Seagate DM - stays busy

[Natalia Rakowski]

Hi everyone -

Does the old busy bug or something similar show up in the newer Seagate DM series drives? I got a 1TB drive last night and while I've seen plenty of these show head failure, I've never seen one act like this.

Essentially, when power is applied the drive spins up and it sounds like the head stack moves and clicks only once and then the drive just stays spinning until I power it down. It won't come ready and ID on anything I throw it on.

I've attached a screenshot of the current monitor and terminal output.

Anyone seen anything like this before with the DMs?

Thanks!

-- Natalia

[Tim Homer - Desert Data Recovery]

I thought you had PC3K Natalia?

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[Natalia Rakowski]

I do and I can't get any joy with it on this drive. Hence my question and to see if I'm missing something that I should be trying?

Thanks.

On Tuesday, March 14, 2017 at 2:33:26 PM UTC-4, Tim wrote:

I thought you had PC3K Natalia?

 

From: datarecovery...@googlegroups.com [mailto:datarecoverycertificati...@googlegroups.com] On Behalf Of Natalia Rakowski
Sent: Tuesday, March 14, 2017 11:29 AM
To: DataRecoveryCertification <datarecovery...@googlegroups.com>
Subject: Seagate DM - stays busy

 

Hi everyone -

Does the old busy bug or something similar show up in the newer Seagate DM series drives? I got a 1TB drive last night and while I've seen plenty of these show head failure, I've never seen one act like this.

Essentially, when power is applied the drive spins up and it sounds like the head stack moves and clicks only once and then the drive just stays spinning until I power it down. It won't come ready and ID on anything I throw it on.

I've attached a screenshot of the current monitor and terminal output.

Anyone seen anything like this before with the DMs?

Thanks!

-- Natalia

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[Tim Homer - Desert Data Recovery]

Just wondering why you didn’t send the terminal output from PC3K.

 

Can you get terminal access (ctrl-z).

If not have you tried shorting the board to get access?

You can sometimes get access to terminal by booting up the drive, then while booting hold down ctrl and press z at a steady rate. This sometimes forces the terminal to show F3.

 

Have you tried any of these methods?

http://blog.acelaboratory.com/pc-3000-hdd-how-to-solve-no-host-fis-readystatusflags-error.html

http://blog.acelaboratory.com/where-and-how-to-short-seagate-f3-drives.html

http://blog.acelaboratory.com/pc-3000-hdd-seagate-f3-smp-flags-issue.html

 

Lots of other things in the blog you can try (turning off SA system head).

 

 

From: datarecovery...@googlegroups.com [mailto:datarecovery...@googlegroups.com] On Behalf Of Natalia Rakowski
Sent: Tuesday, March 14, 2017 11:35 AM
To: DataRecoveryCertification <datarecovery...@googlegroups.com>
Cc: t...@desertdatarecovery.com
Subject: Re: Seagate DM - stays busy

 

I do and I can't get any joy with it on this drive. Hence my question and to see if I'm missing something that I should be trying?

Thanks.


On Tuesday, March 14, 2017 at 2:33:26 PM UTC-4, Tim wrote:

I thought you had PC3K Natalia?

 

From: datarecovery...@googlegroups.com [mailto:datarecovery...@googlegroups.com] On Behalf Of Natalia Rakowski
Sent: Tuesday, March 14, 2017 11:29 AM
To: DataRecoveryCertification <datarecovery...@googlegroups.com>
Subject: Seagate DM - stays busy

 

Hi everyone -

Does the old busy bug or something similar show up in the newer Seagate DM series drives? I got a 1TB drive last night and while I've seen plenty of these show head failure, I've never seen one act like this.

Essentially, when power is applied the drive spins up and it sounds like the head stack moves and clicks only once and then the drive just stays spinning until I power it down. It won't come ready and ID on anything I throw it on.

I've attached a screenshot of the current monitor and terminal output.

Anyone seen anything like this before with the DMs?

Thanks!

-- Natalia

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[Natalia Rakowski]

I haven't been able to access the terminal in the PC3K. I've tried the various methods I've found on their blog and in other forums, but haven't had luck yet. Going to review everything again and keep trying.

Thanks.

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[Natalia Rakowski]

Just FYI: Spent over an hour with Ace via TeamViewer and no dice. The drive won't come ready.

They said this drive's modules table isn't recognized and there will need to be an update to the PC3K software. He's going to run this situation by one of the developers and get back to me tomorrow so I'll report back once I hear back from them.

[Natalia Rakowski]

Reply from Ace is that this drive isn't officially supported and that's that. Okey dokey!

[Tim Homer - Desert Data Recovery]

A 1TB Seagate DM  not supported?

What is the full model number?

Did you get the drive family (maybe not without terminal access)

 

From: Natalia Rakowski [mailto:nata...@gmail.com]
Sent: Wednesday, March 15, 2017 8:06 AM
To: DataRecoveryCertification <datarecovery...@googlegroups.com>
Cc: t...@desertdatarecovery.com
Subject: Re: Seagate DM - stays busy

 

Reply from Ace is that this drive isn't officially supported and that's that. Okey dokey!

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[Natalia Rakowski]

ST1000DM003. It's from a Dell PC purchased just a couple of months ago according to my client.

I was surprised as well. Ace was able to get to the terminal. The usual tricks to try to get the drive to ID were tried and failed and then he tried something beyond my scope of knowledge with the tool and said that it wasn't supported and that he'd check with the devs. Got a response this morning to the ticket that the drive is currently unsupported.

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[Tim Homer - Desert Data Recovery]

Thanks for all the info Natalia.

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