Seagate ST3000DM001 - bad heads?
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Natalia Rakowski
Sep 15, 2015, 4:05:42 PM9/15/15
to DataRecoveryCertification
Hi everyone -
I have a 3TB Seagate DM drive that I can't get recognized by DDI.
When it powers up it makes a seek sound about 10x and then seems to spin down. About a minute or two later I get the following in DDI:
ATTENTION: Drive is not responding! PHY=3;
ATA: BSY DRDY DSC
Hint: Consider changing Drive Initialize Procedure!
I've tried different settings in the Drive Initialize Procedure dialog, but I wasn't sure of which settings were best to try in this situation?
I hooked it up via serial and got the following in the terminal:
I'm assuming this means bad heads?
Is there any chance of it being PCB-related? I only ask because I have another of the same model drive sitting here and I'd love to rule out a head swap as the previous discussions of these DM drives and head swaps scare me!
Any info would be amazing.
-- Natalia
I have a 3TB Seagate DM drive that I can't get recognized by DDI.
When it powers up it makes a seek sound about 10x and then seems to spin down. About a minute or two later I get the following in DDI:
ATTENTION: Drive is not responding! PHY=3;
ATA: BSY DRDY DSC
Hint: Consider changing Drive Initialize Procedure!
I've tried different settings in the Drive Initialize Procedure dialog, but I wasn't sure of which settings were best to try in this situation?
I hooked it up via serial and got the following in the terminal:
Boot 0x40M
Spin Up
FAIL Servo Op=0100 Resp=0007
ResponseFrame
0500 004F 03B4 2B80 0008 0000 0000 0000 1027 0000 0000 0000 0000 0000
0000 0000 6C5E 9BFC FFFF 2000 22A5 0000 0000 40DF 0000 40DF 0000 2247
0000 0020 0020 0007 0010
FAIL Servo Op=0100 Resp=0003
ResponseFrame
FD40 0052 03B4 2BC0 0008 0000 0000 0000 1019 0000 0000 0000 0000 0000
0000 0000 6C5E 9BFC FFFF 2000 22A5 0000 0000 40DF 0000 40DF 0000 007F
0000 0020 0020 0004 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame
FD00 0052 03B4 2C00 0008 0000 0000 0000 100B 0000 0000 0000 0000 0000
0000 0000 6C5E 9BFC FFFF 2000 22A5 0000 0000 40DF 0000 40DF 0000 007F
0000 0020 0020 0004 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame
FD00 0052 03B4 2C80 0008 0000 0000 0000 0FF0 0000 0000 0000 0000 0000
0000 0000 6C5E 9BFC FFFF 2000 22A5 0000 0000 40DF 0000 40DF 0000 007F
0000 0020 001F 0004 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame
FD00 0052 03B4 2C80 0008 0000 0000 0000 0FF0 0000 0000 0000 0000 0000
0000 0000 6C5E 9BFC FFFF 2000 22A5 0000 0000 40DF 0000 40DF 0000 007F
0000 0020 001F 0004 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame
FC80 0052 03B4 2BC0 0008 0000 0000 0000 1019 0000 0000 0000 0000 0000
0000 0000 6C5E 9BFC FFFF 2000 22A5 0000 0000 40DF 0000 40DF 0000 007F
0000 0020 0020 0004 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame
FC80 0052 03B4 2C40 0008 0000 0000 0000 0FFE 0000 0000 0000 0000 0000
0000 0000 6C5E 9BFC FFFF 2000 22A5 0000 0000 40DF 0000 40DF 0000 007F
0000 0020 001F 0004 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame
FC80 0053 03B4 2C00 0008 0000 0000 0000 100B 0000 0000 0000 0000 0000
0000 0000 6C5E 9BFC FFFF 2000 22A5 0000 0000 40DF 0000 40DF 0000 007F
0000 0020 0020 0004 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame
FC80 0053 03B4 2C00 0008 0000 0000 0000 100B 0000 0000 0000 0000 0000
0000 0000 6C5E 9BFC FFFF 2000 22A5 0000 0000 40DF 0000 40DF 0000 007F
0000 0020 0020 0004 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame
FC40 0053 03B4 2B80 0008 0000 0000 0000 1027 0000 0000 0000 0000 0000
0000 0000 6C5E 9BFC FFFF 2000 22A5 0000 0000 40DF 0000 40DF 0000 007F
0000 0020 0020 0004 0000
FAIL Servo Op=0100 Resp=0003
ResponseFrame
FC80 0053 03B4 2C00 0008 0000 0000 0000 100B 0000 0000 0000 0000 0000
0000 0000 6C5E 9BFC FFFF 2000 22A5 0000 0000 40DF 0000 40DF 0000 007F
0000 0020 0020 0004 0000
I'm assuming this means bad heads?
Is there any chance of it being PCB-related? I only ask because I have another of the same model drive sitting here and I'd love to rule out a head swap as the previous discussions of these DM drives and head swaps scare me!
Any info would be amazing.
-- Natalia
Michael Johnson
Sep 15, 2015, 4:51:02 PM9/15/15
to datarecovery...@googlegroups.com
11 clicks and spins down? Yeah it's probably bad heads. Could be (probably is) media damage as well, so check for that. I'm not sure that anyone has the DM drives down pat yet.
On Tue, Sep 15, 2015 at 2:20 PM, Natalia Rakowski <nata...@gmail.com> wrote:
Just for reference, he's the sound it's making when powered up.
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IT LAND
Sep 15, 2015, 6:26:58 PM9/15/15
to DataRecoveryCertification
hi, most likely heads and possibly platter damage, only way it to swap heads and try if you don't see any obvious platter damage.
DRA
Sep 16, 2015, 6:13:35 AM9/16/15
to datarecovery...@googlegroups.com
Horrible hard drives. Like many others here I have waisted many hours on these.
Natalia Rakowski
Sep 16, 2015, 10:20:44 AM9/16/15
to DataRecoveryCertification
Yup. I got 2 of them from 2 different clients over the weekend. One imaged with a few UNC sectors and this was the other one.
Client decided not to move forward and doesn't want the drive back so I guess it will give me a DM drive for experimentation.
Thanks everyone for the input.
Client decided not to move forward and doesn't want the drive back so I guess it will give me a DM drive for experimentation.
Thanks everyone for the input.
Trevor Vizovitis
Sep 18, 2015, 10:27:34 AM9/18/15
to datarecovery...@googlegroups.com
Servo error on dm series is bad heads
However its not an easy fix you may change heads several times without sucess
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