Kathren I have been thinking a lot about your problem...I am glad my advice helped, but for further improvement, try also consider supplying a bone marrow transport medium to your problematic collection centres. We have found that this helps with poor marrow samples rather than using blood heparin tubes.
Our recipe is:
100ml RMPI 1640 (Thermofisher)
0.1ml Pen strep (Ivitrogen)
0.1ml BMGS (Genial Genetics)
Dispense 5mL into a 10ml sterile tubes.