Previewers stopped working

[Kirill Batyuk]

Hi everyone,

I updated Postgres today to version 17 from 16, in preparation for upgrading the Dataverse to 6.12

All is working well, except that, for some reason (could be unrelated to this), the file previewers stopped working.

I’ve deleted them all via API and then added them back. Same issue. I’m getting an error that reads:

“Unable to use callback. Please try again. The most common issue is that your login has timed out. If the problem persists, please contact the support team of this data repository. Please include any status code included at the end of this message: error” (also, see attached screenshot)

Any ideas? The server log does not show any errors.

 

Thank you,

 

Kirill Batyuk

Systems Librarian

MBLWHOI Library

Data Library and Archives

Woods Hole Oceanographic Institution

508-289-2850

kba...@whoi.edu

mblwhoilibrary.org -- whoi.edu

 

[James Myers]

My guess would be that your CORS configuration has changed (or you’re using a different URL for previewers). There have been changes in the cors settings in 6.9, but not since afaik.

 

You can verify my guess by looking in the browser console/network tab and seeing if you see CORS errors on that page. If that’s not it, let us know.

 

-- Jim

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[Federico Yemurenko (ANII)]

Hi.

Me too !!!!!  

After upgrading to 6.9, the new previewers 1.5 were working fine.  But a few days ago they stopped working. In the meantime I upgraded to 6.11

And the funny thing is that they work for the anonymous user but if I log in, the stop working, yielding the Unable to use callback.Please try again. ...... error

Regards

FEDERICO YEMURENKO

Av. Italia 6201 - Edificio Los Nogales

Montevideo, Uruguay

T. (598) 2600 4411

www.anii.org.uy

To view this discussion visit https://groups.google.com/d/msgid/dataverse-community/BYAPR07MB624792B8F2776294DA2DBEA4BF822%40BYAPR07MB6247.namprd07.prod.outlook.com.

[Kirill Batyuk]

I’ve resolved the issue on my end. It was CORS, caused by it not sending cookies when accessing from the local network. My solution was to install the previewers locally on the server.

Thank you, Jim, for the suggestion.

-Kirill.

 

 

 

Kirill Batyuk

Systems Librarian

MBLWHOI Library

Data Library and Archives

Woods Hole Oceanographic Institution

508-289-2850

kba...@whoi.edu

mblwhoilibrary.org -- whoi.edu

 

 

From: dataverse...@googlegroups.com <dataverse...@googlegroups.com> On Behalf Of Federico Yemurenko (ANII)
Sent: Thursday, September 24, 2026 8:16 AM
To: dataverse...@googlegroups.com
Subject: [EXTERNAL] Re: [Dataverse-Users] RE: Previewers stopped working

 

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