Windows 10 Correct Microsoft Password Not Opening Up Desktop

[Curt Johnson]

Hi Ji,

Can you give me some advice or a trusted resource to resolve my password issue? I am running Windows 10 on a HP traditional desktop (2017 vintage). Last weekend, my password upon booting up was saying not a valid password.

I reset it on my Microsoft account and it was verified to be good. It would not satisfy the password prompt as my original password did not.The internet is connected and works. I installed a new Ethernet cable which did not help. I am the only user on the PC Windows account.

Thanks in advance,

Curt

Curt Johnson

Education Product Management and Marketing

"Heart of a teacher, Mind of a marketer"