Apple Mail Question

[MaryBart]

I have a silly problem with my SBC Apple Mail account - my main
account will not fetch new email anymore. Last night, I got the
standard message saying I was no longer on line, so I had to do that
routine where I unplug the modem, the airport, turn the computer off,
and then plug in the modem, the airport, & restart the computer. That
usually does the trick. This time, I’m on line, but that primary mail
box will not fetch new email. It sends mail out ok (I THINK), and my
secondary email address sends & receives. I called SBC, “spoke” to a
robot, who had me go through the Apple Mail preferences & make sure
everything was correct, the smtp stuff, the outgoing stuff, the SSL,
the port stuff. I did all that, and it didn’t work. I finally spoke
to a human at SBC. These folks have always walked me through the same
stuff the robot did, and it ends up working. Now, they say they no
longer work with Macs, and that I’m screwed. It’s a Mac problem.
(Especially since I told her my Safari email works fine.) Apple mail
won’t receive new email. Keeps asking me for my password, which I’ve
poked in forty thousand times to no avail.
So how do I handle this?
Thanks.
MaryBart

[David Wallis]

I am also having issues with SBC accounts on ATT. 

They are trying to iron out software bugs as they consolidate everything under one roof, so to speak.

You will have to call an internet specialist at ATT and they will walk you through it. 

I spent a very long time on the phone last time this happened. And t's starting up again on one account.

Good luck.

Dave

[Mary Bart]

How did you get hold of an Internet specialist at AT & T?  It wouldn't do me any good to go to the Apple Store for a Genius appointment about this?  I'd rather do it at home, but maybe you could give me a phone number to call? Thanks. Mary --- On Sun, 4/15/12, David Wallis <daw...@mac.com> wrote:

-- You received this message because you are subscribed to the Google Group "DuPage Apple User Group", http://www.DuPageAUG.com. To post to this group, send email to da...@googlegroups.com To unsubscribe from this group, send email to daug+uns...@googlegroups.com For more options, visit this group at http://groups.google.com/group/daug?hl=en   You can also follow us via Twitter at DuPageAUG   Participation in this email list is free. Membership is encouraged and is $25/year.

[Daugherty Mary Ann]

A friend of mine who has a PC was on the phone with att&t for a long time last week because her internet wasn’t working at all. She was quite upset by the phone call. I have not answer except you are not alone.

Mary Ann

On Apr 14, 2012, at 11:17 PM, MaryBart wrote:

--
You received this message because you are subscribed to the Google Group "DuPage Apple User Group", http://www.DuPageAUG.com.
To post to this group, send email to da...@googlegroups.com
To unsubscribe from this group, send email to daug+uns...@googlegroups.com
For more options, visit this group at http://groups.google.com/group/daug?hl=en

You can also follow us via Twitter at DuPageAUG

Participation in this email list is free. Membership is encouraged and is $25/year.

“I think by far the most important bill in our whole code, is that for the diffusion of knowledge among people. No other sure foundation can be devised for the preservation of freedom and happiness… The tax which will be paid for this purpose is not more than the thousandth part of what will be paid to kings, priests and nobles who will rise up among us if we leave the people in ignorance.”

— Thomas Jefferson to George Wythe, 1786

[David Wallis]

I just call the phone number on my dsl-phone bill. There is one specific number for internet problems.

They have been very polite to me and some things are difficult to fix.

I used to get irate and now I just try to be calm and polite. It works for me.

Dave

[Mary Bart]

Surely I'm not the only one in DAUG who uses Apple Mail.  And I obviously have a Mac, as does Dave.  I wonder what's REALLY up out there. MaryBart --- On Sun, 4/15/12, Daugherty Mary Ann <mdaugh...@comcast.net> wrote:

From: Daugherty Mary Ann <mdaugh...@comcast.net> Subject: Re: [DAUG] Apple Mail Question To: da...@googlegroups.com

[Lando...@aol.com]

Mary, it sounds like your problem is not with ATT but Apple mail and that somehow your password has become corrupted. Have you tried the "can't remember your password" and obtain a new one route?
Phil

[David Wallis]

Phil

I have three SBC/ATT DSL email accounts, Two Comcast email accounts, One .mac mail account and one Gmail account.

I use mac mail for all of them.

The only one I ever have problems with is SBC/ATT/DSL.

SBC was bought by ATT long ago and they still have not fully integrated the two together is what I hear.

 My mac mail works good for me and it' the only mail software I have used since it was brought out..

Dave

[David Wallis]

Oooops! Yes some times the Keychain can be corrupted and you need to run the keychain first aid to fix that.

Dave

Sent from my iPhone

[Mary Bart]

Keychain first aid did not solve the problem.  I'll give AT&T a call on Monday. Thanks. MaryBart

--- On Sun, 4/15/12, David Wallis <daw...@mac.com> wrote:

[Mary Bart]

OK, after phone calls to SBC, AT&T & 2 trips to the Apple Store today, my Apple Mail accounts now work.  (Well, they’re in the process of downloading over 4 THOUSAND emails that the techs at the Apple Store just shook their heads over.)  The Apple Techs and several of you DAUG members have told me that AT&T stinks as an internet carrier, that I’d be better off switching to Comcast.  Do a bunch of you also feel that way? Seems to me that I’ve heard a lot of griping about Comcast at DAUG meetings - maybe that was for cable TV services?  Anyway, the techs at the Apple Store said that if I have this problem again (which seems likely, as long as I have SBC/ATT internet service) that my best bet is NOT to call AT&T or SBC, but to bring the computer into the Apple Store and let THEM straighten things out.  They DO do it quickly.  They also turned both of my Apple Mail accounts into iMAP accounts instead of POP’s.  The one tech also said that if AT&T wants to charge me for not even coming out to fix internet services, that I should take them to court - that charging for services NOT rendered is illegal.  Hmm.  Anyway, everything seems to be fixed (for now), so thanks for all your inputs. MaryBart

--- On Sun, 4/15/12, David Wallis <daw...@mac.com> wrote:

[Daugherty Mary Ann]

We have had Comcast for a long time and have not really had any real problems.  If I’ve had to call, I insist on talking with someone who knows Mac and that hasn’t been for a long time. I think that everyone has had their ups and downs with any service. It depends on how much and how long  the problem persists.

I’m glad that all is fixed.

Mary Ann

[Rose L.]

Thanks, it's good to know what you had to do to get problem resolved.
Another option not mentioned is Earthlink which has been reliable for me. Support is over the phone which usually is okay to  outstanding, once had to get a different person to help me who actually understands problem and not just reading their screen, but think that's more common now days. 

---

From: Daugherty Mary Ann <mdaugh...@comcast.net>

To: da...@googlegroups.com
Sent: Monday, April 16, 2012 8:25 PM

[Jim Rietz]

On Apr 16, 2012, at 9:16 PM, Mary Bart wrote:

> The Apple Techs and several of you DAUG members have told me that AT&T stinks as an internet carrier, that I’d be better off switching to Comcast.

Choosing a Internet Service Provider is a personal thing and, while suggestions are nice, they are typically biased. The Tech's are looking for speed, while many people today look for overall cost. Those doing just E-mail and a little browsing, will do well with the least expensive service. Those with NetFlix account who stream media, will need more than the basic service from any service.

Cable (Comcast) is almost always faster than DSL (AT&T), but both are slower than fiber optic to the home. Comcast's standard package is about 20 Mbps down and 4 Mbps up, although recently here they upped the numbers to 25 & 6. I don't have a way to test AT&T's network speed here, but the local DSL (CenturyLink) maximum is 10 Mbps down and 0.75 Mbps up (it's horrible). I do believe AT&T has service comparable to Comcast up to 24 Mbps.

You can test your service here:

http://speedtest.comcast.net
http://www.att.com/speedtest/

Try both with your service.

Comcast standard service is $53 without any other services, but will be reduced by $10 with any other service. They have a horribly slow $25 / month service and their "Blast" for $10 extra. It appears AT&T has similar pricing, but starts lower at $20 for 3 Mbps.

As far as the Email service and the Apple Tech switching your account to IMAP, that is not a choice with Comcast. The ISP must have a IMAP mail server setup to offer / use the protocol. Comcast nor CenturyLink here in FL do not. AT&T (SBCGlobal) use Yahoo! mail backends (surprise) and until recently only offered IMAP as a paid option. It appears since Lion and iOS 5, Yahoo offers free IMAP.

IMAP is a better, more modern protocol for those with more than one device used to check mail. POP is pretty dumb and does not know you read your mail on one device when using another to view mail. IMAP stores the status of each mail message (read, unread, deleted, moved, etc.).

Having said all of this, I will suggest getting a free me.com address if you are using Lion and iOS 5 or a free Gmail.com account if not. Both offer IMAP and additional features which will help with more than one device (sync'd calendars and contacts). Once you have a Me.com or Gmail.com address, you will never need to change your address - not matter who buys who or which needs a new brand name (xfinity). Apple & Google are not ISPs… they do good email among other things.

Thanks!

Jim

FL: (352) 234-iMac
IL: (630) 910-7075
World Headquarters
<http://www.JimRietz.com>
<mailto:J...@JimRietz.com>

I can explain it to you, but I can't understand it for you.
:-)

[Bart Mary]

Thanks, Jim - I'm a visual person & seeing that comparison side by side plus what you said about the overall services is very helpful!
MaryBart

[David Wallis]

I just saw that there are several video's on youtube on setting up mac mail. I don't have time today to go over them. One looks fairly useful.

That would be a very nice way to help all mac users out, by making a how-to-do-it video for fun, not profit.

Dave

[Linda Cowls]

I have had both Comcast and AT&T U-Verse internet.  I had no gripe with the Comcast internet, it's their pricing and customer service that drove me up a wall.  

I'm VERY happy with my AT&T U-Verse. I started out with 4 Mbps for $35 a month, and upgraded after a year or so to 6 Mbps for $40 a month.  I really can't tell much difference between the 6 and what I had with Comcast, which may have been 7-8 Mbps. Of course, I was paying $67 a month for it, and for the $27 savings, I'll keep my AT&T!

[Jim Rietz]

On Apr 17, 2012, at 10:08 AM, Bart Mary wrote:

> I'm a visual person & seeing that comparison side by side plus what you said about the overall services is very helpful!

Don't make a mistake, here. Each service has their own testing page. If you run the test at your house on both sites, you are still just checking your own service with two independent tests. You need to have a few people with various services send you their results.

[Jim Rietz]

On Apr 18, 2012, at 12:31 AM, Linda Cowls wrote:

> I'm VERY happy with my AT&T U-Verse. I started out with 4 Mbps for $35 a month, and upgraded after a year or so to 6 Mbps for $40 a month. I really can't tell much difference between the 6 and what I had with Comcast, which may have been 7-8 Mbps. Of course, I was paying $67 a month for it, and for the $27 savings, I'll keep my AT&T!

You are making my point. Some people go for performance and some for price. I know you are a happy AT&T customer, but since you switched from Comcast, they updated the 6 Mbps service to 20 and most recently to 25 for no price difference. The service price has only changed by a few dollars over the years - $43 with TV service and $53 without. I think your $67 included some TV service since my current bill here with limited basic TV is $81 which includes the Blast ($10 extra) internet service and taxes.

Most of people I talk to are not satisfied with their service for one of many reasons. Most of the time, switchers find some other reason to not like their new service. For me (and I suspect the Apple Techs), performance is a priority - I'll learn to live with any issues as long as the performance continues.

[Linda Cowls]

The $67 included "basic" cable TV, which is just local broadcast stations, plus C-SPAN and two shopping channels. Plus, I was getting the local channels in standard def from Comcast, when I could get them in glorious high-def for FREE over the air once I got the flat-screen HD TV! So, I was essentially paying $67 a month for internet, plus 3 channels: C-SPAN, QVC, & HSN, all of which I rarely watched.

However, I didn't know about the free upgrade from 6 to 20-25 Mbps. Is the "Blast" what they were calling "Xfinity"? I'd love to check out a 20 Mbps connection. That certainly sounds like a good deal.

[Jim Rietz]

On Apr 20, 2012, at 1:38 PM, Linda Cowls wrote:

> However, I didn't know about the free upgrade from 6 to 20-25 Mbps. Is the "Blast" what they were calling "Xfinity"? I'd love to check out a 20 Mbps connection. That certainly sounds like a good deal.

Xfinity is what Comcast is trying to re-brand itself. They may have used it early on for high performance, but it isn't now. Blast is one of a few services the have. It was 8 when standard was 6 and is now 35+ with standard around 25. Lion upgrade (4.05 GB) takes about 35 minutes to download… I don't know if you are on Lion or not, but I can tell you that is pretty darn quick.