reehan nasiah chuchita

[Liese Hittson]

I have two 50" TCL Ruku Tvs. One purchased in 2021 and one in 2022. Netflix doesn't work on either one. Its shuts down or freezes. No issues on my Samsung with a Ruku plug-in. No issues with any other app on all 3 Tv's. I've deleted the app, reinstalled, reset ect.......... My guess is its a TCL issue. Just documenting this. TCL TVs are cheap, but I would avoid.

We appreciate you letting us know about the issue you are experiencing when streaming Netflix. Have you tried contacting TCL or Netflix? If the issue persists on one channel after attempting the troubleshooting steps and videos from other channels play fine, please contact the channel provider's customer support team to report the issue and get help. The channel developers themselves maintain channels on Roku. There might be an issue within that specific channel that needs to be addressed with an update from them. You can check here for the TV support contact list and channel contact list.
Please let us know if there is anything else we can do to help you.
All the best,
Eunice

I just tested this stupid tracker ID thing and the app just kicks me to the Home Screen at this point and no tracker ID shows up. I know for a fact you have a lot of customers complaining about this and if your problems is not being able to get the tracker ID that will continue to be a problem. Might I suggest that Roku simply get one of these and test it on their own not leaving half the work to the community? I crashed it again while talking and still no tracker ID.

We wanted to let you know that we are continuing to investigate your reported issue and hope to provide you with a more detailed update when additional information is available. Thanks for your continued patience.Do not hesitate to let us know if you have any additional feedback.

I just read this thread. I also have been having the same problems with Netflix. This is a new TCL Roku TV and ONLY Netflix is giving me issues. All the other streaming apps work fine. I have also followed all the steps that are all over you tube and here as well from unplugging, to reinstalling we etc etc and nothing.

The first movie I tried to play after updating to 1.08.17 in Netflix was Open Season 3. The movie has some crazy ghosting/pixelation going on. You only have to play the first minute or two and please let me know if you get the same. Other movies I have tried so far play fine. If anyone could report back and let me know how it plays for you on the SMP I would be most appreciative.

EDIT: Just tested this movie in Netflix on a Boxee Box and it plays fine.
EDIT2: My box is wired and I have a 15 megabit connection to the internet
EDIT3: Other movies effected are The Secret of Kells and Open Season 2

Well I found a fix BUT not the kind of fix I wanted. I logged into netflix.com and went to my account /manage video quality and changed it from BEST QUALITY to BETTER QUALITY and the issue is gone. Any thoughts???

After 2 calls to netflix my issue still persists. They are looking into the issue and told me I should receive and email in 24-48 hours. Here is a bandwidth chart from the same movie streamed from Netflix on a Boxee Box using the same ethernet cable. As you can see there is quite a difference in the average transmission rate.

It appears that the Boxee Box is limited to a 720p stream from Netflix while the Live SMP can pull a full 1080p stream. This is why Boxee can stream these movies no problem while Live SMP has issues. There is an issue somewhere with the 1080p encodes or the way the Live SMP handles the stream.

I have an Orbi RBR50. We switched to a Fiber Optics provider and since then netflix continues to buffer and have lower quality. I talked to the service provider and they don't see any issue on their end so I gather it's something with the Orbi. FM is V2.3.5.30. Any ideas on how to potentially fix the issue?

What is the Mfr and model# of the ISP modem the NG router is connected too? Built in router here by chance? Is the Orbi system operating in Router or AP mode?

What is the size of your home? Sq Ft?
What is the distance between the router and satellite(s)? 30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. -far-should-I-place-my-Orbi-satellite-from-my-Orbi-router

I have had my KD-55x900f since november 2018 netflix will work for a couple of days then I get the N and a spinning circle under it no error message I let it run for 15 to 20 minutes then hit the app button I have tried going back to factory settings uplugging tv letting it sit for a minute reloading netflix app, all work for a day or two but if you let it go into standby netflix will not work. amazon video works great on the tv so use that primarily. so sony is there a solution.

I am having a problem with Netflix on my new 55" Q8DA (QN55Q8DAAFXZA). What is strange is that it worked fine for a couple of weeks (we just got the TV about 2 weeks ago), and then 2 nights ago Netflix froze the TV while I was watching a movie. Since then I have tried soft reboot (holding down the power button), reset by unplugging the TV, updating firmware from 1805 to 1904, reinstalling the Netflix app, signing out and back in (with 2 different Netflix accounts), rebooting the internet modem, full factory reset on the TV, and contacting Netflix's useless customer service. Netflix app is 5.3.27 released Nov 2021.

I have determined that Netflix will consistently play about 15 minutes of content and then the picture freezes and TV remote becomes unresponsive (except for holding down the power button to restart the TV). I also have noticed that the frozen picture will sometimes move forward about 1 frame every 5-10 seconds, so it seems like a buffering issue, but I cannot find a solution. To be clear, my U-Verse TV, Amazon Prime Video, Disney+, and HBO Max still all work just fine.

Netflix's answer was to "watch Netflix on a different device". I specifically spent $1500 on a new TV with soundbar and rear speakers to enjoy watching content in my living room and the answer they come up with is "watch Netflix on a different device".

I don't know whether this is relevant, but I also noticed while doing a "Manage Storage" sweep in the Device Care menu, that the TV has about 1.5GB of available storage with about 2.5GB in use. It seems like a strange coincidence that around 15 minutes of compressed 4K video would likely take about 1.5GB of space. It also baffles me that a 2021 model smart TV would only have 4GB of storage. Is that really correct?

Once again, I get an email from Samsung to get me to come look at another non-solution. What I have learned from this experience is that customers seem to have much more information and more willingness to help than Samsung support.

Since I am here, I'll give an update. I returned the lemon and replaced it with a NEO QLED of the same size. The NEO has had none of the problems that the first unit had and it seems like a more solid device all-around with better picture quality and sound. So far it seems worth the $300 difference.

I have gone into the device care menu and run diagnostics and no problems were detected. When I go into the "Manage Storage" function, I can see the choices for "Clear data" and "Clear cache" are grayed out for the Netflix app although I have those choices available for the other apps on the TV. I have signed out from Netflix and done a "Reinstall" from the Apps menu. I have tried signing in to Netflix with 2 different accounts. I can watch Netflix on my PC with no problems at all, so I don't think it is an Internet issue.

I have done a firmware update on the TV from 1805 to 1904 and done a full factory reset on the TV. I will say that the firmware update gave me some sound options that I could not access before, but it didn't help with Netflix. I had to download the firmware update from Samsung's web site because the TV always said there was no update available, even though there was. I also have auto-update turned on for apps. I have searched for a way to download a new version of Netflix and do a manual install but I can't even find any information about what the latest version of the Netflix app is. The TV has Netflix 5.3.27 which was released in Nov 2021. Netflix has told me that this is a Samsung hardware or software issue.

Still not working. Nothing new to try. Posting here is a last resort before calling to ask for a replacement since I also have a screen problem that won't go away. It seems like nobody has any answers other than what has already been posted on the support web site.

Hello, long time user of paypal, first time with a question. Ive had my paypal all set up with my bank card and have been using it to pay for netflix for about 4-5 months now. However, I woke up this morning to find a email from them saying my account is on hold because they could not porcess my paypal information.

so... i check my profile there... found nothing wrong. checked my profile here... found nothing out of the ordinary. no fees owed or anything like that. Call netflix custommer service line... they tell me to make sure nothing is wrong here.

Now, i did have some trouble a month ago when netflix charged to my paypal, my paypal charged my bank.. to find no money(overspent on christmas, forgot about the incomming charge) so I had to fix those fees, which I did. So im really not sure what is wrong. is paypal angry with me and no longer allowing things to be processed through my bank account? it doesnt seem so, as ive spent money at other sites just fine. I'm really just kinda stuck and confused... any ideas?

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