Obi,
I don’t immediately see anything wrong with your jvm options. Given that you can’t upload, I’d expect that the directory you specify doesn’t exist /can’t be written to. (If you could upload but not download, it would look like your file path has changed /the new path is OK but just different.)
To debug, I would definitely check the log for clues.
Other things I’d make sure of:
Your file path is really absolute – at /data2/dataverse-files and not in a data2/Dataverse-files subdirectory?
You’re checking the permissions to read/write there for the same user running payara/Dataverse (payara/Dataverse is running as the user you expect)?
-- Jim
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