What does Cy.Talk® do?

[soc...@cytalk.com]

Cy.Talk®: Your Premium Quality Internet Telephony Provider!

Are you tired to start a phone conversation with “Can you hear me?
Allooooo, anybody home?!!!” Thanks to our cost efficient premium
quality telephony service, you can now go back to using “Hello, how
are you?” to start your conversation. We chose this motto because our
prime concern is deliver high quality and reliable telephony to our
corporate and private clients, while still costing little. To call
with Cy.Talk® you do not need to learn any new technique or new set of
skills, when you buy a Cy.Talk® phone all you have to do is unpack it,
plug it to the Internet and start calling. To make cheap calls you do
not need a computer nor headset nor setup and configurations. We offer
a cost-efficient solution thanks to our Premium call quality. Premium
call quality means less interrupted call, less time wasted,
reliability with low call rates. Cy.Talk® management web interface is
easy and intuitive to use, making it simple to customize all our
services: from conference calls up to 24 people, SMS, call diverting,
voicemail to email and others. Any person with almost no technology
nor telecommunications knowledge can customize a full fledge Cy.Talk®
telephony system to his specific needs in as little as 15 min.
Cy.Talk® took the challenge of combining high tech telecommunications
services with simplicity to make them available to anyone:
individuals, families, or corporate at very low cost.

What are the Cy.Talk® Advantages?
Calling
Save while you hear the people you call! You can make calls using the
Cy.Talk® desktop phone or phone adaptors. Even if you don’t have any
Cy.Talk® hardware you can still use the Cy.Talk® U-Conference from our
web site. You can connect form 2 to 24 people and put them all in the
same conference room! We do not only insure maximum call reliability
but also that you see the number of the calling party (CALLER ID). We
are directly interconnected with many of the historical
telecommunications providers avoiding useless intermediaries that will
create delays and loss of quality.

Virtual Numbers
A Cy.Talk® line without a Virtual number can make calls to the world
and receive calls only from other Cy.Talk® members. Having a Virtual
Number gives you a new ability: you can now receive calls from any
telephone network (mobile, land line, satellite..). It adds value not
only to you but to your partners, family or just about any parties
that call you. A simple example: you are a company based in France and
send salesmen to China. The French office can subscribe to a Chinese
Virtual Number allowing your salesmen to call you on this number at
the cost of a local Chinese call, thus minimizing company expenses on
international calls.- Incoming calls are for free for a reasonable use
(see our conditions);- You will never miss a call: just add rules in
the call management to have the calls sent where you want them;- You
can also activate Voice Mail to take calls for you. You will receive
the message by email;- The number is yours as long as you have the
subscription;- You can have as many Virtual Numbers as you wish;-Don’t
forget to choose carefully the subscription that matches your needs to
benefit from great savings.

Free calls between Cy.Talk® users
When you become a Cy.Talk® customer you call other Cy.Talk® members
for free and as much as you want!When calling other Cy.Talk® members
on their Cy.Talk® virtual numbers the call will also be free!!

Telephone conferences
With Cy.Conference, you can connect from 2 to 24 people simultaneously
from the Cy.Talk® web interface and put them all in one conference
room. It will connect any number in the world, on any phone!

Call Management
Never miss a call again! Call management allows you to configure where
your incoming calls will ring. You can have an incoming call be
diverted consecutively to up to four different numbers, as well as
decide if you want to activate the "Do Not Disturb" (DND), and finally
decide if you want or not to send your calls to your Voice Mail to
Email System.

SMS
Send SMS without limits! From the Cy.Talk® website you can write SMSes
that are as long as you want and send them to as many people as you
want. The Cy.Talk® SMS interface was designed for maximum comfort and
practicality, you can directly paste the text and send. You can also
check your SMS delivery reports.

Free voicemail to email
Usually when you receive a voice message you have to dial in to your
provider to hear it, most of the times the call is not free. Cy.Talk®
has a different approach: each time someone leaves you a voice mail we
will email to you a small file containing the audio message, all you
have to do to listen to it is to open it! You can now save them and
organize them the way you want. Your messages will be also stored on
Cy.Talk®’s website for a period of time so you download them or listen
to them again from there. You can access your voicemail from your
Cy.Talk® phone or any other traditional phone by calling the voice
mail access numbers available from many countries.

IVR & Virtual Operator
You want to have an automated telephone answering system that gives a
caller the ability to interact with your company just by using any
telephone? A Virtual Operator (also known as IVR - Interactive Voice
System) can make it happen! Tell us what your users need: send or
retrieve information, interact with an application, record or play
messages; we will develop a custom Virtual operator for all your
needs. A virtual operator will help to dramatically decrease your cost
of inquiry, sales and support. A typical example: It will guide your
callers to the correct agent or play them an audio message to answer
their common questions like the show times of a movie.

Vouchers
You can generate vouchers to use as top up cards to credit any
Cy.Talk® member.

Premium Rate Numbers
You want to sell a service by phone? Whether it is an information or
entertainment service, Premium Rate Numbers (also known as – Value
Added Numbers) are the solution. Callers will pay a surcharge when
calling you and you will be paid for it. Premium Rates Numbers must be
combined with a Virtual Operator for the maximum result.

Real time billing and reporting
Our Billing system is an accountant’s dream! Real time Billing and
statistics dived by user, time, destination, all exportable so you can
import it in your favorite accounting software! This will give you a
total control on your phone calls, not only will you know who is
calling where, for how long, how many times, when, the call status for
each call (answered, busy, number dialed wrong,…) you will also have
the logs of the incoming calls! This is very useful to track which
customers call you the most, and if they call from abroad you could
purchase a Virtual Number from Cy.Talk® to ease communication with
them thus providing better customer care!

Pre-paid service
Never get overcharged! Cy.Talk®’s pre-paid service puts you in control
of your spending. Many people now prefer pre-paid services since they
offer a variety of advantages related to lifestyle and cost control
that simply are not available through post-paid contract based
services. Pre-payment provides lifestyle advantages: the abilities to
limit calling expenditures as well as service duration are especially
attractive to students, parents, young professionals, and businesses
with contract employees. It also protects parents from receiving
astronomical phone bills from their children. Great Cost Control with
No surprises! Budgeting made easy! Businesses of any size are able to
budget more accurately and closely monitor all phone expenses.

Cy.Talk® Telephones management revolution
Usually each time we wanted to change or configure anything in our
traditional telephony system we had to call the vendor and have him
send a technician to do it. It would take time and would be costly.
Cy.Talk® thought it a different way: we designed a user friendly
intuitive graphical interface to allow anyone with even the lowest
tech knowledge to configure Cy.Talk®’s your organization’s telephony
and telephones in a few clicks!

Caller ID management
You can decide which caller ID you want displayed on the called
party’s phone from the list of virtual numbers you purchased.
Alternatively you could decide to hide it. In some countries it is
also possible to display caller ID of numbers you own, you will just
need to show a proof that you are the owner for that particular
number.

Cy.Talk® online security
Our credit card payment system is based on the Ogone payment platform
and Cy.Talk® relies on Comodo SSL to secure the data transmission
between Cy.Talk® and its members.Secure Online credit card payments:
www.ogone.com Enterprise level communication data encryption: www.comodo.com

Organization phone book
Each Cy.Talk® Organization has its own convenient phonebook. It
contains the names and phone numbers of all the members belonging to
that organization, making the process of finding names or phone
numbers very easy.

Cy.Talk® Directory
The Cy.Talk® Directory is a public directory accessible to all
Cy.Talk® members. When you become a Cy.Talk® member, whether you are
private or corporate, you can choose if you want your contact
information to be published and accessible, allowing other Cy.Talk®
users to call you for free.

Simultaneous calls
Multiple simultaneous calls supported for incoming and outgoing: You
can have as many Cy.Talk® phones as you wish attached to the same
user. If two or more Cy.Talk® phones are configured the same way, upon
receiving a call, all will ring simultaneously. The first one to be
answered will take the call. For instance, you can have a support call
center in Romania and one in China, when a client in need dials the
number, the phones will ring simultaneously in both locations. The
same applies for individuals having a phone in their home and their
office. You can have as many simultaneous calls as you have Cy.Talk®
phones.

Easy to manage
We have implemented a very friendly to use system that allows you to
organize all your users, numbers and hardware in any way you choose.
It has all the features from an advanced telephony system but with a
very easy set up and management. Whether it is for a large company, a
family or an individual, by just right clicking with your mouse on any
element in your organization, you can add users, add folders, buy all
our services, configure and modify. There are also many wizards to
help you configure your system for a quick start.

Who can benefit?
CorporateThink of Cy.Talk® as a portable office PBX with lots of
features and services. Once you are connected to the internet you can
access them, and if you are not, Cy.Talk® will make sure that callers
can contact you on any phone you want when you want it! This virtual
PBX does not care about geography, you can take your phone anywhere!
Each member can choose an extension, we call them U-Numbers; they are
5 digit internal numbers like you would have in any private telephony
system.
FamiliesA family is like a business when it comes to telephony! The
family wants to keep a close control on the expenses. Calls between
family members in the same organization are for free, and you can call
each other using short numbers. Since phones are portable you can
travel with them and be always reachable by your family for free!!
Nomads: Expatriates, travelers, exchange studentsTraveling soon? Take
your Cy.Talk® Phone with you and benefit from the same tariffs and
services wherever you are. No more outrageous hotel phone bills,
roaming charges, or chasing after calling cards.

What does Cy.Talk® Plan for the future?
Cy.Talk®’s evolution: We at Cy.Talk® believe in the practical side of
telephony. We focus our development power to create services that will
integrate seamlessly into your daily life making communication
reliable, of high quality and easy to use.