Restricted file download fails for larger files if Terms of Access is specified
Zhang Shuxian
Dear Dataverse Community,
We have encountered issues when trying to download restricted files with "Terms of Access" specified.
1st Issue
When "Terms of Access" is specified, and a user is granted permission to download restricted files. Example dataset, https://doi.org/10.21979/N9/BRIOZ0.
- If we start by downloading very small files (e.g., the 625B, 1.3KB files), the downloads are successful. And then we can proceed to download larger files successfully.
- If we start by downloading larger files (e.g., the 5.2KB, 5.8KB files or anything larger), the download never starts after we click to accept the “Term of Access”.
For datasets with restricted files and no "Terms of Access" specified (e.g., https://doi.org/10.21979/N9/3BMCMW), a user with granted permission can download files of several gigabytes large, without any issue.
The same thing happens to superusers as well.
2nd Issue
For datasets with "Terms of Access" is specified (e.g., https://doi.org/10.21979/N9/BRIOZ0), the pop-up message sometimes become very weird, and we cannot predict when this happens.
Most of the time, the correct pop-up is shown (screenshotted below) when we click to download a restricted file.
But sometimes, a strange page is shown (looks like a guestbook, but there is no guestbook assigned to this dataset).
Has anyone encountered a similar issue?
We are currently at Version 6.1, but we are not sure when the issues start.
Thanks very much.
Warm regards,
Shuxian from NTU Library
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