IMMEDIATE HIRING FOR L2 Support with Sophis product experience

[Vikas Chary]

ROLE:-  L2 Support with  Sophis  product experience
HYBRID

Support Anaylst Role JD

 

Required Skills & Experience:

• 5+ years of experience in L2 application support.
• Understanding of Capital Markets domain and exposure to support on  Sophis/ Prime brokerage product experience etc.
• Proficiency in SQL, Unix/Linux, and scripting for support tasks.
• Experience with ITSM tools like ServiceNow, JIRA, or Remedy.
• Familiarity with monitoring tools such as Datadog, Dynatrace, or ITRS.
• Working knowledge of Autosys or similar job scheduling tools.
• Understanding of ITIL processes (Incident, Problem, Change Management).
• Excellent communication and stakeholder management skills.
• Experience in Capital Markets, Banking, or Financial Services domain.
• Exposure to message queuing systems (e.g., Kafka, RabbitMQ) is a plus.
• Familiarity with cloud platforms like Microsoft Azure is an advantage.
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