Video app?

[Mary Bart]

Hello again,

    I finally upgraded my MacBook Pro (13”, Mid 2012) a few days ago to the latest OS, 10.12.3.  I had no problems until today, when I went to synch my iPhone with the laptop.  It got hung up on some videos somewhere, and finally a dialog box popped up saying “iTunes cannot sync movies or TV shows to the iPhone because the Videos app is not installed.”  You must download the Videos app from the App Store on your iPhone in order to synch movies or TV shows.  I don’t have any TV shows.  I do have videos of my grandkids, but those were never a problem before.  

So what’s up with this?

Thanks.

MaryBart

[Jim Rietz]

> On Mar 7, 2017, at 4:17 PM, Mary Bart <bar...@sbcglobal.net> wrote:
>
> I finally upgraded my MacBook Pro (13”, Mid 2012) a few days ago to the latest OS, 10.12.3. I had no problems until today, when I went to synch my iPhone with the laptop. It got hung up on some videos somewhere, and finally a dialog box popped up saying “iTunes cannot sync movies or TV shows to the iPhone because the Videos app is not installed.” You must download the Videos app from the App Store on your iPhone in order to synch movies or TV shows. I don’t have any TV shows. I do have videos of my grandkids, but those were never a problem before.
> So what’s up with this?

There was an app from Apple named Videos until iOS 10.2 was released. Videos was replaced with TV app from Apple this past November.

The TV app does show home movies as well as Movies and TV shows purchased in iTunes on your Mac or TV app on iOS.

I suspect your phone or apps are not up to date or can't be updated. If everything is up to date, look for the TV app, run it, quit it, and then try syncing again.


Jim