DD-3000 from HDDTOOLS / ICCSYS

[Markus Bauer]

Hello,

does anyone own or at least tested that tool?

(https://www.facebook.com/HDDTOOLS/?ref=page_internal)

[Rodrigo Policena Bocatto]

In the tools features descriotion thats a one that got my attention: radar scrath surface scanning. Someone know If It really works? thats another available tool with that function?

--
You received this message because you are subscribed to the Google Groups "DataRecoveryCertification" group.
To unsubscribe from this group and stop receiving emails from it, send an email to datarecoverycertif...@googlegroups.com.
To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/881fa23a-49cd-4161-9762-5fb6b74c6217n%40googlegroups.com.

[wayne horner]

this looks interesting

http://www.leichao.com/products/ssd/ 

http://www.leichao.com/products/oem/27.html

2port version

http://www.leichao.com/products/oem/26.html

 

Alandata Data Recovery -  (949)287-3282  
"Cleanroom Data Recovery of RAID, VMware, Network Attached Storage, Linux, Tape, Disk, Forensics"

www.AlanData.com   www.AlanDataRecovery.com

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/CADRD3bYTZqg-cOeimco2o%2B0t2%3DXFakOS%2B3MS%2BhZOX8q_rKiN%3Dw%40mail.gmail.com.

[Markus Bauer]

All of them look interesting... 

[t...@desertdatarecovery.com]

Markus

AFAIKT DD3000 is just a glorified cloner with other bits added on.

It is not a pro data recovery product.

As for the Radar mirroring….. IMO total BS.

 

Tim Homer - Lead Engineer

Desert Data Recovery

t...@desertdatarecovery.com

www.desertdatarecovery.com

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/78d82ecd-ab23-44ca-835e-a9c536cdac08n%40googlegroups.com.

[Alandata Recovery]

I'm saving up for the electron microscope !

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/016a01d674b9%242cc9e910%24865dbb30%24%40desertdatarecovery.com.

--

Alandata Data Recovery -  (949)287-3282  

"Cleanroom Data Recovery of RAID, VMware, NAS, Linux, Tape, Disk, Forensics"

www.alandata.com   www.alandataRecovery.com

[t...@desertdatarecovery.com]

You’re in luck, they just lowered the price from $750 to $500.

Wanna go halves?

 

Tim Homer - Lead Engineer

Desert Data Recovery

t...@desertdatarecovery.com

www.desertdatarecovery.com

 

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/CAH-%2BjWROqdfgLp%3DY4PSsfOM%3DCy8B06PB7z4z6yB-YNmA_riKJw%40mail.gmail.com.

[Data Recovery Guru]

Have a link for this electron microscope, please?

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/CAH-%2BjWROqdfgLp%3DY4PSsfOM%3DCy8B06PB7z4z6yB-YNmA_riKJw%40mail.gmail.com.

[t...@desertdatarecovery.com]

 

https://toybook.com/geosafari-talking-electron-microscope-combines-education-and-fun/

 

 

Tim Homer - Lead Engineer

Desert Data Recovery

t...@desertdatarecovery.com

www.desertdatarecovery.com

 

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/CAHoXmqm-XHixqgO8HHBKDGWMrKQJMgLWpBy8989awqezhWsfcw%40mail.gmail.com.

[Data Recovery Guru]

😆, I was wondering wth that was

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/019a01d674c2%2451225410%24f366fc30%24%40desertdatarecovery.com.

[Markus Bauer]

It looks to me like an imager with a few common firmware fixes and the possibility to backup rom and firmware...

If the imaging options are decent i am not much interested in the firmeare fixes but 500 usd for a device like that sound really cheap... 

So I guess it worth a try. 

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/016a01d674b9%242cc9e910%24865dbb30%24%40desertdatarecovery.com.

[t...@desertdatarecovery.com]

Personally I would give it a WIDE berth.

I suspect it is not any better at imaging than DDRescue or UFS Explorer.

In fact it may be much worse.

If you do buy it, do some testing on bad drives and see if it kills them.

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/CAPKmZrbD1cF6yLfRuetSv8K1%3DyTunEc7n0u97pB9cbJPZBKktg%40mail.gmail.com.

[Alandata Recovery]

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/01c901d674d0%24ae73e9e0%240b5bbda0%24%40desertdatarecovery.com.

--

Alandata Data Recovery -  (949)287-3282  

[DiskTuna]

lol. how to tell this from a fucked up file system ..  http://www.leichao.com/uploadfile/2019/1029/20191029035344925.png

[PCLAB]

I sent them an email asking for prices and technical details. Let's see what they say.

[TrumanHW]

The one thing I have to emphasize is ... as hard as it is to figure out what the heck russians mean..? 

My experience with Chinese is WAY worse. Hell, they've sent me broken stuff and when I ask to return it they'll say crap like, 

Oh, sorry friend. You keep anyway.? 

I messaged this company and asked for pricing and couldn't even get that.

You know how different they'll treat you before vs. after you pay... 

If they're like the others (culturally) ... They'll show you how the girls you didn't like but eventually hooked up felt when you ignored them after getting what you wanted. 

If they're different..? That'd be great. 

If they provide info sufficient to where we don't need them..???  Well, that's another story. 

But you KNOW how little Ace even cares to provide instructions... right..? 

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/CAJEn65p-gq%3D9x-0Nbmz%3DUNZCocxYjUON8aKaDy3xcazMRurFQA%40mail.gmail.com.

--

CONFIDENTIALITY NOTICE: 

The contents of this email message and any attachments are intended solely for the addressee(s) and may contain confidential and/or privileged information and may be legally protected from disclosure. If you are not the intended recipient of this message or their agent, or if this message has been addressed to you in error, please immediately alert the sender by reply email and then delete this message and any attachments. If you are not the intended recipient, you are hereby notified that any use, dissemination, copying, or storage of this message or its attachments is strictly prohibited.

[Markus Bauer]

I know that but as that thing was "just" 500 USD and with that in the range of a SATDUP11IMG (before someone points that out - I know that's not a DR-tool) and I was willing to give it a shot. With a bit luck I will get an imager with a few useful controlls like timeouts, skipping, etc. To be hornest I was buying that also out of curiosity and tools like HDDSuperClone or DMDE in combination with a robust and error tolerating SATA-Controller can do quite some work. So basically it should be possible to make some useful tool for that money - the only question is if they where willing to do that or not.

The firmware-options I see like in URE - a gimmick but miles away from MRT or even PC-3000! 

Same as with my new DFL URE i will test it with some drives which where recovered in the past with MRT. I have not so much at the moment but e.g. the URE got 5 of 6 (disks which cause the OS to hang or don't get recogniced by the PC) running with an SATA adapter. First I had a terrible headache because none SATA-disk worked. After trying all adapters which I had I found one adapter which worked well...

For all of you which are curious I can keep you up to date. If someone wants I have no problem when you send me a disk to hook it up on DD3000 and let you play with Teamviewer for a while. 

[t...@desertdatarecovery.com]

Yes please keep us informed.

 

Tim Homer - Lead Engineer

Desert Data Recovery

t...@desertdatarecovery.com

www.desertdatarecovery.com

 

From: datarecovery...@googlegroups.com <datarecovery...@googlegroups.com> On Behalf Of Markus Bauer
Sent: Sunday, August 30, 2020 6:11 AM
To: DataRecoveryCertification <datarecovery...@googlegroups.com>
Subject: Re: DD-3000 from HDDTOOLS / ICCSYS

 

I know that but as that thing was "just" 500 USD and with that in the range of a SATDUP11IMG (before someone points that out - I know that's not a DR-tool) and I was willing to give it a shot. With a bit luck I will get an imager with a few useful controlls like timeouts, skipping, etc. To be hornest I was buying that also out of curiosity and tools like HDDSuperClone or DMDE in combination with a robust and error tolerating SATA-Controller can do quite some work. So basically it should be possible to make some useful tool for that money - the only question is if they where willing to do that or not.

--

You received this message because you are subscribed to the Google Groups "DataRecoveryCertification" group.
To unsubscribe from this group and stop receiving emails from it, send an email to datarecoverycertif...@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/751a2423-182e-4ee7-a4bc-541278374403n%40googlegroups.com.

[TrumanHW]

Very good point. 

Curious ... you got the one that lets you recover '32 different SSD' including M.2 NVMe, etc. etc. ...? For $500..? 

If so, yes, DEFINITELY keep us up to date. 

Also, which SATA controller did you use which was able to read ... vs. the others..? 

Thanks!

--
You received this message because you are subscribed to the Google Groups "DataRecoveryCertification" group.
To unsubscribe from this group and stop receiving emails from it, send an email to datarecoverycertif...@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/751a2423-182e-4ee7-a4bc-541278374403n%40googlegroups.com.

[Markus Bauer]

trum...@gmail.com schrieb am Montag, 31. August 2020 um 02:38:01 UTC+2:

Curious ... you got the one that lets you recover '32 different SSD' including M.2 NVMe, etc. etc. ...? For $500..? 

... that's what they said! As far as I see on the videos they have one module for SSD drives and that was for a SM2258XT controller (as far as I recall). Maybe they have one loader for that one controller and that one is used on 32 different SSD models. So basically marketing bulls...! Realistically I am happy when it handles imaging OK.

trum...@gmail.com schrieb am Montag, 31. August 2020 um 02:38:01 UTC+2:

If so, yes, DEFINITELY keep us up to date. 

... I will - my DD3000 come that week but in the end of the week I go on vacation - so it could take some time till I have results. And there are even 2-3 things more which I want to try on the URE...

trum...@gmail.com schrieb am Montag, 31. August 2020 um 02:38:01 UTC+2:

Also, which SATA controller did you use which was able to read ... vs. the others..? 

... sorry, I can't recall that and the old PC is gone. I droped that solution when I got my MRT. But when I remember correct Scott mentioned that card also in one of his videos. Or maybe it was another youtuber but I am 100% sure I saw that one recommanded by someone on youtube as well. 

I got that tip back in the days from another PC-service guy and I was searching that card used on ebay because it was even back in the days not in production anymore... And I am sure it was a PCI not a PCIe card! That was also the reason why I used that very dated PC. 

[Markus Bauer]

I got that sketchy but promissing looking thing today. So I want to share my first impressions:

1) Noise

When you start the tool you think it's an hairdryer but anyway I appreciate the active cooling for the drives and it work quite well - I imaged first 150-160GB of a 500GB drive and it was just handwarm.

2) Language / Software

Most of the text is translated but here and there you will find chineese messages... Specially annoing was that the initial message which tell you to restart the PC where in chineese but the google translator app helped me out on that one. The software run without any problems and installation was no problem at all even without any manual / tutorial. There is even more translated as in the demo-videos.

The menu is the same for all modules. The options you have in the module are just reachable with the buttons and they are limited compared to MRT. And I really miss an autodetect-button in the main-screen.

3) Manuals / dock

Till now there are no english manuals. The dock itself is made of some metal - it feels not extreme cheap and it looks tough enough to get used also onsite and travel arround.

4) SSD support

Actually I see in the programm 4 (and not 1) SSD-module with 5 supported controllers. So it looks like they are working on that tool. Actually I have the following options:

- Intel 320 (Postville)
- Micron Marell

- Phison PS3111

- Silicon Motion SM2246XT / SM2246EN (that was the one I saw in the videos under "professional modules" so please ignor what I said before)

I have just 2 SSDs here which I could use to test but none of them has the right controller. (But I am not sure if I even want to test that after my experience with the firmware modules)

5) Terminal

When you use it as dock you cant access the terminal port and there is no terminal adapter in the package included. Anyway you can use the front power- and SATA-connectors and your existing USB-terminal adapter and it worked just fine. 

In the software are a few COM-options e.g. Repair MCMT in Seagate F3 but most of the actions relay on ATA.

6) Firmware-Options

I didn't had so much time but I payed with a Seagate ST500DM001 and tryed things like Edit HDD ID to disable background activities and that worked. I backuped the ROM and Firmware and that worked as well. When I try to clear the SMART data and G-List the drive died (I will check the next days if I can fix that fast in MRT). 

I guess noone is surprised that you don't get a tool on the level of PC-3000 or even MRT for 500 USD. Maybe it works in some cases but I am not willing to test it extensivly - there is better use for my stock donors . So maybe there are some limited usecases for that and maybe some later version will be more usefull and reliable. SA structure test worked on 2 drives the same and reported the same results as MRT.

If they would get all working what they have in the tool It would be great but I am pretty sure when that happens they will also increase the price!

 

7) Imaging

Let's address that for what I took that tool. Speed is a bit faster then URE and it was able to start imaging all of the first 3 drives I tryed. So in that discipline it look promissing. Actually I am imaging a tougher case - a 80GB Samsung drive with multiple timeouts and bad sectors and it workes good. It handles the instabilities quite well.

Two things that I really miss are task-stats which tell me how much bad and timeouted sectors I have and the HEX-viewer that allow me to see what is in one specific sector. I have the hexview next to the graph which let me view the data passing by but i can't select the sector do display myself. So that UI need a few more tweaks when you ask me. I get errors reported in the log section but counting log-lines by hand is not how I imagine an wednesday afternoon... So you are not flying totally bling but you also don't get the same feedback as in MRT. But to be hornest I didn't find in DFL DE the task-stats as well (if I overlooked them please correct me).

Another thing what I don't like is that the DD3000 DE create an image-file with the full size of the drive. So I need to have at least the size of the patient drive free on the target - make sence for imaging but it's annoying for testing! Data-access worked as well but that I will test later. I saw at least I can get the overfiew of the drive and select specific files to recover that way.

I tryed to create headmaps before imaging and on some drives it worked and on other not - but I can't tell if they are correct or not. At least skipping n % / sectors / MB work always.

While writing this post the 80GB got finnished and I run actually the 2nd pass with a longer timeout and I get here and there some sectors read with the longer timeout so it run quite similiar like where running on MRT. As far as I see that case for example I could handle with DD3000. I also tested the 80GB HDD with dd_rescue between 1st and 2nd pass and it get dropped before it reached 2GB.

Summary (so far):

The DD3000 look promissing and has potential if they will work on it more. Actually I see that tool where it is price-wise: Between dd_rescue and DFL DE. 

I have actually on the URE a drive running and when that's done i will give DD3000 a shot. I am at least pleased with the tool so far and I think it worth the money. If it handles the other disks as well it will be my tool for that "I want just to pay the fee for imaging and if will be more expensive then I don't need the data" cases which sometimes blocked my MRT for up to a week. 

So it looks quite like I win that gamble and got what I was hoping - a useable imager for a cheap price. 

[jpv...@gmail.com]

can you maybe post some screenshots of the software?

__________________________________
Sent from eM Client | www.emclient.com

------ Original Message ------

From: "Markus Bauer" <m.bau...@gmail.com>

To: "DataRecoveryCertification" <datarecovery...@googlegroups.com>

Sent: 9/2/2020 9:04:02 PM

Subject: Re: DD-3000 from HDDTOOLS / ICCSYS

--
You received this message because you are subscribed to the Google Groups "DataRecoveryCertification" group.
To unsubscribe from this group and stop receiving emails from it, send an email to datarecoverycertif...@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/34cda245-0317-47e1-95ac-43d69101ddf1n%40googlegroups.com.

[Markus Bauer]

Sure. What are you interested in? 

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/em53a1d715-0f45-4978-acc6-2cfa57c555db%40alien.

[PCLAB]

And what's the price?

You say they have demo videos? Where?

[Markus Bauer]

I got mine for 500 USD + 120 Transport inkl. tax. Regular price is 750 USD.

Links to the videos i will post later. 

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/21a6249d-ba25-4fbe-809b-19da71603711n%40googlegroups.com.

[PCLAB]

What's their update policy? Free at first and charged after like MRT or what?

[dradra]

Hi PC Lab, I've been pondering the MRT system myself.

Just out of interest how do you find their charges, customer service and product support etc?

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/f7394c20-50fc-47dd-b52b-14eaf20ecc5dn%40googlegroups.com.

[PCLAB]

I had MRT already and sold it.

Customer service is very poor... Their charges are about 100$ per update now (before they were free)

[Markus Bauer]

can you maybe post some screenshots of the software?

... See attachments. Rest you see in the Videos...

You say they have demo videos? Where?

How recover DVR video by DD3000 - https://www.youtube.com/watch?v=ONwG7JH6H0k

How to creat image from hdd usb3 - https://www.youtube.com/watch?v=_zGvfWqKqlc

HDD Mapping by DD3000 - https://www.youtube.com/watch?v=nTWDpqvFpqo

Seagate Backup FW by DD3000 - https://www.youtube.com/watch?v=YK6OnHlZ3HM

Backup DATA Disk To Disk by DD3000 - https://www.youtube.com/watch?v=b_rp8wy500E

Backup WD Firmware by DD3000 - https://www.youtube.com/watch?v=HzB8MoUDiNk

How to create Image by head map HDD by DD3000 - https://www.youtube.com/watch?v=12xIfPUIMgk

How create HDD image by DD3000 - https://www.youtube.com/watch?v=kaC3ST8QDAc

Price: https://www.facebook.com/HDDTOOLS/shop/?ref=page_internal

What's their update policy? Free at first and charged after like MRT or what?

... I guess so. The reseller tell me it's free for now but he don't wanted to tell how long "for now" mean and just ignored that question in the chat. I think till they have enough customers.

Just out of interest how do you find their (MRT) charges, customer service and product support etc?

... Support is sometime a problem and sometime good. The most interesting experience are the following: 

I had 2 cases where I needed paid support. One get solved and I payed 50 USD and another don't get fixed so it was for free! Worked both OK and painless.

I contacted them a few weeks ago and had a question bebause something didn't work as expected and they just told me they are rolling out an update and have no time the next days. It can be stressy in the job sometimes but that felt rude. 

Once I had a SSD which should be supported but the loader failed always. So they helped me out even for free and told be I should use a programm called EasyTools and connect the SSD via adapter to USB3. I did so and EasyTools recognice the SSD but can't finnish the procedure which they discribed - it crashed always. After they told me I need some adapter called BX.... but I could not find that one nowhere. They made it also sound as something special. Later they also send me a picture of a USB3 to SATA adapter for 2,5" drives which look the same as every 10 EUR adapter of that kind so I tryed all adapters which I had here arraound with the same result that the process failed. I skyped with them again an told them that I tryed all based on there very short explaination and I brutefored my way trough with shorting right away, shoring when the programm runs, shorting before step 2, no shorting at all with each adapter (I also tested each adapter with multiple drives if they work at all and they did work). So I started to be a bit pissed and I felt pranked.

After contacting them again and asking them if they going to prank me they finally told me that just some adapters pass trough all commands and I understand the problem. They send me a link to some 7 or 8 USD adapter in Taobao and told me that this one will work for sure. Great but 5-6 weeks shipping time was not an option to me but I order it anyway (for future use - and yes, that one work flawlessly). In the meanwhile I just try myself to get some more SATA->USB adapters and then I get the idea to connect it with one internal SATA port because that would be faster and easier and should hopefully pass all commands... That worked like a charm. Oh man - why easy if you can do it complicated?!

They even send me screenshots, the programm and instructions in OK english and even if 2 screenshots where not in right order I could get the process done in less then 15 min. after I solveing the USB3 adapter "problem" myself. As they so hardly insist with using USB3 I where ensured it has to be an USB3 adapter. I have the feeling that they really try to help customers in case they have time and they try hard but communication is sometimes difficult. And they don't tent to think out of the box when they ask me if I have a free SATA port on the motherboard to try it that way we could save 2 days of chating back and forth. Or if they don't "sell" me that BX... adapter as something so special that I have to know and own it i would get the idea with using the internal SATA ports much faster...

Their charges are about 100$ per update now (before they were free)

... Last update was 170 USD but even 2 updates per year at that rate is cheaper as ACELabs fee. So to me it's OK to pay that money...

What it should do with a F3 (as it works o mentioned yesterday):

Settings - this is missing in the videos:

Imaging: 

... I also found a bug and I quess I demystified the "RADARE cone option".

Without radare-cone the programm skip and do backward reading no matter if you disable it or not - that's the bug. 

Anyway with radare-cone on it skips and do backward reading when selected and don't do it when you unselect the backward reading in the error-tab! But the gap between the big-block of green sectors and the last block was sure not 64 sectors as I set before (see screenshots). After I test it with 16 sectors skip-size I get the reads in between with also a "bit" more then 16 skipped sectors in between.

So radare seem to adjust / overwrite the skip-size based on some data. Another drive had some smaller gaps while imaging. As that adjustment is from the beginning and it is not dynamically I guess they use some data e.g. SMART or something like that to compute some "optimal" skipping. When turning it off the skip-size is 16, 64 or whatever secors you set but as mentioned you can't turn off backwards reading. 

At least that seems to be one part of that nebulous "faster and saver way to overcome problematic areas". To me that seems not even a bad thing for the first pass. How do you see that? Otherwise I noticed not any negative effect in the imaging process but with radare on the DD3000 got the first pass a few minutes faster done.

Collection of random tools for DR:

... not really sure what I should think about that functions but i will try them out when I get some case which could make use of it.

[jpv...@gmail.com]

Thanx!!

__________________________________
Sent from eM Client | www.emclient.com

------ Original Message ------

From: "Markus Bauer" <m.bau...@gmail.com>

To: "DataRecoveryCertification" <datarecovery...@googlegroups.com>

Sent: 9/3/2020 3:19:57 PM

Subject: Re: Re[2]: DD-3000 from HDDTOOLS / ICCSYS

--

You received this message because you are subscribed to the Google Groups "DataRecoveryCertification" group.
To unsubscribe from this group and stop receiving emails from it, send an email to datarecoverycertif...@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/e3651b43-021b-4c4a-acae-7e962949524fn%40googlegroups.com.

[TrumanHW]

Re PCLAB's experiences with MRT: 

I'll second that comment re: support. 

When a company I'm dealing with may be a continuing relationship for years..? I try to follow their 'hierarchical system'...(chain of command)

(Probably from being in the USMC) ...

I spent about a day (like, over 12. hours if added up) trying to figure some of their setup BS ... 

Partly bc I KNOW the support's not going to be very fun

Finally, I ask my rep for directions as theirs are utterly INCOMPREHENSIBLE changlish. 

I'd explain where I was stuck, what I'd tried and what I needed to do. 
He gives an inane response that was no better than the directions.  

I reword, explain as simply as clearly and possible as possible with screenshots of where I'm stuck. 

Copies & pastes the first message. As though ... I couldn't re-read it..???

Rinse-repeat-15x ... exasperated as FK! ... I tried going up their hierarchy...

Most ignore you, none offered better solutions, it took 3 more days to figure out it by random trial and error. 

They are freaking HORRIBLE. 

I was spitting mad. Hell, I WOKE UP angry after dealing with those idiots.

Yeah, I'm DYING to give them more money.  

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/79d016b2-1d97-4a5a-ac06-bdfbb143d8b0n%40googlegroups.com.

[dradra]

Ok cheers. How frequent were their updates?

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/79d016b2-1d97-4a5a-ac06-bdfbb143d8b0n%40googlegroups.com.

[dradra]

Truman, that sounds all too familiar and I feel for your experience there. I've wasted hours myself trying to setup tools with poor product literature and support in the past but nothing like that.

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/CAMQJTCEFjUc4NsfZUP-nqxLMGZpemp3tK39Vzr_3tHm%2BnOWt-w%40mail.gmail.com.

[Markus Bauer]

Ok cheers. How frequent were their updates?

... i have mine since 1 year and that was the 2nd update. So 2 or max. 3 per year.

[PCLAB]

I can see there is a BOX format or a PCI-E card.

Which one do you have?

[Markus Bauer]

I have the docking station - the PCIe card is EOL and not more in production...

There is even a mobile 2-port one which come with a UART-terminal adapter.

I was more experimenting with the RADARE option and I found out 2 more things. Sometimes the behavor change and I get skipping without RADARE clone and sometimes i need to activate RADARE to get skipping. So clearly there is some bug in the setting - but easy to fix. If something went not like you want aktivate/deactivate RADARE.

Another thing is the behavor of the backwar reading - first DD3000 skip a few sectors, then it read it backward but if it hit another bad sector within that skipped gap it mark all in between as yellow and move on with the sectors after the last one.

 

As you don't have questions anymore that will be the final post from my side.

6 out of 6:

As I told you I will test all 6 drives which I had here it got all 6 running and imaged them. One head died on the 2nd pass with longer timeout but that was the drive which the URE don't even got started via the USB adapter.

The other ones got imaged and survived - the 80GB and 160GB where both peviously recovered drives but in the meanwhile wiped so there I just put 3GB of test data and that worked and got recovered. The 80GB one with all that bad sectors got now 4 times imaged so I think as imager I would be able to use it. 

I had in the past also heads which die while imaging with MRT. 

[PCLAB]

So you said you got your tool 2 days ago, on the 02-09-2020, but than you say you have the tool for more than 1 year???

"... i have mine since 1 year and that was the 2nd update. So 2 or max. 3 per year."

Where's the catch???

[Markus Bauer]

You should read the whole posts before too - trum...@gmail.com talk about MRT and James ask "Ok cheers. How frequent were their updates?"

So to me the was clear he talk about MRT and I tell him what I know about MRT updates. Confusing if you just read some of the posts because the whole "cusomer service and pricing of MRT" discussion in between throughs you off. A few posts before I answered the question about DD3000 updates. For DD3000 the updates are free for now - i cant tell how long "for now" mean and I also don't know how much updates will cost when they get paid.

[wayne horner]

I had a couple of negative experiences with mrt support.

1) The board was supposed to be protected against short circuited drives.

I plugged in an IDE drive and flames shot off the board as it fried some power chips.

I took pictures and sent it to them.

They claimed that I MUST have plugged in the 4-pin D-shaped molex connector backward.

That was the ONLY way that could possibly have happened.

I pointed out how its nearly impossible to do that because of the D-shape.

Also pointed out that I have been plugging these connectors for 30 years

and that's just what happened.

They insisted and sent me a picture of a guy holding a connector crossed upside down.

It has to be very crooked and you have to manually force and hold it to get the pins to touch.

They would not replace the board.

10-07-2015, 01:26 AM

Seagates commonly have faulty power protection diodes. I frequently see them with shorted burnt diodes.
If you plug them into a pc it will shutdown the pc because of the sudden power drain.
Thats why I always look at the seagate for burnt diodes first.
The other day I plugged a seagate into my pc3k and got no response - I think I got 3 lights and no spin no ID.
So I thought ok maybe my new mrt-pro express will do better.

I connected it up clicked power on and looked for lights - no lights
but out of the corner of my eye I noticed a flickering, a yellow flickering - is that FLAMES !

I pulled the power cord and examined the mrt-pro.
This is the new version board, they eliminated the extra power control board - its all integrated into 1 board now.
Apparently they think they have short-circuit protection in there - guess they never tested it.
I just tested it for them - it doesn't work.
The board still kinda works it just cant control power on that port.
I dont understand why they dont just run a small cable to a pc-power-supply and remotely turn it off and on.
That would protect the mrt board, and if there is damage then its only a pc-power-supply.
They are easy to replace and can handle abuse.
And lucky me it happens on the first day of their 6 day holiday.

Heres a picture of the damage.

2) I used their tech support dial in on a few occasions.

I put the request in during the day and they said they would dial in at like 9pm.

They dialed in briefly then did nothing.

I sat up till 3am pinging the guy.

Finally at 3 am he said it was quitting time and he had to go.

So the assholes had no consideration for the time difference or wasting my time.

The guy just didn't feel like working on the problem.

3) long filename problem

I was one of the first to get the first MRT.

The DE had a big flaw: If the pathname was too long then the files got placed in a 

single folder named \LONGPATHNAMES.

This is a giant mess because filename collisions occur and you lose the path.

This can happen in windows systems when the pathname is longer than the 240char (?) limit.

What made it really bad is that the DE generated a ridiculously long filename to save all the file.

  F:\t\MRT ATA1 - ST1000LM024 HN-M101MBB - 931.51 GB\Partition 01 - NTFS - 931.51 GB - Seagate Expansion Drive\Root"
ONE-HUNDRED AND THIRTEEN CHARACTERS LONG!!! Before even adding in the customers paths ! 

The full model info for the drive + partition full name !? WTF!? 
They came out with 10 more updates and never fixed it. There are 2 pages of comments about this in their forum. Lots of people are saying YES-FIX!.. they just didn't care at all.

I think that they may have finally fixed it in the last release.

The stupidest most inconsiderate part of the whole thing is that its a literally 1 line of C code change literally this 

    PATHNAME[6]=0

Done! This truncates their giant path to a single "F:\t\M"

I and others complained about it for years - they still refused to fixit.

Below is my original post from 2015 - possible fixed in 2020...

07-22-2015, 09:59 PM

In data expllorer you can create a file tree and extract files from a damaged drive.

But if the pathname gets too long then it creates a new folder called "F:\acnt\Long path files"
The first problem with this is that your program chooses a very bad name to save the files to.....
Here is the path your program defaults to:
"F:\t\MRT ATA1 - ST1000LM024 HN-M101MBB - 931.51 GB\Partition 01 - NTFS - 931.51 GB - Seagate Expansion Drive\Root"
ONE-HUNDRED AND THIRTEEN CHARACTERS LONG!!! Before even adding in the customers paths !
Seriously !?
Whats the windows explorer limit 260 characters or something - and your program piles 113 characters infront of it... and then you have to fix the problem that you mostly created.
Not only that but I see no way to edit the default path to something reasonable.
Is it really necessary to spell out the model name number file system type size drive model name blah blah blah.
The next wonderful part of the solution is that all the files then get dumped into 1 folder with no path structure at all.
I have to go 1 subdirectory at a time and choose save current item to prevent this giganto pathname

please fix this.

4) their support forum

You can post questions in their support forum.

When you do this with ACE actual engineers with actual experience give actual good suggestions.

Not MRT.

Their support questions are answered by sales girls who have 0 understanding of the product the process or..... anything. Their main qualification is some ability to type english.

You have to reask the same question various ways just to get them to attempt an answer.

Frequently they restate your question as the answer or give you some other irrelevant no-understanding answer.

I think this is how it works.

You: post question using as much specificity and detail in prep for stupid answer.

Girl: attempts some plausible sounding answer.

You: re-explain question

Girl: 2nd variation of plausible answer

You: Re-re-explain question.

Girl: go and bother engineer for answer - then reply with her interpretation of engineer.

You: give up in frustration...

[compos mentis]

Does this work?

https://www.howtogeek.com/266621/how-to-make-windows-10-accept-file-paths-over-260-characters/

I notice that MRT's UDMA PCB uses the same load switch ICs as Ace Lab. I don't see the photo you alluded to, but I would be surprised if this were still not the case. AFAICT, it's usually a Texas Instruments TPSxxxx chip of some kind. BTW, ACE's power chips fail, too.

[wayne horner]

Alandata Data Recovery -  (949)287-3282  
"Cleanroom Data Recovery of RAID, VMware, Network Attached Storage, Linux, Tape, Disk, Forensics"

www.AlanData.com   www.AlanDataRecovery.com

--

You received this message because you are subscribed to the Google Groups "DataRecoveryCertification" group.
To unsubscribe from this group and stop receiving emails from it, send an email to datarecoverycertif...@googlegroups.com.

To view this discussion on the web visit https://groups.google.com/d/msgid/datarecoverycertification/dfc845df-8809-42be-8030-431598c90545o%40googlegroups.com.

[compos mentis]

Well, they have the same square shape as Ace's chips.