Transcend Password Forgotten

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Philip Shaw

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Aug 30, 2021, 8:31:55 AM8/30/21
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Good morning. I have a customer who has a Transcend external drive and she forgot the password. She contacted Transcend and they sent her the following:

You can reformat using Disk Utility. Once opened, you will see the Transcend StoreJet under External Drives, hover and select then see the Format option to format. Choose MAC OS Extended Journaled and GUID Partition Map Scheme as the Scheme to format it once more.

 

As mentioned before, formatting will remove and delete the files, please use Transcend RecoveRx to recover all files, please ensure you choose each option Videos, Photos, Files, etc to recover any and all file types.


Does it make sense that the drive will be accessible and that the data will still be on the drive? Has anybody ever tried this before? Thanks.

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jpv...@gmail.com

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Aug 30, 2021, 8:53:29 AM8/30/21
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If that would work the whole password protect thing is as good as useless.

Desert Data Recovery

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Aug 30, 2021, 8:54:40 AM8/30/21
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Depends if the password is linked to encryption or not.

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Markus Bauer

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Aug 30, 2021, 10:43:26 AM8/30/21
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No I don't try that and I am not sure if that make sence. If the data is encrypted then this will not work If the data is not ecrypted why don't run a RAW-Recovery before formatting?!
I would try to crack the password with an dictionary attack...

t...@desertdatarecovery.com

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Aug 30, 2021, 10:55:42 AM8/30/21
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If the password is set in the drives firmware, then the drive may not be accessible at all without a password.

 

Tim Homer - Lead Engineer

Desert Data Recovery

t...@desertdatarecovery.com

www.desertdatarecovery.com

 

From: datarecovery...@googlegroups.com <datarecovery...@googlegroups.com> On Behalf Of Markus Bauer
Sent: Monday, August 30, 2021 7:43 AM
To: DataRecoveryCertification <datarecovery...@googlegroups.com>
Subject: Re: Transcend Password Forgotten

 

No I don't try that and I am not sure if that make sence. If the data is encrypted then this will not work If the data is not ecrypted why don't run a RAW-Recovery before formatting?!

I would try to crack the password with an dictionary attack...

Tim - Desert Data Recovery schrieb am Montag, 30. August 2021 um 14:54:40 UTC+2:

Depends if the password is linked to encryption or not.

 

On Mon, Aug 30, 2021, 5:31 AM Philip Shaw <shawcomput...@gmail.com> wrote:

Good morning. I have a customer who has a Transcend external drive and she forgot the password. She contacted Transcend and they sent her the following:

 

You can reformat using Disk Utility. Once opened, you will see the Transcend StoreJet under External Drives, hover and select then see the Format option to format. Choose MAC OS Extended Journaled and GUID Partition Map Scheme as the Scheme to format it once more.

 

As mentioned before, formatting will remove and delete the files, please use Transcend RecoveRx to recover all files, please ensure you choose each option Videos, Photos, Files, etc to recover any and all file types.

 

Does it make sense that the drive will be accessible and that the data will still be on the drive? Has anybody ever tried this before? Thanks.

 

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Markus Bauer

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Aug 30, 2021, 11:31:24 AM8/30/21
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You are right - I was not thinking on that. In that case MRT or PC3k should be able to remove the password...
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