Download count working? (Dataverse v5.10.1)

[Data CUHK]

Hi everyone,

We have enabled the download count metrics, but it seems a bit weird as it haven't changed for months...

It is quite impossible that there is not a single increment of download. We have also  manually counted the downloads for published dataset and the number (around 8000) is far off from this shown one (seen the following image) and thus we wonder if there is anything going wrong or any logs we can trace.

Thanks,

Jack