problems installing cytoscape. timeout 30000ms problem

[Vicente Artola]

Dear all

I tried to run cytoscape but it would not run and troubleshooting tester would promt a message problem

My computer is Windows 7  32 bit

I downloaded Cytoscape_3_7_1_windows_32bit

Ran windows.bat nad this message is shown

***************************************************************************

Cytoscape System Requirements Checker for Windows

-------------------------------------------------

Target Cytoscape version: 3.7.1

Your Windows version is:

Microsoft Windows [versie 6.1.7601]

Java is installed

Your system is 32 bit: x86

JAVA_HOME is not set

Your Java version is at least version 8 as required

Your Java version is no higher than version 8 as required

Your Java is 32 bit

Problem: The "app" store at apps.cytoscape.org is not reachable with a timeout o

f 30000ms

Summary

-------

Your system has some issues.

Please fix those and re-run this script again:

- App store at apps.cytoscape.org is not reachable

More details on Java

--------------------

java version "1.8.0_201"

Java(TM) SE Runtime Environment (build 1.8.0_201-b09)

Java HotSpot(TM) Client VM (build 25.201-b09, mixed mode)

More details on apps.cytoscape.org

----------------------------------

Going to run trace route command for apps.cytoscape.org with timeout of 30000ms

now...

Traceren van de route naar apps.cytoscape.org [132.239.8.177]

via maximaal 30 hops:

  1   <1 ms   <1 ms   <1 ms  172.25.4.2

  2   <1 ms   <1 ms   <1 ms  145.39.243.170

  3     *        *        *     Time-out bij opdracht.

  4     *        *        *     Time-out bij opdracht.

  5     *        *        *     Time-out bij opdracht.

  6     *        *        *     Time-out bij opdracht.

  7     *        *        *     Time-out bij opdracht.

  8     *        *        *     Time-out bij opdracht.

  9     *        *        *     Time-out bij opdracht.

 10     *        *        *     Time-out bij opdracht.

 11     *        *        *     Time-out bij opdracht.

 12     *

[David Otasek]

Hello, I noticed that you posted this question on our service desk as well, and twice here. I will respond to one of those in the service desk. Please refrain from posting the same question in multiple places.

[plhem...@gmail.com]

I am having the exact same issue. Could you post the solution here for the public to find?

[Alex Pico]

You are seeing a timeout while trying to reach the Cytoscape App Store? The site is up and there have not been any recent outages. The OP is from February.

Can you provide more details?

 - Alex

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