Locals to NJ/NY || Sr Project Manager (RFP & ServiceNow) 15+ years || USC/GC

[Adarsh Sharma]

Senior Project Manager (RFP & ServiceNow)
Location: Jersey City, NJ (Hybrid) Locals to NJ/NY

Visa: USC or GC

MOI: Video + Potential for Onsite
Duration: Long Term – Contract

 

Total Exp: 15+ years

 

Required Skills

• 15+ years of Project Management experience
• 8+ years Proven experience authoring RFPs for IT Managed Services
• Strong knowledge of ITIL and ITSM frameworks
• Hands-on experience with ServiceNow platform and integrations
• Experience defining SLAs, KPIs, and service governance models
• Vendor evaluation and selection experience
• PMP (or equivalent certification)
• Familiarity with compliance standards (HIPAA, PCI-DSS)
• Strong stakeholder and executive communication skills

 

Preferred Skills

• ServiceNow certifications (CSA, CIS, etc.)
• ITIL certification
• ISO 27001 or SOC 2 familiarity
• Enterprise IT outsourcing and transition management experience
• Vendor management and contract negotiation expertise
• IT infrastructure or operations background
• Change management experience
• Executive-level stakeholder engagement experience

 

Responsibilities

• Lead end-to-end development and execution of RFP for enterprise IT Managed Services
• Develop comprehensive RFP documentation (scope, SLAs, staffing model, pricing, ServiceNow requirements)
• Define service tower requirements (Service Desk, EUC, Infrastructure, DBA, CMDB, etc.)
• Establish SLA framework, KPIs, reporting standards, and escalation models
• Gather requirements through stakeholder interviews and workshops
• Facilitate cross-functional collaboration (IT, Operations, Finance, Executive teams)
• Create RFP timeline, milestones, and evaluation criteria
• Manage vendor communications, Q&A, and proposal submissions
• Develop evaluation matrix and scoring methodology
• Lead vendor demos, proposal reviews, and selection process
• Support technical and financial due diligence
• Assist in negotiation strategy and executive recommendation preparation
• Provide weekly status reports and steering committee updates
• Escalate risks and ensure project stays on schedule