How to get issue status

[Michel Bamouni]

Hello,

After writing email to dataverse support, I receive an email that tell me that an issue is added to dataverse issues tracking but when trying to access the issue, it's ask me a login/user password.
So my question is how can I see the status of my issue?


Best regards

Michel

[Philip Durbin]

After you email sup...@dataverse.org you should receive an email with a ticket number. (Let's calls these support "tickets" rather than GitHub "issues".) In your case, the ticket number appears to be 247397.

You should be able to reply to that email and ask for a status update. While you are writing, you can also ask for a password so that you can log in to https://help.hmdc.harvard.edu to see a dashboard of tickets you have opened and their status.

I hope this helps!

Phil

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Philip Durbin
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[Michel Bamouni]

Hi Philip,

Thanks for answer, I will ask for a password to acces my tickets on the website https://help.hmdc.harvard.edu/

Le mercredi 8 mars 2017 15:48:18 UTC+1, Philip Durbin a écrit :

After you email sup...@dataverse.org you should receive an email with a ticket number. (Let's calls these support "tickets" rather than GitHub "issues".) In your case, the ticket number appears to be 247397.

You should be able to reply to that email and ask for a status update. While you are writing, you can also ask for a password so that you can log in to https://help.hmdc.harvard.edu to see a dashboard of tickets you have opened and their status.

I hope this helps!

Phil

On Wed, Mar 8, 2017 at 8:12 AM, Michel Bamouni <olimi...@gmail.com> wrote:

Hello,

After writing email to dataverse support, I receive an email that tell me that an issue is added to dataverse issues tracking but when trying to access the issue, it's ask me a login/user password.
So my question is how can I see the status of my issue?


Best regards

Michel

--
You received this message because you are subscribed to the Google Groups "Dataverse Users Community" group.
To unsubscribe from this group and stop receiving emails from it, send an email to dataverse-community+unsub...@googlegroups.com.

To post to this group, send email to dataverse...@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/dataverse-community/db9aaaaf-a12a-410e-af03-2be0f2af4965%40googlegroups.com.
For more options, visit https://groups.google.com/d/optout.