line.
• Customer satisfaction scores (CSAT) and Net Promoter Score (NPS).
• On-time delivery of features and product milestone
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