Issues with later verisons of Cyberduck and IBM Cloud Object Storage

[Paul Schmidgall]

In versions of Cyberduck later than 7.1.2, we've noticed issues using it with the IBM Cloud Object Storage on-premises product.  It doesn't happen in every instance, but in many instances of a created bucket, the objects in the bucket will not be visible in post-7.1.2 versions of Cyberduck.  However, going back to the 7.1.2 version or earlier, the objects are visible.  

I've included the logs from 7.8.3 that show a successful and a failed bucket contents retrieval.  I've also included a log from 7.1.2 that shows a successful retrieval for the same bucket that failed for 7.8.3. 

One thing I've noticed is that in 7.8.3 (and other post-7.1.2 versions) the host field will show the bucket appended on the front of the actual host name for a bucket that fails retrieval.  However, when a bucket is successfully retrieved, the host name doesn't have the bucket name. 

Is there a way to correct this issue without reverting to an earlier version of Cyberduck? 

Successful (Cyberduck 7.8.3):

GET /some-bucket-name-001/?prefix=&delimiter=%2F&uploads= HTTP/1.1

Date: Fri, 09 Apr 2021 18:01:07 GMT

x-amz-content-sha256: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Host: some.host.name.org

x-amz-date: 20210409T180107Z

Authorization: ********

Connection: Keep-Alive

User-Agent: Cyberduck/7.8.3.34411 (Windows 10/10.0) (amd64)

HTTP/1.1 200 OK

Date: Fri, 09 Apr 2021 18:01:07 GMT

X-Clv-Request-Id: e6a7a066-4ede-44e9-8458-62ea6de04bdf

Server: Cleversafe/3.15.1.55

X-Clv-S3-Version: 2.5

Accept-Ranges: bytes

x-amz-request-id: e6a7a066-4ede-44e9-8458-62ea6de04bdf

Content-Type: application/xml

Content-Length: 424

Failed (Cyberduck 7.8.3):

GET /?versioning HTTP/1.1

Date: Fri, 09 Apr 2021 18:03:12 GMT

x-amz-content-sha256: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Host: some-bucket-name-002.some.host.name.org

x-amz-date: 20210409T180312Z

Authorization: ********

Connection: Keep-Alive

User-Agent: Cyberduck/7.8.3.34411 (Windows 10/10.0) (amd64)

HTTP/1.1 200 OK

Date: Fri, 09 Apr 2021 18:03:12 GMT

X-Clv-Request-Id: 62bc17bf-9856-4a5a-88bf-39e14cd6415b

Server: Cleversafe/3.15.1.55

X-Clv-S3-Version: 2.5

Accept-Ranges: bytes

x-amz-request-id: 62bc17bf-9856-4a5a-88bf-39e14cd6415b

Content-Type: application/xml

Content-Length: 2098

Successful (Cyberduck 7.1.2):  

GET /some-bucket-name-002/?uploads HTTP/1.1

Date: Fri, 09 Apr 2021 18:08:16 GMT

x-amz-content-sha256: e3b0c44298fc1c149afbf4c8996fb92427ae41e4649b934ca495991b7852b855

Host: some.host.name.org

x-amz-date: 20210409T180816Z

Authorization: ********

Connection: Keep-Alive

User-Agent: Cyberduck/7.1.2.31675 (Windows 10/10.0) (amd64)

HTTP/1.1 200 OK

Date: Fri, 09 Apr 2021 18:08:16 GMT

X-Clv-Request-Id: 544c5eb9-a05a-49ca-abc3-289c985d0113

Server: Cleversafe/3.15.1.55

X-Clv-S3-Version: 2.5

Accept-Ranges: bytes

x-amz-request-id: 544c5eb9-a05a-49ca-abc3-289c985d0113

Content-Type: application/xml

Content-Length: 402

[David Kocher]

Hi Paul,

What are looking for is probably the connection profile using the deprecated path style requests from https://trac.cyberduck.io/wiki/help/en/howto/s3#Disableuseofvirtualhoststylerequests

— David

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[Paul Schmidgall]

David,

That did the trick. Thanks for the quick response and accurate information. It's appreciated.

Are there any side effects of using this solution that I should know about?

Paul

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